If you’re expecting a traditional Four Seasons experience, this will not be it. From small things, like lack of robes in the rooms, to major things, like the most rude front desk management I’ve ever had the displeasure of meeting, this place is not up to snuff. Perhaps it’s because these are merely residences, but I moved to a different property promptly and am receiving quality 5-star treatment elsewhere, which the director room and guest relations manager at this property could use some serious training on how to deliver.
I would advise a hard pass to those of you expecting anything above a two to three star experience at a “time-share” type resort. Perhaps I was treated so rudely because I was a solo Latina traveler, but do yourself a favor and pivot somewhere where you’re guaranteed to be treated as you would expect for a luxury name.
The spa leaves a lot to be wanting and the spa facilities lack basic amenities. The restaurant is pretty decent and has friendly servers. The pool is fine, but not a typical Four Seasons vibe. The bed linens were the one perfect and cozy thing.
Bellmen and housekeeping were great. If you do have to interface with management, ask for Francisco or Dora who seem to be the only ones clued into guest satisfaction and possess the requisite emotional intelligence to treat guests respectfully.