Ratings based on 620 Verified Reviews

2.9 out of 5
54% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from carlsbad, NM

Very nice hotel everything is Very clean

Posted Jun 8, 2017
Very clean hotel and well organized ,also real quiet ,help to good have a good night sleep.
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
It is so rewarding that you have rated us a five star rating. We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make your stay comfortable. Thank you so much for the compliments of our high housekeeping standards and that our amenities lived up to your expectations.We are all looking forward to your next visit, hope it will be just as enjoyable.
1 out of 5
by A verified traveler

Very bad hotel

Posted Jun 7, 2017
Pros: not much. Air conditioner worked. That was a plus.
Cons: The hotel needs a total remodel. It is very old and rundown. The breakfast was in a small room with very little seating.
Location: It was one of the closer hotels to Carlsbad Caverns.
Hotel is very old. The clerk at the desk was very unfriendly. The tub drain refused to drain the water. After each person showered you had to wait at least 15 minutes for the next person to get in because the tub was so slow to empty. Even though breakfast was free it was very disappointing and you had to wait for some time to use the one waffle maker, I know you get what you pay for, but I will not stay here again. Was very disappointed that Super 8 has sunk this low. Spend the extra money to get a nicer hotel.
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
It is truly unfortunate when such unexpected maintenance disasters occur and I regret to hear that you were not satisfied with the way the situation was addressed. We hope you will accept our sincerest apologies for these difficulties, and we thank you for bringing the matter to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comforatable .

Posted Jun 3, 2017
Clean, comfortable room with short drive to caverns.
Comment from Hotel Management
Jun 8, 2017 by Manager, Hotel Management
We thank you for taking the time to complete our survey and for leaving us excellent remarks. We will do our best to maintain the quality and value of our offerings. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon.On behalf of our staff,thank you so much for your business
4 out of 5
Recommended
for Everyone
by A verified traveler from Purcellville, VA

Close to Carlsbad Caverns

Posted May 28, 2017
While nothing fancy, this Super 8 is close to the main road to carlsbad Caverns. Also nice that it's close to the last gas stations before the Caverns. They have a basic, free continental breakfast served from 6:30-10 am which is nice. Staff was very nice and helpful. Good cable tv, wifi and AC.
Comment from Hotel Management
Jun 1, 2017 by Manager, Hotel Management
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear about our success in this ambition. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Better than the ratings

Posted May 27, 2017
Pros: The location was great for visiting the Caverns
Cons: A bit of spit and polish wouldn't hurt
Location: Carlsbad Caverns are close
While this is not the Ritz it is decent budget accommodations. The facility could use a bit of maintenance - put lino or something on the back stairs, and a bit of polish - clean the mirror of dust, the room had everything we needed and it all worked. While the breakfast was not great, no protein, it was adequate. Considering the rates in Carlsbad I would not hesitate to stay here again
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Thank you very much for your review. We appreciate that you have taken the time to let us know how you perceived our accommodations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
1 out of 5
by A verified traveler from Pattetson, La

no elevator

Posted May 21, 2017
My husband is 72 and has 1/2 lung. We were on third floor and NO Elevator and she could not accommodate us. It took us 15 minutes to get up to our room with our luggage. The back door was and would not lock and the stairs were under construction. Would not recommend this hotel to anyone.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
I am very sorry to hear that you were uncomfortable and there was no available room at ground floor to accommodate you and your husband. Request will be sent to check on the status of the room you stayed in. I further apologize for the inconvenience. Thank you for taking the time for bringing your concern to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from carlsbad NM

Nice hotel for work

Posted May 12, 2017
Geat stay for the night the staff was great the room was clean
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
We thank you for taking the time to complete our survey and for leaving us excellent remarks.Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing comfortable experience for our valued guests with hospitality.We will do our best to maintain the quality and value of our offerings. We hope to see you again soon. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel Close to the caverns.

Posted May 11, 2017
Although an old facility, it was very convenient to the Caverns and the town. It was well equipped and clean. Staff pleasant. Gods co tine talk breakfast. Good size fridge and micro in room. Good value for the price.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am glad that you found our accommodation a great value for money.Thank you so much for the compliments of our high housekeeping standards and the hospitality of our staff.
2 out of 5
by A verified traveler

Super Eight not so super

Posted May 9, 2017
This is a hotel that could use an upgrade. The carpets were dirty and the rooms were dingy. The beds were ok and the sheets were clean. I think you should get a little more for 80 a nite but maybe not. The breakfast was cereal and milk and minimal stuff but it was a clean place to sit. Coffee was pretty bad but you could have tea or juice.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
We appreciate your feedback about your recent experience in our hotel. Your comment on the status of our structure is appreciated, this is shared with our management for reference. I am glad though that you were pleased with the cleanliness. Thank you for taking note of your approval on this aspect. We hope to have the chance to serve you again soon. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
I didn't expect much and it was better. Very comfortable sleeping place.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
We thank you for taking the time to complete our survey. We are glad to know that your stay was comfortable.We always do our best to maintain the quality and value of our offerings. We hope to see you again soon. Kind regards.