Ratings based on 1,194 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fernbank, VIC

Lovely hotel

Posted Dec 13, 2017
Was an awesome hotel even though we checked in after midnight and checked out by 8:30am. Would 10/10 stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Posted Dec 12, 2017
Nice hotel and great location. Happy to return! Thanks for a memorable time.
Comment from Hotel Management
Dec 12, 2017 by Lynne, Hotel Management
Dear B, Thank you for sharing your experience. We are pleased that you enjoyed your stay and look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
it was a great place to stay close to the city. the rooms were really clean and comfortable. It is sometime very hard to find a placed to stay near the city where you can park you car and the hotel had an underground car park.
Comment from Hotel Management
Dec 10, 2017 by Lynne, Hotel Management
Thank you for choosing to stay with us and for sharing your experience. We are pleased that you enjoyed our location, found us to be clean and comfortable and found our car park to be convenient.
3 out of 5
by A verified traveler from Auckland, NZ

Okay to stay

Posted Dec 1, 2017
Pros: Interesting location.
Cons: I was surprised to be charged for parking on the premises, and to have to ask for another roll of toilet paper at the front desk.
Location: Almost within walking distance of the CBD; lots of Italian food places.
Best Western Plus is an okay place to stay as long as you are not expecting the Ritz.
Comment from Hotel Management
Dec 1, 2017 by Lynne, Hotel Management
Dear Clare, Thank you for sharing your experience, we are pleased that you found our location interesting and found an abundance of Italian eateries as well as our proximity to Melbourne CBD. We do state on the booking details that there is a car parking charge. On behalf of our housekeeping team, I apologize that you had to ask for toilet paper, there should have been extra supplies in the bathroom vanity.
3 out of 5
by A verified traveler

Uninterested Staff

Posted Nov 28, 2017
The staff was cold and unfriendly from the beginning and during with the exception when we checked out. That fellow was very pleasant and helpful. The pool was tiny and nothing like on the photo in the website. Plus was that there was in-house laundry facility at a reasonable price. Great location if you’re just looking for a place to crash.
Comment from Hotel Management
Nov 30, 2017 by lynne, Hotel Management
Thank you for choosing to stay with us and for sharing your experience. Your feedback is important to us and we regret to hear that the customer service you received was not at our usual standard. We do have the added convenience of a larger swimming pool a 10 minute walk away from us if you prefer. We are pleased that you took advantage of our in-house laundry.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
Made a fairly late booking due to another hotel cancelling on us last minute and they were able to accommodate us. Friendly staff that understood our situation
Comment from Hotel Management
Nov 27, 2017 by Lynne, Hotel Management
Thank you for choosing to stay with us and for your online review. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Pros: Its location
Made my 3 day work visit to Melbourne very easy and comfortable. Great location!
Comment from Hotel Management
Nov 21, 2017 by Lynne, Hotel Management
Thank you for choosing to stay with us. We are pleased that you enjoyed your stay and our location. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New South Wales

Cost Effective Hotel

Posted Nov 5, 2017
Pros: competitive price
Cons: water pressure not strong enough from shower head
Location: a little bit far away from station, need to walk sometime to tram station
It is so wonderful stay, clean and quiet. However, it is near by tram/train station. It is acceptable to walk through.
Comment from Hotel Management
Nov 8, 2017 by Lynne, Hotel Management
Dear Gerry, Thank you for sharing your experience of The Best Western Plus Travel Inn. We are pleased that you enjoyed your stay. We are a 500 metre (flat) walk to the closest tram stop on Swanson Street. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 29, 2017
Excellent location to use as a base to explore city. Great restaurants in next road so easy to access lunch/dinner.. very comfy beds but not big rooms. Overall good base hotel.
Comment from Hotel Management
Nov 28, 2017 by Lynne, Hotel Management
Thank you for choosing to stay with us and for your online review. We are so pleased that you enjoyed your stay, our location and found our beds comfortable. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from nz

Really close to the Italian precinct on Lygon st

Posted Oct 19, 2017
Pros: Location, comfortable beds.
Cons: A smile would go a long way towards improving our experience. Also sound insulation around room doors that overlook the pool.
Location: Lygon St was nearby, close to Melbourne city centre and shopping. Laneways are interesting, enjoyed the absinthe salon, ouzeri, speakeasys
Arrived late afternoon. No ramp access ,so had to carry bags up about a dozen stairs to the door. As long as you Are able to do this it isn't too much of a problem. Although check in was quick and efficient it certainly wasn't welcoming or friendly. Stayed in a room overlooking the pool, nice tranquil outlook being so close to the centre of town. Need to point out that all conversations in the pool area were clearly able to be heard in the room, so sometimes really annoying. Luckily people didn't spend a lot of time there as the weather was still pretty chilly I think the pool heater was working but the water was still really cold. the bed was really comfortable, nice linen and rooms cleaned well each day. Our room had a small efficient fridge and tea and coffee making stuff. Plenty of closet space for 2, but if the single bed in the room was also occupied that might not be the case. Bathroom everything you need, but very small. The hand basin was extremely small and my husband struggled to have a shave without the bathroom looking like he'd been taking swimming lessons.
Comment from Hotel Management
Oct 23, 2017 by Lynne, Hotel Management
Dear Lyn, Thank you for choosing to stay with us and for taking the time to write a review. We are pleased that you enjoyed our location and found our beds comfortable.We apologize that you did not find our guest services welcoming and were disturbed by guests around the outdoor pool. I shall forward your comments to the relevant hotel departments so that these issues can be addressed. We do have an elevator accessible from the car park to the hotel reception area and rooms. We hope to see you again soon.