In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express Hotel & Suites Carneys Point, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Carneys Point, an IHG Hotel
506 S. Pennsville Auburn Road, Penns Grove, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 188 out of 468 reviews" "
Rating 8 - Good. 151 out of 468 reviews" "
Rating 6 - Okay. 67 out of 468 reviews" "
Rating 4 - Poor. 40 out of 468 reviews" "
Rating 2 - Terrible. 22 out of 468 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
All is ok
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, and breakfast was good
Stayed 1 night in Mar 2024
Response from Manju on Apr 5, 2024
Thank you for your feedback, appreciate your comment. Hope you had a great stay. Thank you for staying with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, good breakfast, nice staff.
Stayed 1 night in Feb 2024
Response from Manju on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquille et confortable
La chambre était en très bon état, lit confortable, tranquille, déjeuner correct.
Stayed 1 night in Jan 2024

8/10 Good

Md Mahbubur Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023

8/10 Good

Jamey

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Peggy

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

denis

Stayed 1 night in Nov 2023

4/10 Poor

Camilla

Stayed 1 night in Nov 2023

10/10 Excellent

Marco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very quiet and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have nice to know that the hotel was under construction
Stayed 1 night in Oct 2023

4/10 Poor

Gerald

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Crappy place
hotel is under renovation and we were given a room that was only partially completed.......had to get a stopped up sink fixed, no maid service, we tripped and fell on uneven sidewalk.........overall I would never stay there again!!
Stayed 3 nights in Oct 2023
Response from Manju on Oct 25, 2023
Thank you for your feedback. We apologize for the inconvenience during your stay. We are in the middle of renovating the property and will be done in next 6 weeks. The hotel will look great for your next stay. Thank you for staying with us.

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible attitude and check in experience
The check in experience was horrible. The girl at the front desk was extremely rude and seemed purposefully unhelpful. Definitely not someone who should be working a front desk and representing an establishment. In fact multiple people staying at this hotel Mentioned how horrible their check in experience was and how rudely they were treated. She advised they overbooked and therefore I did not receive the double queens I had booked and needed for the family. I booked several weeks in advance and folk who booked day prior were able to get rooms which makes no sense. Girl advised only solution was to cancel my reservation or take room with 1 bed ( although I paid for 2) There was also construction going on and the room was pre- construction in poor- splattered paint and dust everywhere. Did not see this mentioned when booking. The room we received was not only short of a bed but also had a missing/ broken lock. Overall It was a horrible experience and made a note not to book this hotel again even though I travel to the area often.
Stayed 1 night in Oct 2023
Response from Manju on Oct 25, 2023
Thank you for your feedback, We apologize for the inconvenience during your stay due to the staff issue. I definitely look into this. Thank you for staying with us.

10/10 Excellent

Gabrielle, Morris

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet. nice staff.
Stayed 2 nights in Oct 2023
Response from Manju on Oct 16, 2023
Thank you for your feedback

8/10 Good

charles, Tangier

Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

CNT

Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a lot of renovations, I have pictures of how nasty and all the fruit flies in the room. Also the smell
Stayed 1 night in Oct 2023
Response from Manju on Oct 16, 2023
Thank you for your feedback. We apologize for the inconvenience during your stay. We are doing renovations and will be completing by the end of November. All rooms will have a nice look for your next stay. Thank you for staying with us.

8/10 Good

Robert

Stayed 3 nights in Sep 2023

4/10 Poor

Joseph

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Loud
Hotel is under renovations so loud noise started early in the morning. Also there was no hot water.
Stayed 1 night in Sep 2023
Response from Manju on Sep 21, 2023
Thank you for your feedback, we apologize for the inconvenience during your stay.

8/10 Good

Barbara

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023

4/10 Poor

Mohammad

Disliked: Cleanliness, amenities
Good
Stayed 1 night in Aug 2023

4/10 Poor

Candice

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Door key didn't work three times before I was issued a new room Parking lot is far away from the entrance. Staff didn't care about my points or issuing me a receipt. Printer was broke.
Stayed 1 night in Aug 2023
Response from Manju on Sep 5, 2023
Thank you for your feedback, we apologize for the inconvenience. The receipt has to be collected from expedia.

