My first impression was good. Then I went to the room which was on the second floor with no elevators. I had to lug my stuff up the stars and down the next day. The door lock did not open, despite showing a green light. The mechanism was broken, was able to finally able to open the door after 3-4 tries. Finally figured out I would have to do that each time I went into the room. The breakfast was lacking. The Apple Juice was watered down yellow tinted water and the Orange Juice was orange colored water, both flavorless. There was no coffee dispenser, the staffs ask me if I wanted coffee, I said yes, but never received any. My wife walked to the front desk where there was a coffee dispenser to get some. They had pancakes, eggs, cereal, one flavor of yogurt. One of the staff was refilling the pancakes from one container to the serving container with her bare hands. There was one large bottle of hot sauce for the whole dining room.