Rooftop bar

Reviews of SpringHill Suites by Marriott San Diego Carlsbad

3 out of 5
SpringHill Suites by Marriott San Diego Carlsbad
3136 Carlsbad Blvd, Carlsbad, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 193 reviews" "
Rating 8 - Good. 33 out of 193 reviews" "
Rating 6 - Okay. 10 out of 193 reviews" "
Rating 4 - Poor. 3 out of 193 reviews" "
Rating 2 - Terrible. 2 out of 193 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Stayed 1 night in Feb 2024
Response from Justin Clayton on Mar 21, 2024
Dear Diego,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. We are so happy you enjoyed all of our amenities, we appreciate you taking the time to share your feedback and mentioning our location and staff. We hope to welcome you again soon. Sincerely, Springhill Suites Carlsbad Team

10/10 Excellent

Malenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer Hotel clean and friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 6, 2024
Hi Malenda,Thank you for your awesome rating! We appreciate you choosing to stay with us and hope your travels bring you back soon! Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Hannah

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 6, 2024
Hi Hannah,Thank you for staying with and leaving a great rating! We hope to see you again soon :)Best, The SpringHill Suites Carlsbad Team

10/10 Excellent

JoAnn

Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 6, 2024
Hi JoAnn,We appreciate you staying with us and leaving a great rating. It looks like you had a good time and that makes us feel great! Thank you for choosing SpringHill Suites Carlsbad and we hop-e you think of us next time you are in town :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. Easy walk to beach and your close to great restaurants! All staff was helpful and kind.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Hi Jody,We are so glad you love staying here because we love hosting you! We are very pleased you enjoyed your visit and our easy access to the village, beach and delicious food! We will be sure to share your feedback with the staff. Thank you for choosing to stay with us and please come visit us again soon :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility
Stayed 2 nights in Nov 2023
Response from Mariam Mobarak on Nov 17, 2023
Dear Gordon,I want to thank you for taking the time to give us your feedback on your recent stay.thank you for choosing to stay with us, I'm so glad to hear you enjoyed your stay at the Springhill suites by Marriott in Carlsbad, and enjoyed our facility.we really appreciate your kind words and hope you choose to stay with us again when your travel plans brings you back to the area.Sincerely,Mariam MobarakFront Desk Supervisor.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except they charged us for parking.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 5, 2023
Hi Mark,We are so very happy to hear you had a great stay and we thank you for the high rating. We do understand not wanting to pay for parking and rest assured if you visit us again, we do have free options available on the public street in front and behind the hotel. We thank you for choosing to stay with us and we hope we get a chance to host you again in the future!Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Sloane

Stayed 1 night in Sep 2023
Response from Mariam Mobarak on Nov 17, 2023
Dear Sloane,on behalf of all team members I want to thank you for taking the time to give us your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mariam Mobarakguest service supervisor

8/10 Good

Dena

Liked: Property conditions & facilities
Not enough breakfast and options, other than that nice stay
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 5, 2023
Hi Dena,We appreciate you choosing to stay with us and providing feedback. We are glad to see you overall had a great stay and apologize you did not find enough options at breakfast. We have a minimum of 3 hot foods, fresh waffles, yogurt, cereals, oatmeal, fruits and 15 toppings to mix up your morning. We will certainly share your feedback with Marriott as they continue to adjust breakfast menus based upon feedback. Have a wonderful fall season and We hope to see you again next time you visit!!Best, The SpringHill Suites Carlsbad Team

10/10 Excellent

Stacey E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop had just opened the day before we arrived. Even though the bar was not ready & open, it was very enjoyable to sit there and watch the sunset.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
Hi Stacey,Thank you for staying with us and taking a moment to leave an awesome review. We are super happy to hear you were able to enjoy our newly renovated rooftop and we are very excited to unveil the bar in the near future!. We hope to see you again to catch some sunsets and good vibes soon :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Meghan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 18, 2023
Hi Meghan,Thank you for the stellar rating, we really appreciate it! We are glad to see your stay was outstanding. Thank you for choosing to stay with us, and we hope you visit us again soon :)Best, The SpringHill Suites Carlsbad Team

