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Reviews of Royal Kings Arms

3.5 out of 5
Royal Kings Arms
75 Market Street, Lancaster, England

Reviews

7.2

Good

Rating 10 - Excellent. 43 out of 193 reviews" "
Rating 8 - Good. 75 out of 193 reviews" "
Rating 6 - Okay. 29 out of 193 reviews" "
Rating 4 - Poor. 30 out of 193 reviews" "
Rating 2 - Terrible. 16 out of 193 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Cold shower only in December
Nice enough but well cheesed off shower had no hot water at all and was broken. Had no choice to take a frozen shower in December. Informed reception on check out and not even a sorry “ ok thanks” was the reply - in this modern day you expect hot water @ £75 a night room only
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
It's a place to lay your head
It's "OK", there are a lot better places to stay in Lancaster.
Stayed 2 nights in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent position close to train and bus station and the town centre. Very friendly helpful staff.The room I stayed in had much more character and style than chain hotels I have stayed in recently.
Stayed 1 night in Nov 2023

6/10 Okay

KEITH

Liked: Staff & service
Disliked: Property conditions & facilities
The room and bathroom were dated and shabby The water for the shower was Luke warm
Stayed 1 night in Nov 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023
Response from Royal Kings Arms Team on Oct 31, 2023
Thank you so much for taking the time to review us John! We are sorry that we didn't live up to your expectations this time.We are continuously trying to improve our service and our rooms and we will take your feedback on board and learn from it. We hope that we can welcome you back to the hotel soon

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
We arrived and were immediately upgraded. In fact given the choice of two rooms by the lovely receptionist! The rooms are a little dated but clean and the bed was really comfortable. The guy on reception in the evening was also lovely. So very friendly and a lovely smile. He was also there in the morning and equally as bright and breezy. Sorry didn't get your name! We would def stay here again. It couldnt be better situated for town and all the eateries, pubs and museums Lancaster has to offer!
Stayed 1 night in Oct 2023
Response from Rita on Oct 10, 2023
Amy! Thank you very much for such kind words :) I have checked who worked on your check in and check out, and passed him your compliments. We look forward to seeing you again :)

8/10 Good

christopher, southport

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Royal Kings Arms Team on Oct 31, 2023
Thank you so much for taking the time to leave us some kind words about our hotel Christopher! We loved having you stay with us

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Rita on Sep 22, 2023
Thank you very much Dorothy! See you soon :)

8/10 Good

Heather

Stayed 1 night in Aug 2023
Response from Rita on Sep 22, 2023
Heather! thank you very much for leaving us a great score. We hope to see you again soon :)

10/10 Excellent

Sylvain, Trois Rivieres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The only negative was the lift (elevator, for those who wonder). The call button was broken on the ground floor for the duration of my stay (day 1: ok... day 2: well... days 3-6: really?!?). And the lift also requires that users close both doors when they are done so that it can be called from other floors, a task that seems beyond the ability of too many... Urgent upgrade of this one aspect of the building would really increase the customer experience I think.
Stayed 5 nights in Aug 2023
Response from Rita on Sep 8, 2023
Sylvain! I am glad you have enjoyed your stay with us, and I am very sorry about the lift. It is very rare that we have any issues with it. We are grade 2 listed building and the lift is part of something we do not have a permission to replace in this building. I hope to see you soon!

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you are visiting Lancaster
Hotel has had a refurb and the room was nice. Bathroom suite looked clean but a little tired. Good tv and nice breakfast and lobby area. Lovely old lift but we often couldn't use it as people didn't shut the doors properly so it wouldn't move.
Stayed 2 nights in Jul 2023
Response from Rita on Jul 24, 2023
Suzanne! Thank you very much for your review :) We are still undergoing a refurbishment, so some of the rooms and bathrooms are still on the waiting list for a refurbishment. We are looking forward to seeing you again in the future :)

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from Rita on Jul 25, 2023
Thank you very much, William, for a fantastic review :) We hope to see you again soon!

4/10 Poor

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were moved to another room for no reason at the front of the hotel. At bedtime, with no air-conditioning, the window had to be open and the traffic noise was unbearable. Close to a road junction with traffic lights so traffic constantly starting and stopping. TV didn't work at all. Mentioned it to staff who acknowledged the fault but nothing else. Not good value for money.
Stayed 1 night in Jun 2023
Response from Rita on Jul 24, 2023
Thank you very much for taking the time to leave us a review. I am very sorry, Richard, you have not enjoyed your stay. I have passed your comments to Front of House Manager. He will make sure the required training is provided to the staff.

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rita on Jul 25, 2023
Nicholas! Thank you very much :) We are looking forward to seeing you again!

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
No a/c. Very low water pressure for shower. Very thin toilet paper. No door deadbolt. All menus were set pricing which means you’re ordering too much food. Small snack type items not available.
Stayed 1 night in Jun 2023
Response from Sally on Jun 29, 2023
Hi We do not have air-con but we do supply fans to each individual room.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Rita on Mar 24, 2023
Thank you very much Matt for your review! We hope to see you again soon :)

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Rita on Mar 24, 2023
Thank you Amanda for such a great score!I hope you will choose us again for your stay :)

10/10 Excellent

Mick

Stayed 1 night in Jan 2023

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre Lancaster
Decent hotel. Nice room, but no bathtub. Good breakfast but at £15 thought it was expensive.
Stayed 1 night in Jan 2023

