Ratings based on 647 Verified Reviews

2.9 out of 5
53% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from mesa, az

Not a positive experience

Posted Sep 14, 2017
The room had an odor and the bathroom ceiling had a cracked patch and mold. The surface of the tub had peeled off areas. They ran out of coffee in the breakfast room. Would not stay here again.
1 out of 5
by A verified traveler from Utah

Rude and unclean

Posted Aug 23, 2017
Hotel staff was rude. Room was dirty. They even charged my card for a day that was not autoriZed and I finally got the refund 3 weeks after the fact.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
We are disappointed to hear that we were not able to meet your expectations during your visit at our hotel as you find the room unkempt and our staff rude. We assure you that we will certainly do our best to ensure that your next stay with us will be worthwhile experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puyallup, WA

Not bad hotel...

Posted Aug 22, 2017
Pros: The location was good.
Cons: I would update it the hotel. It looked like it was an older establishment. We were disappointed that the pool was "closed for the season".
Location: Carlsbad Caverns.
I was nervous about staying at another Super 8 motel after the bad experience at the Super 8 in Midland TX the night before. This Super 8 was a major upgrade. Room was clean. Was able to get a good nights rest.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Thanks for your lovely remarks! It is heartwarming to learn that we earned your satisfaction. We look forward to serving you again.
3 out of 5
by A verified traveler

It was close to the caverns.

Posted Jul 20, 2017
Pros: The location.
It was only to sleep. The breakfast was not good, and the condition of the building was poor.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for staying the night. We regret any discomfort caused to you in regards to your stay at our property. We hope that you had a good rest and certainly wish to restore your trust in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 12, 2017
Every thing ok, only the pool out of service. Nice staff and clean rooms!
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
It is rewarding to hear that we exceeded your expectation in making you feel at home.We are happy to learn that you experienced no difficulties with our services though feel sorry that you did not enjoy the pool.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
2 out of 5
by A verified traveler from San Diego

Convenient location, however, unit needed repair

Posted Jul 12, 2017
Cons: Fix things that are not working
Faucet was broken, toilet was not set and was loose. Disappointing stay. Need to make sure all fixtures are working. Big dip in carpet.
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location for both the town and caverns

Posted Jul 11, 2017
simple accommodations, clean but older rooms with some stains on the carpet. but overall the room was clean and in good repair.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thanks so much for your time in sharing your thoughts about your recent stay here at Super 8 Carlsbad. I am glad that you enjoyed your stay here at our hotel. It would be lovely to see you again. Kind regards.
2 out of 5
by A verified traveler from J

We had to buy Lysol!

Posted Jul 5, 2017
We had 2 rooms. Not clean. Hair and residue from previous guests. Lady at the desk didn't offer to have cleaned but handed another room key for us to check if better. NOT. They were all the same do we decided to get cleaning supplies before use. Bring your own disinfectant.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Thank you for checking into our hotel. We apologize if our housekeeping staff was not able to prepare your rooms, but we appreciate your efforts into letting us know the aspects of our services that we need to look into. We hope that you could give us another opportunity to improve your initial opinion of our hotel.
2 out of 5
by A verified traveler

Not the hotel we booked

Posted Jul 5, 2017
We arrived to find out that our hotel rooms had been overbooked. We were moved to another hotel down the road. Perhaps there should be a note mentioning that this can happen from time to time, so that people looking for places to stay will be aware they could be bumped.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
We apologize for this issue in regards to your booking. Our management will be noted by this matter and reported to our technical staff as it may be a result of our system's malfunction. Again, we apologize for the inconvenience that this has caused you and I hope that you will consider staying at our hotel in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Dirty air

Posted Jul 1, 2017
The air coming out of the air conditioning smelled like dirty feet. Had to purchase an air freshener for the room .
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
I am terribly sorry to hear of the discomfort you experienced due to the problem with the AC unit. This is called to the attention of our maintenance team to check and fix. Please do not hesitate to call the attention of our front desk for your concerns on your next visit. Kind regards.