10/10 Excellent

Donald, Chino

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very helpful!!
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 24, 2023
Hi Donald,Thanks for the great review! We are happy you found the manager helpful and it looks like you had a great stay. Please think of us again next time you are in Carlsbad, we would love to host you again :)Best, The SpringHill Suites Carlsbad Team

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right near the coast and downtown. Hope to comeback one day.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 21, 2023
Hi Dana,We hope you get to comeback one day too! It was great hosting you and we are so happy to see you had a good stay. Can't beat the location, right? Thanks for choosing us and we will have a beautiful clean room waiting for you next time you visit! Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 17, 2023
Hi Brett,We appreciate you staying with us and and we are happy to see you enjoyed your stay! Thank you so much for the excellent rating and we look forward to to hosting you again next time!Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 4, 2023
Hi Danielle,Looks like you had a wonderful stay, and we couldn't be happier to see it! Thank you so much for staying and taking a moment to leave a review, we really appreciate it! We hope to see you again very soon :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent professional staff.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 4, 2023
Hi Lindsay,Thank you so much for the great review. We work hard to deliver on service and are happy we hit the mark. We appreciate you choosing to stay with us and hope you think of us next time you are in Carlsbad.Best,The SpringHill Suite Carlsbad Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and stay
Very clean and close to attractions in Carlsbad. It's the best SpringHill ever stayed.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 4, 2023
Hi Anonymous,We appreciate you staying with us and taking the time to leave a review. We can't agree more bout our location its pretty great being next to all the fun Carlsbad has to offer! We are pleased you enjoyed your stay and hope that we get to host you again next time you are in town!Best,The SpringHill Carlsbad Team

10/10 Excellent

Tamara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 28, 2023
Hi Tamara,It makes us happy to see you had a great visit! Thank you for staying with us and taking some time to leave a rating. Please think of us again next time you are in Carlsbad :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 28, 2023
Hi Christopher,We appreciate the 10/10 score and are happy to see you had a great stay. We appreciate you choosing our hotel and hope to see you again very soon!Best,The SpringHill Suites Carlsbad Team

8/10 Good

Espen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
Nice new and clean, we requested a view room but didn't pay for ocean view, we were given a view of dumpsters and rooftops with loud garbage trucks every morning, wouldn't stay again.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 10, 2023
Hi Espen, We want to thank you for choosing to stay with us for your summer getaway and really appreciate you taking a few moments to leave a review. We sincerely apologize that you were disappointed in your room location and hope you worked with the Front Desk Team to find an alternative during your stay. Next time you are intown we hope you give us another chance and we highly recommend trying to book one of our view rooms, you won't be regret it :) Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 10, 2023
Hi Shannon,We appreciate you staying and leaving a great rating! We hope to see you again soon :)Best,The SpringHill Suites Carlsbad Team

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great clean room, horrible neightbors
This hotel is one of the best I had the pleasure of staying with my family. It's clean, great staff, and close to beach, Legoland, and restaurants of all sorts. The only problem was our upstairs, (we were on the 1st floor) the family had zero control of their kids. So when it was time for us to put our kids to sleep, it was just horrendous. The noise, jump running, and evening talk can be heard from our room directly beneath theirs. My tips would be, if you want good rest, please pick the top (3rd Fl). Don't make them mistake I did, both me, my wife, and my kids suffered. The front desk did made effort, but that family was ridiculous.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 29, 2023
Hi Michael,Thank you for your review we really appreciate it! Sounds like you had a generally great stay, and we certainly apologize your neighbors weren't being respectful. We hope our Guest Services team was able to help during your stay as best possible. We look forward to seeing you next time you bring the family to Carlsbad :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Hotel Management on Jun 29, 2023
Hi Nicole, Looks like you had a great stay and we are happy to see it! Thank you for staying with us and we hope to see you next time you are in town :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Timothy, Boise

