Ratings based on 459 Verified Reviews

3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Levittown, PA

Not recommended

Posted Mar 15, 2017
Awkwardly located. Room was not really cleaned. Although it was a smoking room it smelled as if someone had just smoked in the room. Half a pizza left in the fridge! 1 tiny bottle of shampoo in the bathroom. No hot breakfast. Not much of a breakfast to speak off at all. Coffee and some granola bars. Pay an extra $10 or $20 and stay closer to Pittsburgh in a Choice Hotel.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Adam, thank you for being a guest at our hotel. I am sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. I will be sure to share your concerns with the housekeeping team to ensure no future guest experiences the same. Please know, toiletries for your room are available upon request at the front desk and are always complimentary. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster. PA

Great location. Easy to go anywhere

Posted Feb 10, 2017
Adequate for our stay. Nice to be able to cook. Hotel staff very friendly and accomadating. Bathroom pretty small but waz a good stay
Comment from Hotel Management
Feb 16, 2017 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our friendly and accommodating staff. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2 out of 5
by A verified traveler

Not so nice

Posted Dec 19, 2016 on Hotels
housekeeping needs to clean under bed, remote control was nasty to touch, the alarm clock was visibly dirty, back of bathroom door needed wiped down. Carpet appeared clean. The mattress was comfortable. No one was at the desk when I came to check in. They were upstairs with a guest and 2 police departments reporting a laptop stolen from a guest room. It was over 20 minutes until desk clerk was available . Manager of hotel apparently refused to come to hotel to support staff. You must request items such as hair dryer, eating and cooking utensils and coffee maker. Theft must be an issue for the hotel and the guests. The breakfast was a grab and go of granola bars and coffee.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Your review for our hotel was recently brought to my attention. I was disheartened to read that the service was not up to our standards. Please accept our apologies. To uphold our company's high standards, we will make certain to be meticulous in our room cleaning standards moving forward. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Skeptical-to- pleasantly surprised Thank you God!

Posted Dec 13, 2016
It was very late and dark when we arrived with lots of hills. (Honestly a sista was getting nervous) We could hardly make out the street names. Then I relaxed a little when we could tell that it was a very nice neighborhood. Once we twisted and wined our way to the top- there was a lovely hotel lit up (honestly, just like the picture). The staff was super friendly. The room, kitchen, bathroom, everything was clean. we never made it to breakfast though. It wasn't hard to learn our way around either. My husband and I plan on going back again when we visit his family.
Comment from Hotel Management
Dec 28, 2016 by Manager, Hotel Management
We appreciate you taking the time to share your experience. I am pleased to read you were well accommodated during a late check in and that your room condition was to your liking. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Walls are thin and could hear rooms around us. No coffee maker, gym or hair dryer. Breakfast was minimal.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that you experienced noise issues while you were with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveler from MD

get what you pay for

Posted Nov 28, 2016
Close to nothing. Asked for a smoking room but they were out. No dishes. Had to asked for a glass and a hairdryer. The phone didn't work went to front desk to tell them. 4 days later still didn't work. Probably WILL NOT stay again
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Easy to get to Pittsburgh

Posted Nov 20, 2016
Nice front desk staff...no daily room service, you have to pay for room service which was disappointing. The bed sheets were clean,however blanket was dirty. There really is no continental breakfast...no fruit,no cereal etc.... Room was clean and spacious.
Comment from Hotel Management
Dec 5, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff; however, we apologize that the breakfast did not meet your expectations. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Staff was great and very helpful
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for sharing your experience. I am proud of our staff for providing you with excellent customer service during your stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
2 out of 5
by A verified traveler

Clean hotel

Posted Nov 15, 2016 on Hotels
Bad experience via wrong room and 2nd had leaky toilet. Staff accommodated our wrong room. Not much of a breakfast
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your were given the wrong room and had plumbing issues. Thank you very much for providing us with your feedback. Our staff have been addressed and will be doing a much better job on handling issues and accommodating guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Couples
by A verified traveler

limited attractions

Posted Oct 26, 2016
Pros: clean and friendly
Cons: more cable channels and phone books
Location: none in walking distance
nice and clean hotel with friendly staff but very limited tv channels.no restaurants in walking distance. no phone books in room to order foods.
Comment from Hotel Management
Nov 26, 2016 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. It is good to know you were welcomed by our friendly staff and that you valued our clean accommodation, but it is disappointing that our location was not ideal. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.