Ratings based on 2,980 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Good hotel, restaurant/ bar staff could have been better.
Comment from Hotel Management
Sep 22, 2017 by Management, Hotel Management
Dear Guest, Thank you for submitting your review. I want to let you know that your comments and concerns are taken seriously; therefore, proper measure has been taken. We are looking forward to seeing you back in the near future. Best, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

A nice stay in Carpinteria

Posted Sep 17, 2017
The hotel is beautiful and the staff were friendly and efficient. I booked a suite with a large balcony on the third floor. The suite was spacious and the balcony made for great mornings with breakfast in the sun. There's a fitness room, a pool and a jacuzzi. The jacuzzi is a small three person unit outdoors with a privacy fence around it. Great for warming up after surfing. There are lots of good places to grab food nearby and the beaches are a short drive away. It was a great stay in Carpinteria.
Comment from Hotel Management
Sep 17, 2017 by Front Desk supervisor , Hotel Management
Thank you for staying with us, we appreciate your feedback. we are looking forward to serve you again in your next visit to the beautiful town of Carpinteria. Once again thank you and we hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Pros: Location
was a very clean and comfortable room have stayed here before and have enjoyed it ech time very relaxing motel
Comment from Hotel Management
Sep 17, 2017 by Front Desk supervisor , Hotel Management
Thank you for staying with us, we appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great place to stay!

Posted Sep 15, 2017
This must be the best Best Western ever. Close to everything you want to do in Carpinteria, and has a nice restaurant and bar on the third floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Stunning place

Posted Sep 14, 2017
Fantastic experience. Gorgeous hotel located in a beautiful area only minutes walk from the beach. Stunning
Comment from Hotel Management
Sep 19, 2017 by Front Desk supervisor , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from UT

Decent motel for the area...

Posted Sep 7, 2017
Pros: The room was nice and spacious and clean
Cons: Guest services at the front desk & restaurant isn't all that great.
Location: The town didn't seem all that nice. There is a beach there by the ocean but we spent our beach time at some much nicer beaches up the road from there.
The motel was decent for the area we were in. I don't think there was any other options in Carpenteria. The rooms were clean, comfortable and spacious. At check in the girl at the desk was rather snotty and replied with: "I could but since you booked through a third party we can't do that" to just about every request we had. They didn't have a breakfast room because there was a "restaurant" upstairs that we could eat at...The breakfast at the restaurant was precooked then warmed up and way overpriced...Not a good breakfast at all, McDonalds could do better than that! We liked the room, but the services not so much!
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
Dear Guest, Thank you for submitting your review. We greatly appreciate your comments and feedback. We are looking forward to seeing you back soon. Best, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Totally fine

Posted Sep 3, 2017
Fantastic staff in every encounter: several at guest, housecleaning.. Great layout of hotel, lobby, courtyard, restaurant. Room large & well appointed. Mattresses were a bit old & lumpy, and walls were thin so a little noisy. But overall a great experience. I'd gladly stay again.
Comment from Hotel Management
Sep 4, 2017 by Management, Hotel Management
Dear Guest, Thank you for your feedback. We greatly appreciate your kind words. We are looking forward to seeing back soon. Best
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Quiet, close to main shops and restaurants.

Posted Sep 2, 2017
We enjoyed our stay. Quiet hotel with small pool but big enough to entertain our young kids. The beach is close enough but we had to drive. The shops and restaurants are somewhat within walking distance. The staff is very friendly and helpful. The rooms are clean.
Comment from Hotel Management
Sep 4, 2017 by Management, Hotel Management
Dear Guest, Thank you for your feedback. Greatly appreciate your comments. We are looking forward to your next visit. Best
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 29, 2017
Location: Location is great. Beach is close but not in walking distance. Lots of places to eat in Carpinteria.
The hotel was nice, but if room service does not get in by 11:00 you may not get room service.
Comment from Hotel Management
Aug 30, 2017 by Front Desk Supervisor , Hotel Management
Dear guest, Thank you for staying with us, we appreciate your feedback. We are looking forward to serve you again in your next visit to the lovely town of Carpinteria. Once again thank you and we hope to see you back soon.
3 out of 5
by A verified traveler

Posted Aug 24, 2017
Room was never cleaned first day & very late on second day after multiple requests
Comment from Hotel Management
Aug 28, 2017 by Front Desk supervisor , Hotel Management
Dear guest, Thank you for staying with us, we appreciate your feedback, On behalf of our entire team i would like to apologize for the issue that you experience at our property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again thank you and we hope to see you back soon.