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My only real complaint was the parking. I don't mind paying for parking but there needs to be a better designed loading and unloading scheme.
Stayed 8 nights in Jun 2023
Response from Hotel Management on Jun 29, 2023
Hi Timothy,We appreciate you staying with us and taking a moment to fill out a post stay survey. We are happy to see your stay was great and totally understand how you feel about loading/unloading with such a small footprint. Next time you visit we strongly advise parking first, unloading using a cart in the garage and stopping by the front desk to check-in. We hope to see you again soon :)Best,The SpringHill Suites Carlsbad Team

10/10 Excellent

Wan Joo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from CARL on May 11, 2023
Hello Wan Joo,Thank you for taking the time to leave us such a kind ratings of your stay, I am glad you enjoyed your stay with us.We hope to welcome you back soon!Best,Carl M.Front Office Supervisor

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. All very knowledgeable and courteous. Rooms are very clean and comfortable
Stayed 4 nights in Apr 2023
Response from SpringHill Suites Carlsbad Team on May 8, 2023
Hello Linda,Thank you for taking the time in doing a review. We are elated that you have enjoyed your stay here with us here at Springhill Suites Carlsbad. We are so happy that you received and enjoyed our amazing staff service. We try shine like a star with our service and we pride ourselves on it. Next time you are in town we hope you choose to stay with us again.

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SpringHill Suites Carlsbad Team on May 8, 2023
Dear Anahi,Thank you so very much in doing a review. We truly appreciate your feedback. We are so very happy that you have enjoyed your stay here at SpringHill Suites Carlsbad. The next time you are in town we hope you choose to stay with us again!

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from SpringHill Suites Carlsbad Team on Apr 10, 2023
Dear Dorothy,Thank you for taking the time in doing a review for us. We are so very happy you have enjoyed your stay here. We strive for each one of our guests to receive amazing service and we are elated that you have received it and felt it here at SpringHill Suites Carlsbad. We hope you choose to stay with us again the next time you are in town.Best,SpringHill Suites Carlsbad Team

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Highly recommended!
Stayed 1 night in Mar 2023
Response from SHSCarlsbad on Mar 18, 2023
Hello Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best,Team Springhill Suites Carlsbad

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from SpringHill Suites Carlsbad Team on Feb 28, 2023
Dear Fred,Thank you for taking the time in doing a review. We are so happy that you have enjoyed your stay here with us. We look forward to hosting you again the next time you are in town.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and perfect location
Stayed 3 nights in Feb 2023
Response from SpringHill Suites Carlsbad Team on Feb 28, 2023
Dear Ryan,Thank you for taking the time in doing a review. We are elated you have enjoyed your stay. We hope when you are back in town you choose to stay with us again.

10/10 Excellent

Patricia, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Carl on Nov 2, 2022
Hello Virgina,Thank you for taking the time leaving us such a kind rating with your stay. It's always inspiring to know that our valued guest had wonderful stay with us.We hope to welcome you back on our property. Best.Springhill Suites Carlsbad

10/10 Excellent

Pamela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the beach. Modern and spacious rooms. Breakfast was included.
Stayed 2 nights in Aug 2022
Response from Carl on Oct 26, 2022
Hello Pamela,Thank you for taking the time to leave us such a kind review. I agree with you we have a fantastic location right accross from the beach, our room is also designed to be modern, light, and airy to help provide a more relaxing stay.Again thank you, and we hope to welcome you back soon!Best,Team Springhill Suites Carlsbad

10/10 Excellent

Payam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff was very friendly. Breakfast had a good selection. Rooms were very nice, modern and clean.
Stayed 3 nights in Sep 2022
Response from Carl on Sep 27, 2022
Hello Payam,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best,Carl M.Front Office Supervisor

10/10 Excellent

Beatriz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in close walking distance to several great restaurants and the Ocean
Stayed 3 nights in Sep 2022
Response from Carl on Sep 15, 2022
Hello Beatriz,Thank you so much for taking the time to leave us such a kind review of your stay. We are very much happy to learn that you had great time while staying with us.Thank you!

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Carl on Sep 15, 2022
Hello Louise,Thank you so much for taking the time to leave us such a kind review of your stay. We are very much happy to learn that you had great time while staying with us.Thank you!

