Ratings based on 506 Verified Reviews

4.1 out of 5
86% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cary, NC

Going to be nice when finished!

Posted Jan 16, 2018
Cons: The street leading to the hotel needs to be repaved.
Location: The boardwalk and lots of restaurants are within walking distance.
The hotel is currently being renovated. Some floors are closed and we had no water overnight during my last night. The room was very nice and comfortable. The view from the balcony was fantastic!
Comment from Hotel Management
Jan 17, 2018 by Courtyard Carolina Beach, Hotel Management
Thank you for the review! We hope you return and see out new look!
3 out of 5
Recommended
for Everyone
by A verified traveler from Central NC

Nice hotel right in the heart of Carolina Beach

Posted Jan 14, 2018
Pros: We like the location and the guest amenities, such as the heated indoor pool.
Cons: We know that in order to keep the motel in top shape, there has to be up-keep. They were replacing the carpet in rooms and work was loud above our roo
Location: Plenty, in the heart of Pleasure Island.
Under renovations and there was loud annoying drilling going on just overhead during the day hours, and no compensation or effort made to make our stay better. It seemed as though we may not have been treated as well as guests that booked directly through the motel .
Comment from Hotel Management
Jan 17, 2018 by Courtyard by Marriott, Hotel Management
Thank you for taking the time to review our hotel. We value all of our guests that stay with us and I apologize that you felt like you were treated differently. We look forward to Welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Hotel under renovations that won't be finished until March 2018... Be ready for some noise until 5pm every evening
Comment from Hotel Management
Jan 9, 2018 by Carolina Beach Courtyard, Hotel Management
Thank you for the review. We hope that you will return soon and experience our new rooms.
1 out of 5
by A verified traveler from virginia

Terrible customer experience and service

Posted Jan 2, 2018
The hotel said they contacted Expedia about not having rooms available on the first. No one called us and both Expedia and the hotel were play the pass game on whose fault this was. I was supposed to be getting and email with a $200 voucher and never even got that! I’m never going to put my family into a situation like this ever again.
Comment from Hotel Management
Jan 9, 2018 by Carolina Beach Courtyard, Hotel Management
We apologize if there was an issue with a reservation. Please contact customer service at Expedia and they will be happy to assist.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beach

Posted Dec 27, 2017
Pros: location
Cons: finish renovations. Tea in room. Be notified ahead of booking that they were under renovation
Renovations were being done and was needed. Only one elevator working. Pool was just completed the day before my arrival so the water was too cold. there was coffee in the room but no tea.
Comment from Hotel Management
Jan 9, 2018 by Courtyard by Marriott Carolina Beach, Hotel Management
Thank you for your feedback. It is very helpful.
3 out of 5
by A verified traveler from Carolina Beach, NC

Probably will be an ok place after the renovations

Posted Dec 26, 2017
Hotel is being renovated and it needs it. The driveway into the hotel had been torn up and was full of muddy potholes. The elevator was lined with cardboard for moving furniture. The room furniture was old and stained. The upside is that all of the rooms face the ocean.
Comment from Hotel Management
Jan 9, 2018 by Courtyard Carolina Beach, Hotel Management
Please be sure to return in March after our renovation. Your going to love our new look.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Dec 17, 2017
Had business to take care of, was close to everything, staff and room very nice, they're currently updating n construction going on but even the workers were pleasant. Will come back during summer months! A+
Comment from Hotel Management
Dec 22, 2017 by Leah Crane, Hotel Management
Thank you so much for your feedback, we greatly appreciate it. We are thrilled to hear that you enjoyed your stay, and look forward to your return this summer. Thank you for choosing Courtyard!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, NC

Great beach view and love having an indoor pool.

Posted Dec 6, 2017
Everyone was very friendly and helpful. Nice clean room and comfortable bed and pillows.
Comment from Hotel Management
Dec 22, 2017 by Leah Crane, Hotel Management
Thank you for your feedback, we greatly appreciate it. We are thrilled that you enjoyed your time with us, and we hope you visit again soon to see our newly renovated property. Thank you for choosing Courtyard!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Friendly stay, convenient location. We will stay here again. The room was comfortable. The only complaint is limited hours for food and drink service. Breakfast was delicious.
Comment from Hotel Management
Dec 22, 2017 by Leah Crane, Hotel Management
Thank you for your feedback, we greatly appreciate it. We are thrilled that you enjoyed the location, rooms, and interactions with our staff. We hope to see you soon for your next visit. Thank you for choosing Courtyard!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Dec 3, 2017
Staff was very friendly, room clean and comfortable. We will stay here again!
Comment from Hotel Management
Dec 22, 2017 by Leah Crane, Hotel Management
Thank you for your feedback, we greatly appreciate it. We are thrilled that you enjoyed the rooms and your interactions with our staff. We hope to see you again soon for your next visit. Thank you for choosing Courtyard!