Ratings based on 1,033 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from California

Doesn't meet expectations based on pictures

Posted Aug 17, 2017
This hotel needs some TLC. Although staff was very nice, the facility is just not good. Musty smell throughout hotel, dirty carpets in hallways and room, and bathroom/showers were in major need of modernizing.
Comment from Hotel Management
Aug 19, 2017 by Marcel Mansour, Hotel Management
Good Day L, We greatly appreciate you taking the time to share feedback of your experience with us. We are so pleased you thought our staff was very nice. We are disappointed our facilities did not meet your expectations. We certainly understand how frustrating this must have been for you. We have shared your comments with our engineering and housekeeping teams so they can rectify the areas of improvements you brought to our attention. Our accommodating team hopes you give our property another chance the next time you return to Carlsbad.
3 out of 5
by A verified traveler

Posted Aug 10, 2017
The sink water had chlorine in it that burned my eyes
Comment from Hotel Management
Aug 12, 2017 by Marcel Mansour, Hotel Management
Good Day, Thank you for taking the time to share feedback of your stay with us. We are so sorry about the issues you encountered with our sink water. We certainly understand how much of an inconvenience this must have been for you. We have shared your feedback with our engineering team to ensure this doesn't happen again moving forward. Our team looks forward to making your next visit a 5 star experience.
1 out of 5
by A verified traveler

Disappointed

Posted Aug 4, 2017
The first night we were awakened by a teen soccer team sitting in front of our door in the hallway, eating and carrying on. Then at midnight, we were awakened again by loud banging apparently due to a plumbing problem. When I called the front desk, they said there was nothing they could do about it because maintenance was unavailable. They offered me a discount, but I didn't get one. The air conditioner was so loud and rattling all night that we never slept well-and the beds were super hard. Wifi didn't work. And finally, my kids left his money out and house keeping took it.
Comment from Hotel Management
Aug 8, 2017 by Marcel Mansour, Hotel Management
Good Day, We would like to thank you for taking the time to advise us of your recent stay. It is only with feedback like yours that we are able to improve upon the service we provide to our valued guests. We were very disappointed to read of your experience during your stay. While an apology will regrettably not alter the outcome of your experience, we extend it with all sincerity. We certainly empathize with the noise and internet issues you encountered during your stay.. This level of service is not acceptable and will be addressed with our entire team. Again, please accept our apology, and we hope this hasn't put you off a return visit to our property.
3 out of 5
by A verified traveler from L.A.

Hotel ok, but parking lot suspect.

Posted Jul 21, 2017
Hotel was nice, breakfast was good, but the window of my car was smashed in during the night. So that sucked. The hotel offered to have the manager call me, but he never did.
Comment from Hotel Management
Jul 25, 2017 by Marcel Mansour, Hotel Management
Good Day Bonny, Thank you for sharing feedback of your experience with us. We are pleased you enjoyed our nice hotel and good complimentary breakfast. We are so sorry for the smashed window you encountered and understand how frustrating that must have been for you. We also apologize for the lack of a follow up. Please feel free to contact the hotel and ask for a manager if you would like to discuss the matter further. We hope this hasn't put you from a return visit the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside CA

Well maintained hotel

Posted Jul 12, 2017
Pros: the location, staff and amenities
Cons: none
Location: 1 block from the beach. lot's of restaurants nearby, grocery stores and coffee shops. No need to drive far
Great hotel close to the beach. First day of check in, room was clean and had fresh scent. All the staff was very friendly and hard at work. Providing towels, refilling the breakfast items. The whole place is generally clean. Even the hallways smelled fresh. Location is 1 block from the beach. Pool and jacuzzi was always clean. Temperature was just right. We will definitely come back to this one.
Comment from Hotel Management
Jul 18, 2017 by Marcel Mansour, Hotel Management
Good Day Edmund, We greatly appreciate you taking the time to provide us such detailed feedback of your 5 star experience. We are thrilled you thought our staff was very friendly. We are fortunate to have such an accommodating team serving our valued guests. We are also pleased you enjoyed our property's proximity to the beach. Our team can't wait for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to the beach and restaurants

Posted Jul 10, 2017
Pros: Clean and nice bed
Cons: None
Location: Great
I do like the friendly staff and cleaning ladies. They are very helpful.
Comment from Hotel Management
Jul 11, 2017 by Marcel Mansour, Hotel Management
Good Day Nan, Thank you for taking the time to share feedback of your positive experience with us. We are delighted you thought our staff was friendly. We are so fortunate to have such an accommodating team serving our valued guests. We are also pleased you felt our property was clean. Our team looks forward to making your next visit a 5 star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Banning, Ca

Posted Jul 4, 2017
Walking Distance to beach, free breakfast a big plus.
Comment from Hotel Management
Jul 11, 2017 by Marcel Mansour, Hotel Management
Good Day M&T, We greatly appreciate you taking the time to provide us feedback of your 5 star experience. We are ecstatic you took advantage of our property's walking distance location to the beach. We are also pleased you enjoyed our complimentary hot breakfast buffet as well. Our team can't wait for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
The hotel was clean and neat. Nice pool, amenities, and breakfast was good.
Comment from Hotel Management
Jun 3, 2017 by Marcel Mansour, Hotel Management
Good Day, Thank you for taking the time to share feedback of your positive experience with us. We are delighted you enjoyed our clean and neat hotel. We are also pleased you thought our complimentary hot breakfast buffet was good. Our team looks forward to making your next visit a 5 star experience.
2 out of 5
by A verified traveler from lasvegas, nv.

Posted May 31, 2017
My room had been cancelled, either by hotel or Expedia. I had to settle for only room they had on a holiday weekend. Was not what I had reserved. My experience was horrible. Bed had something gross caked on side. Obvious it had been there for days. Trash under bed. Sofa bed so uncomfortable. Staff said they were sorry, ha, ha..Hotel blamed Expedia, Expedia blamed hotel. They argued back and forth on phone, said I would get no compensation for my inconvenience. Will never stay there again or ever book through Expedia.
Comment from Hotel Management
Jun 2, 2017 by Marcel Mansour, Hotel Management
Good Day, Thank you for taking the time to share feedback of your experience with us. We are truly sorry about the confusion Expedia had with your reservation. We certainly understand how frustrating this experience must have been for you. We are also sorry about the cleanliness issues you had with your room as well. We have shared your comments with our Housekeeping team to ensure they are more thorough moving forward. Our team hopes you give our property another chance the next time you are in the area.
5 out of 5
Recommended
for Families
by A verified traveler

Very nice place in very nice safe area

Posted May 30, 2017
Pros: Everything
Definitely I will come back again to this place , very clean and safe area and really nice breakfast , we enjoyed it . We loved it. very nice place for family and especially for any plan to visit Lego land California.
Comment from Hotel Management
Jun 1, 2017 by Marcel Mansour, Hotel Management
Good Day, We greatly appreciate you taking the time to share feedback of your 5 star experience with us. We are thrilled you enjoyed our very clean nice hotel. We are also pleased your family enjoyed our complimentary hot breakfast buffet. Our team can't wait for your family's next visit!