Ratings based on 597 Verified Reviews

2.9 out of 5
53% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

good for workers to crash and shower, not family.

Posted Apr 16, 2017
I was working shifts on a drilling rig. Cheap place to crash and shower. Wouldnt take my family there
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

It's a bed and shower!

Posted Apr 13, 2017
Pros: Convenient location
Cons: Some stains on the bedding
Location: Not much...
There isn't much to this place other than you have a place to sleep and a decent shower. Was perfect for the cost as I was rolling in to just simply sleep. I would stay here again if I was rolling through.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
It was a pleasure knowing that you were comfortable and pleased with the services we provided during your visit. Indeed, we look forward to welcoming you again in our hotel soon. Have a lovely day!
3 out of 5
Recommended
for Everyone
by A verified traveler

It was okay

Posted Apr 3, 2017
Toilet was dirty. Booked a smoking room but was given non smoking at desk had to ask to switch.
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
We appreciate your time in sharing the details of your recent experience with us. I regret to hear that you were not impressed with our accommodations and services. Your comment on the sub par quality of clean will be called to the attention of our housekeeping as well as our front desk for providing you smoking room when you requested for a non smoking accommodation. Your feedback will be forwarded to our management for reference and corrective measure. We hope to see you again soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, Alabama

Nice Hotel Near the highway.

Posted Mar 28, 2017
Comfortable room and good parking for my vehicle and trailer. I would always stay at this motel on future visits.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Thank you for choosing to stay here in our hotel, It is heartwarming to hear that you were pleased with our services. Thank you for letting us know that you plan on staying with us again in the future. Kind regards.
2 out of 5
by A verified traveler

Very disappointed.

Posted Mar 28, 2017
Was disappointed with this hotel. Rented 2 rooms for my family. Both bathrooms were filthy. Hairs in the showers and the sinks. Called the front desk and was told that no one was available to clean them till the next day. Were soiled. Continental breakfast was just as bad. Tables and floors were sticky and dirty. Had to ask staff three times if there was anymore food since pretty much everything was wiped out. I would not stay here again.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
I apologize for the poor condition of clean in the room you occupied. Your feedback will be escalated and will be called to the attention of our housekeeping. I assure you that this is addressed accordingly. I hope you will accord us the chance to serve you better. Kind regards.
1 out of 5
by A verified traveler

Posted Mar 24, 2017
Hotel was not kept up. Rooms were dirty with crumbs and garbage on the ground. If you are going to Carlsbad caverns better to pay the money for a better hotel in town for a more enjoyable experience.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Thank you for reviewing your stay with us. I am sorry to hear that you were disappointed with the status of clean. Your review will be called to the attention of concerned staff for corrective measure. Thank you for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from g

Nice hotel for price

Posted Mar 24, 2017
Decent hotel. Good price. Friendly staff. Good location.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
We appreciate your feedback and we are very glad that you were pleased with your stay and found the price of our offerings reasonable. Let us know if you need assistance next time you visit us, someone from our team will attend to you promptly. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Convenient & budget friendly, close to the caverns

Posted Mar 15, 2017
A budget friendly hotel close to the caverns. Good choices of restaurants and a Walmart not too far from the hotel. It was a busy period and the staff struggled to maintain the breakfast buffet stocked up.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
Thank you for staying here a tour hotel. I am sorry you were not able to really enjoy the breakfast. Your comment will be reported to our management, I assure you that they will look into your feedback, thank you for letting us know how we could serve you better. Kind regards.
2 out of 5
by A verified traveler

Posted Mar 14, 2017
Overbooked the room, we waited over 2hours to fix it.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay due to overbooking, this will be verified and addressed accordingly. I hope we could have the chance to serve you better kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel for the price.

Posted Mar 6, 2017
Pros: Bed, Breakfast
Cons: Outside door didn't shut tight
Location: Close drive to Carlsbad Caverns National Park.
We had a long drive to Carlsbad caverns national park. And we're ready for a good night sleep. We were very happy with the bed and the quiet. The breakfast the next morning was great.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Thank you for choosing to stay with us and we are glad that your stay with us was comfortable, glad that you had a relaxing stay after a long drive. We look forward to welcoming you back to the hotel in the near future!