10/10 Excellent

Lynn

Stayed 3 nights in Dec 2022

4/10 Poor

Inji

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Con

Stayed 1 night in Nov 2022

8/10 Good

Kacey

Traveled with family
Liked: Cleanliness, staff & service
The staff was very pleasant and courteous. The history and location of the hotel are a plus.
Stayed 3 nights in Oct 2022

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at Lancaster rail on Tuesday, September 6, 2022, after spending a few days in London. I was greeted by the lovely Lancaster weather and due to the rains there were zero taxis available so I had to walk to the hotel. Luckily, it wasn't too far but still an inconvenience. I finally arrived at the hotel and to my dismay, it looked nothing like what was in the pictures, scaffolds were everywhere and the building although from the 1600s had a dirty, grundy feel to it. Being tired and wet I approached the desk and was barely greeted by the receptionist, who was not very friendly at all but I figured it was just that "lovely British charm” that she was displaying. I was told to leave my keys with reception when I leave without an explanation. When I asked why the lovely lady essentially said it’s because they can't be bothered looking for their guests if the place needs to be evacuated (not in so many words but that's what I gathered). I was not minded to do so, but I did comply. As if that was not bad, I clutched my invisible pearls as she explained the workings of the lift. It is very old (see pics below) and requires you to open and close the doors yourself, and just as I was about to call the lift, a lady called out, saying she was stuck. Let's just say I took the stairs from thereon in. My room was extremely small and I was not given cards to activate the lights, not given brochures with the wifi code, and had to ask for all of these. As for the service in
Stayed 3 nights in Sep 2022

2/10 Terrible

John

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Visit in 12 months time
Good location but being refurbished and miles away from completion. Not even a curtain on bathroom window when taking a shower.
Stayed 1 night in Aug 2022

4/10 Poor

Adam

Stayed 1 night in Jun 2022

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

2/10 Terrible

Marina

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Veery central and the restaurant was excellent
Stayed 1 night in Sep 2021

4/10 Poor

paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay here
room very tired looking with chips out of paintwork etc....needed a completer overhaul....room on the front of hotel too so very noisy....bed too small( I fell out!) and bathroom dirty as well.Dining room ok and breakfast was good....but room spoiled it for us.( and it wasn't cheap....maybe we were done by hotel.com)..we will not stay there again.
Stayed 1 night in Sep 2021

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Aug 2021

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing Room
The hotel is central, and have an arrangement with a secure parking fascility at a price which was very reasonable for city centre parking. The lobby and reception area are pleasant, clean and welcoming, as were the staff. Our room was on the third floor, we took the stairs, and the first floor, like the ground, appeared to have been well kept and again pleasant enough. As we ascended however, the decor became noticeably poorer, which was a sign of things to come. Our room had clearly not benefitted from any refurbishment like other areas of the hotel. Whilst clean, it was dated and shabby. The floor creaked at every movement and every noise in adjacent rooms could be heard. We did not have a good night's sleep unfortunately. We were told by someone that had stayed there previously that the rooms that had been refurbished were much better, however we would not choose to stay again until we knew all rooms were of a higher standard, given the cost of the room.
Stayed 1 night in Aug 2021

8/10 Good

Alison

Disliked: Staff & service
Stayed 2 nights in Jul 2021

10/10 Excellent

Louise

Stayed 1 night in Jun 2021

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

John, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Lancaster castle and easy access to the main town area.
Stayed 1 night in Oct 2020

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refurbished rooms finished to Exceptional level, friendly welcome and the crypt was a nice bar aswel for cocktails
Stayed 1 night in Oct 2020

10/10 Excellent

Carol, Bournemouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and friendly staff in hotel with excellent location
Stayed 1 night in Oct 2020

10/10 Excellent

Paul, Glasgow, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i didn't like was having tea/coffee in room, had kettle & cups.
Stayed 2 nights in Sep 2020

4/10 Poor

Lee

Liked: Staff & service
Disliked: Property conditions & facilities
Pictures did not reflect the rooms I saw. Changed twice for such poor quality however it was very clean and reasonably priced. I had to pay to upgrade however the room was still nothing like the pictures
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Really nice rooms, very clean. Worth every penny, would definitely recommend a stay!
Stayed 1 night in Sep 2020

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall good.
Stayed 1 night in Sep 2020

8/10 Good

John

Liked: Cleanliness, staff & service
Historic, welcoming, some work in progress aspects
The hotel is well located in the city, though the bus station is a little uphill walk away. Staff are welcoming and friendly and the refurbished parts of the hotel are cheerful and comfortable. The age and character of the hotel relating to its days as a coaching Inn are not erased and this should not be overlooked. The refurbishment programme has been halted due to COVID, therefore some elements have been started but not completed, whilst other areas remain to be addressed. I personally like the hotel and have stayed several times over the years, and accept some of the 'to be addressed aspects'. This time, the secondary glazing had been removed form the exterior window; which meant some road noise from the road junction below was inevitable. But the price reflects these 'work in progress' - so please stay and enjoy its history and hospitality.
Stayed 2 nights in Sep 2020

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Heff, London

Liked: Cleanliness
It was better than last time. I would probably stay again as it is convenient.
Stayed 2 nights in Sep 2020

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Photos on this website do not look like the room we stayed in. The room (and corridor) smelt of smoke. The lock on the room did not work and the handle was almost falling off, we had to use the chain instead. The shower and bathroom was old and dated and just not particularly nice or comfortable. It smelt of drains too. The other room doors were constantly slamming all night and as a result, got absolutely minimal sleep. On the plus side, the people on the front desk were welcoming and friendly. We would not recommend staying there again overall if you want a good nights sleep and comfortable stay.
Stayed 1 night in Aug 2020