Ratings based on 713 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Hard to find hotel, but nice

Posted Nov 17, 2017
Pros: Comfortable, adequate room, nice to have free wi-fi, easy parking, nice front desk staff.
Cons: Don't promote the NFL!
Location: Somewhat isolated, no restaurants or attractions nearby.
Nice desk staff, but no help with luggage possible. Easy parking, though in a dark, out of the way location. We did not appreciate all of the promotional signs about the NFL- we are not fans of the NFL< especially with all of the publicity about the kneeling during the national anthem. Marriott should distance itself from the NFL, not promote it.
Comment from Hotel Management
Nov 17, 2017 by Kayla L Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
1 out of 5
by A verified traveler

Worst ever.

Posted Nov 11, 2017
Pros: Nothing because we didn't get to stay in this hotel.
Cons: Everything from being professional with customers and be serious with their reservations.
We had made a reservation to this hotel seven days before and they gave us confirmation. However, the day of our stay, they sent us a message saying our hotel room is no longer available and that they sold it to someone else. We were minutes away when they cancelled and we had to find somewhere else to stay to pass the night. Bad Bad Bad. Not recommended
Comment from Hotel Management
Nov 14, 2017 by Kayla L Frierson, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Diego Carlsbad/McClellan-Palomar Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for a less than ideal stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Carlsbad.
5 out of 5
Recommended
for Families
by A verified traveler from Panama

Nice Hotel-Close to Legoland.

Posted Nov 7, 2017
Pros: The location of the hotel. The area is quiet and easy to access.
Cons: The rooms decoration is a little outdated.
Location: The location is great for families going to Legoland or to the San Diego area.
We arrived late in the afternoon, our room was ready and the check in was really fast. Everybody in the staff was really nice to our family. The little Bistro in the lobby was a great surprise. The food was good and the service was excellent and fast. The room was clean, and had ever
Comment from Hotel Management
Nov 11, 2017 by Kayla L. Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara

Clean and comfortable, great service.

Posted Oct 24, 2017
We enjoyed our stay and had the opportunity to enjoy the pool and shuttle to Legoland. The beds were very comfortable and our room was clean and fresh towels were brought in every morning. Free breakfast is not buffet style so you will need to order and advise the person at the register of your free breakfast included with your reservation.
Comment from Hotel Management
Nov 11, 2017 by Kayla L. Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Great experience

Posted Oct 22, 2017
Everything about this hotel was fabulous. My favorite thing was the breakfast offered at the Bistro (the hotel restaurant). The food was incredibly delicious! The purpose of our trip was to visit LEGOLAND with our kids. We were very close and couldn’t be happier with our stay!
Comment from Hotel Management
Nov 11, 2017 by Kayla L. Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Clean and quiet with easy access to Carlsbad

Posted Oct 11, 2017
Very clean and private. Staff was courteous and we found it to be a great location for Carlsbad and Legoland.
Comment from Hotel Management
Nov 14, 2017 by Kayla L Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
3 out of 5
by A verified traveler from Los Angeles

Decent Hotel for price

Posted Oct 3, 2017
Pros: Staffed seemed efficient and friendly.
Cons: Would have liked the layout of the hotel to be better organized. Maybe add gardens on the side of the rooms with balconies.
Location: Nothing to do nearby as everything, like restaurants and shopping were a mile or more away.
I have been to this hotel before when I was in San Diego over a decade ago. The hotel is clean but the furnishings, rugs, etc seemed a bit dirty and dated. The bed linens were fine though. Hotel seemed to be staffed on a minimal level but the hotel did not seemed full either. Travelers will need to bring their luggage to their rooms. Price was decent for the visit but seen the hotel have a higher price during the summer. Price during the summer is really not the greatest due to the location of the hotel, as it is very far from the Carlsbad Premium Outlets and San Diego freeway. A bit creepy at night because because there are literally no restaurants or other business around the hotel that would accommodate visitors/travelers. No charge for the parking and thankfully no silly resort charge. Worth it to stay at the hotel during off season and if you don't mind a bit of hike to it.
Comment from Hotel Management
Nov 14, 2017 by Kayla L Frierson, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Diego Carlsbad/McClellan-Palomar Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for a less than ideal stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Carlsbad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indio, California

GOOD PLACE FOR NEARBY ACTION

Posted Sep 19, 2017
We selected the Courtyard Marriott to be near KAABOO at the Del Mar Fairgrounds but it would be perfect to reach Legoland, the beaches between Carlsbad and San Diego at a very reasonable price and near the McClellan-Palomar Airport. The hotel had a fair breakfast bistro and friendly staff. We also enjoyed the pool and spa and even the small indoor gym.
Comment from Hotel Management
Nov 14, 2017 by Kayla L Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Hills, CA

Good Hotel & Great Staff BUT...

Posted Sep 18, 2017
Pros: Everything was great except the secure door as mentioned above.
Cons: Filter the loud echoing thud sound when these secure door close.
Location: Close to freeway, Logoland, and supermarket
The hotel itself is good and the staff is great however try to find out where your room is located in advance. Our room was located on the first floor close to the locked secure door that requires a hotel card to enter the hallway from the parking lot. Whenever someone swiped their hotel card to enter the hallway or simply went out to the parking lot, when the door shut it made a loud echoing thud sound and it was very difficult to fall asleep since people kept coming & going. If it wasn't for that irritating loud thud, I would prob give this hotel 5 Stars.
Comment from Hotel Management
Nov 14, 2017 by Kayla L Frierson, Hotel Management
Thank you for taking the time to complete the survey following your visit to Carlsbad. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our hotel team has been very focused on guest service initiatives and I am pleased you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad

Excellence

Posted Sep 10, 2017
Our experience was amazing!! We were treated so well by all the staff here, they were all efficient friendly and professional...the rooms were clean and beds comfy, the pool was warm and fun for my girls and super close to legoland, in fact they call a driver for you at no cost to and from, really just a pleasant good experience!! Many thanks to your team