Ratings based on 1,142 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakewood, CA

Posted Jan 22, 2018
Fast and easy check in/check out. Front desk employees were very nice. Room had a odor once we walked in but it was tolerable. Although, there was an even worse odor once we turned on the AC. Shower pressure was the best! Breakfast was good, typical continental breakfast. Lots of parking.
Comment from Hotel Management
Jan 22, 2018 by Dakotah Simpson Guest Services Supervisor, Hotel Management
Good Day Kristina, Thank you for taking the time to submit feedback regarding the hotel! We appreciate any and all that comes through. We are glad you found check in and check out fast and easy! We pride ourselves in being an express through all aspects! It also pleases our team to know you enjoyed the pleasantness of our Front Desk Team. I want to greatly apologize for issues you experienced during your stay. We appreciate all feedback. We hope to see you in the future and hope you have a wonderful day! Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Quiet and close to everything!

Posted Jan 20, 2018
Needed a quiet room with two beds for a decent price and this place delivered. The staff were super friendly and accommodating. It was very clean, centrally located and they have a wonderful continental breakfast. I was really happy!
Comment from Hotel Management
Jan 23, 2018 by Sharlene H. -Guest Services Lead, Hotel Management
Good day Sheryl, We appreciate you taking the time to provide us with your 5 star experience! We are thrilled you found your room to be spacious. We are delights our staff was friendly and accommodating. We look forward to hosting you during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick check in

Posted Jan 15, 2018
Check in was fast, hotel room was nice and comfy. Home away from home!!
Comment from Hotel Management
Jan 18, 2018 by Sharlene H. -Guest Services Lead, Hotel Management
Good day, Thank you for taking the time to provide us with your 5 star experience! We are thrilled to hear your check in experience was fast. We are delighted you found our hotel to be a home away from home. We look forward to hosting you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Ok better than what we expected, kinda

Posted Jan 12, 2018
Nice size and great lobby. Only issue, we had dirty socks under our desk and had to be moved rooms. :/
Comment from Hotel Management
Jan 18, 2018 by Sharlene H. -Guest Services Lead, Hotel Management
Good day Richelle, Thank you for taking the time to provide us with your positive feedback. We are delighted you enjoyed our lobby. We are deeply sorry for the issues you experienced during your stay. We have notified our Housekeeping supervisor so we can improve our inspection procedures moving forward. We hope to make your next stay a 5 star experience. Sincerely, Sharlene Harness Guest Services Lead Holiday Inn Express & Suites - Carlsbad Beach
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC, UT

Great hotel close to the beach

Posted Jan 10, 2018
It was a great hotel, they even upgraded us to a nicer room! It's within walking distance to yummy restaurants and only a block away from the beach! They also have a decent gym and a great pool and hot tub! It was a wonderful break from real life!
Comment from Hotel Management
Jan 11, 2018 by Sharlene H. -Guest Services Lead, Hotel Management
Good day Shan, We appreciate you taking the time to provide us feedback of your 5 star experience! We are thrilled we were able to accommodate a complementary upgrade for your stay. We are delighted you enjoyed our close proximity to the beach.We look forward to hosting you again.
2 out of 5
by A verified traveler

Disappointed

Posted Jan 5, 2018
Were given a handicap room which made the bathing awkward and fixtures were rusted with parts missing. Overcharged us for a bottle of wine. When asked about it they basically said too bad.
Comment from Hotel Management
Jan 8, 2018 by Sharlene H. -Guest Services Lead, Hotel Management
Good day, We appreciate you taking the time to provide us feedback of your previous stay. We are truly sorry we did not meet your expectations during your stay. We would love to be able to make the next stay right and make it a 5 star experience.
3 out of 5
by A verified traveler

Posted Jan 3, 2018
The staff are very friendly and we were able to check in and check out fast. But the room was not very clean, and it was very noisy.
Comment from Hotel Management
Jan 6, 2018 by Sharlene H. -Guest Services Lead, Hotel Management
Good day, Thank you for taking the time to provide us feedback of your stay. We are thrilled you found our staff to be friendly. We apologize for the noise you experienced during your stay here with us. We have shared your feedback with management to see if we can improve our room placement for guests to be away from nosier areas during the busy days of the week. We hope to make your next getaway with us a 5 star experience. Sincerely, Sharlene Harness Guest Services Lead Holiday Inn Express & Suites - Carlsbad Beach
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff very friendly

Posted Dec 31, 2017
The bathroom is newly renovated. Hotel staffs are super friendly and helpful.
Comment from Hotel Management
Jan 3, 2018 by Tiana K., Hotel Management
Good day JS, Thank you for taking the time to share your feedback with us. We are thrilled you found our staff to be friendly and helpful during your stay! We at very fortunate to have such a wonderful team dedicated to making your stay special! We are also pleased you enjoyed our hotel’s modern appearance. Our beautiful campus was built in 2015 and we look forward to many more 5 star experiences in the years to come!
5 out of 5
Recommended
for Everyone
by A verified traveler from Az

Nice clean rooms. Large parking lot.

Posted Dec 27, 2017
2nd time staying here, just as nice as last time. Convenient to restaraunts, beach and shopping. Benihana's has a location right out the front door.
Comment from Hotel Management
Dec 31, 2017 by Sharlene H. -Guest Services Lead, Hotel Management
Good day Tracy, Thank you for taking the time to provide us feedback of your 5 star experience! Thank you for choosing us again for your get away. We are thrilled to hear you enjoyed our convenient location near local eateries and our close proximity to the beach. We look forward to hosting you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and nice

Posted Dec 21, 2017
I could have given this hotel a perfect 5 but for the Mattress. Our sheets came off the bed and we noticed that the top part of the mattress had a huge brown stain on it. Other than that, perfect hotel, great rates, very friendly staff. I will definitely return when in the area.
Comment from Hotel Management
Dec 25, 2017 by Sharlene H. -Guest Services Lead, Hotel Management
Happy Holidays Barb, Thank you for taking the time to provide us of your positive feedback. We are thrilled you enjoyed our friendly staff. We are deeply sorry for our mattress not being up to your expectations. We have informed our Housekeeping Supervisors of your concerns to get those mattress replaced. We look forward to hosting you again and making your next visit a 5 star!