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed the hotel. Location is excellent for access to Carlsbad Village and beach. Onsite breakfast was good; however, hot food served was prepackaged and heated in a microwave. Room was comfortable, clean, and fully met our needs.
Stayed 4 nights in Aug 2022
Response from Carl on Sep 15, 2022
Hello Thomas,Thank you so much for taking the time to leave us such a kind review of your stay. We are very much happy to learn that you had great time while staying with us.Thank you!

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually fabulous.
Clean, nice rooms, rooftop deck and easy walk to the beach and restaurants. Great value overall.
Stayed 1 night in Aug 2022
Response from Carl on Sep 2, 2022
Hello James,Thank you for leaving us such a kind review of your stay, providing the highest level of hospitality is our number one priority as a team, I am happy to know that we are able to meet all of your expectations. Again thank you, and we look forward welcoming you back on our property.Best,Carl M.Front Office Supervisor

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Carl on Sep 2, 2022
Hello Carol,Thank you for leaving us such a kind ratings of your stay, providing the highest level of hospitality is our number one priority as a team, I am happy to know that we are able to meet all of your expectations.Again Thank you, and we look forward welcoming you back on our property.

10/10 Excellent

scott, San Marcos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Close to the beach
Stayed 2 nights in Aug 2022
Response from Hotel Management on Aug 15, 2022
Hi Scott, Thank you for staying with us and taking some free time to leave us a review. Looks like our location with easy access to the beach was a good fit for you and we are happy to see you had a great time. We hope to see you again soon! Best, The SpringHill Suites San Diego Carlsbad Team

10/10 Excellent

chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Management on Aug 15, 2022
Hi Chuck, Thank you for taking a moment to leave us a fantastic rating! We appreciate you staying and are happy to see you had a great time. Come back and visit us again soon, we will be ready for you :) Best, The SpringHill Suites San Diego Carlsbad Team

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great. Well-located, nice fitness room, TV operation was easy (which it often isn’t), nice staff ……
Stayed 3 nights in Jul 2022
Response from Hotel Management on Aug 15, 2022
Hi John, We are happy to see you had a wonderful time and enjoyed the staff, location, fitness room and easy to operate T.V.'s (we know what you are saying!). We look forward to hosting you again soon! Best, The SpringHill Suites San Diego Carlsbad Team

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that was in walking distance of restaurants , shopping
Stayed 3 nights in Jun 2022
Response from Carl on Jun 30, 2022
Hello, Thank you for leaving us such a kind review of your stay, I agree with you we have a prime location that is located right at the heart of Carlsbad Village. Again Thank you and we can't wait to welcome you back on our property. Best, Carl

10/10 Excellent

castroma

Stayed 1 night in Jun 2022

10/10 Excellent

Tamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and in a fantastic location
Stayed 4 nights in Jun 2022
Response from Carl on Jun 11, 2022
Hello Tamar, On behalf of our entire team, we would like to say a very warm, "Thank you!" for taking the time to leave us such a kind review. We are beyond thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again, soon! Until then, take care, and have a great rest of your week. Best Regards, Carl M. Front Office Supervisor Springhill Suites By Marriott San Diego/Carlsbad

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Always love staying at the Springhill Suites.
Stayed 1 night in May 2022
Response from Carl on Jun 11, 2022
Hello David, On behalf of our entire team, we would like to say a very warm, "Thank you!" for taking the time to leave us such a kind review. We are beyond thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again, soon! Until then, take care, and have a great rest of your week. Best Regards, Carl M. Front Office Supervisor Springhill Suites By Marriott San Diego/Carlsbad

10/10 Excellent

Marshall

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Kristy

Stayed 2 nights in Apr 2022
Response from CARL on May 11, 2022
Hello Kristy, Thank you for your kind ratings for us! Thank you!

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. The property is so clean.
Stayed 5 nights in Apr 2022
Response from CARL on May 5, 2022
Hello Patti, Thank you so much for taking the time to leave us such a kind rating of your stay. We are very much happy to learn that you had a great time while staying with us, we look forward to welcoming you back again soon! Until then, please take care, and have a great rest of your week. Warmest regards, Carl M. Front Office Supervisor Springhill Suites By Marriott San Diego/Carlsbad