8/10 Good

warren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we came out to visit family. the hotel is currently under construction but it did not bother us at all. we look forward to seeing the renovations next year when we return. breakfast always good.
Stayed 3 nights in Aug 2023
Response from Manju on Aug 21, 2023
Thank you for your feedback. Hope you have enjoyed your stay. We apologize for the inconvenience due to renovation.

10/10 Excellent

Brian

Stayed 1 night in Jul 2023

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
No pool
Stayed 1 night in Jul 2023

2/10 Terrible

Cara

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel lobby and room were dirty. The AC didn’t work properly. The lock on the door was broken. The building was run down.
Stayed 3 nights in Jul 2023

10/10 Excellent

Parag

Stayed 1 night in Jun 2023
Response from Manju on Jun 28, 2023
Thank you for your feedback, appreciate your comment.

4/10 Poor

Nicole

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was super rude, the hair dryer was broken in our room, there was a thick layer of dust on the lamp, and my husband found mouse poop in one of the beds. I told the woman at the desk and she said, “was there something else?” No apology, no attempt to rectify the situation, nothing. The drawers in the dresser and nightstand don’t close all the way, the ceiling is splitting in the bathroom, and metal in the bathroom was rusting, and the beds were super uncomfortable. I had never stayed at a Holiday Inn Express but had friends who had a great experience so I decided to give it a try. Never again…
Stayed 1 night in Jun 2023
Response from Manju on Jun 28, 2023
Thank you for your feedback, we apologize for the inconvenience during your stay. We definitely look at this opportunity to improve our service.

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast team was an hour and a half late getting the food out. Got us on the road later than we wanted. Otherwise, very nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
staff was hlepful and always present to answer any questions..
Stayed 2 nights in Jun 2023

4/10 Poor

Holly

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff at night too busy on her phone to want to help you. Would not stay here based on how bad of an experience I had. Hotel is clean, day staff are also friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Abc
Stayed 1 night in Jun 2023

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2023

10/10 Excellent

Keith

Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Free water too!
Stayed 1 night in Jun 2023

10/10 Excellent

Luz Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This location was awesome, the attention, services and everything we was in contact was fantastic, we would be back to future locations with you, thanks a lot.
Stayed 1 night in May 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good on and off the main road close to the NJTP. Rooms were clean and comfortable. Road noise bothered us a bit.
Stayed 1 night in May 2023

4/10 Poor

Duane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Alway trust the holiday inn express name for good place to stay. My trust was broken.
Stayed 1 night in May 2023

4/10 Poor

Adam

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property could use some updating particularly the bathroom, but it was clean with a good hotel continental breakfast and the staff was very friendly.
Stayed 1 night in Apr 2023
Response from Manju on May 3, 2023
Thank you for your feedback. We are renovating the property starting June 2023, you will see new look in next 4 months. Thank you for staying with us.

10/10 Excellent

Liliane

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 1 night in Apr 2023
Response from Manju on May 1, 2023
Thank you for your feedback. Hope you have enjoyed your stay.

8/10 Good

Eswar Prakash

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall good for one night stay
Stayed 1 night in Apr 2023
Response from Manju on Apr 25, 2023
Thank you for your feedback.

8/10 Good

Silvia Tuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manju on May 1, 2023
Thank you for your review.

10/10 Excellent

Sara

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the night so we could go to Cow Town Flea Market the next day. Hotel was quiet, clean and easy to find right off the highway. The breakfast buffet was ok, it’s free so can’t complain much. If I ever need to stay at hotel in this area again will choose this one.
Stayed 1 night in Apr 2023
Response from Manju on Apr 25, 2023
Thank you for your feedback and appreciate your comment. Hope you have enjoyed your stay.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

christian

Business traveler
Disliked: Cleanliness, property conditions & facilities
Room was dirty, would not recommend.
Stayed 1 night in Mar 2023
Response from Manju on May 1, 2023
Thank you for your feedback. We apologize for the inconvenience during your stay.