Exterior

Reviews of Mercure Gold Coast Resort

4 out of 5
Mercure Gold Coast Resort
64 Palm Meadows Drive, Carrara, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 999 reviews" "
Rating 8 - Good. 332 out of 999 reviews" "
Rating 6 - Okay. 110 out of 999 reviews" "
Rating 4 - Poor. 39 out of 999 reviews" "
Rating 2 - Terrible. 19 out of 999 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Adele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 2, 2024
Dear Adele, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful spot, welcoming staff, great service just perfect. am truly grateful to the staff who went out of their way to make our engagement a success. thanks heaps
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 17, 2024
Dear Matthew, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We will pass on your feedback to the staff members that looked after you. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 Excellent

Stacey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad word to say about this property. Made our stay on the Gold Coast a smooth one! Shout out to the team providing breakfast each morning! It was so nice seeing their smiling faces each morning!
Stayed 7 nights in Jan 2024
Response from Ben - Front Office Manager on Feb 6, 2024
Dear Stacey. Thank you for your review. We appreciate the kind words and hope to welcome you back soon.

10/10 Excellent

Kerrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so tranquil & relaxing. We would highly recommend. Thank you ♥️
Stayed 1 night in Dec 2023
Response from Ben - Front Office Manager on Feb 6, 2024
Dear Kerrie, Thank you for your review.

10/10 Excellent

Jaideep

Stayed 2 nights in Dec 2023
Response from Ben - Front Office Manager on Feb 6, 2024
Dear Jaideep, Thank you for your review.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Guest Services on Feb 17, 2024
Dear Mary, Thank you for taking the time to leave a wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 Excellent

Scott anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good the services and staff was amazing when i booked threw whotif i wish i had the option to have cooking facility but overall it was fantasic i would stay there again
Stayed 6 nights in Dec 2023
Response from Ben - Front Office Manager on Feb 6, 2024
Dear Scott, Thank you for your review.

10/10 Excellent

Mr Bernd

Stayed 1 night in Dec 2023
Response from Ben - Front Office Manager on Feb 6, 2024
Dear Mr. Bernd. Thank you for your review.

6/10 Okay

angela

Stayed 2 nights in Nov 2023
Response from Ben - Front Office Manager on Feb 6, 2024
Dear Angela, Thank you for your review.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 3, 2023
Dear Lillian, Thank you so much for your recent stay with us at Mercure Gold Coast Resort and we appreciate you taking the time to share your experience with us. We are glad to hear you enjoyed your stay with us! We look forward to welcoming you back soon. Kindest Regards, Guest Services

8/10 Good

Dhanashri

Liked: Cleanliness, staff & service
Every staff member was friendly. Room was quiet and clean. GF option in dining was fantastic Only complaint would be that the resort was full with attendees for Paul McCartney concert and a shuttle bus would have made it much better for everybody Other than that we enjoyed our one night stay
Stayed 1 night in Nov 2023

8/10 Good

Sue

Stayed 1 night in Nov 2023
Response from Ben - Front Office Manager on Nov 9, 2023
Dear Sue, Thank you for your review. We appreciate you taking the time to leave us some feedback from your recent stay with us. We hope to welcome you back for a return stay.

8/10 Good

Kerriann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think for the price of the room breakfast shold be included.
Stayed 1 night in Nov 2023

6/10 Okay

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were polite and happy to help
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Dear Mary, Thank you so much for your wonderful review! We are delighted that you enjoyed your stay with us and appreciate your kind words about the food, staff, bed and parking. At Mercure Gold Coast Resort, we strive to provide a comfortable stay for all our guests and are pleased to hear that we have achieved this for you. We look forward to welcoming you back soon. Kindest Regards, Guest Services

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 6, 2023
Thank you for taking the time to leave a wonderful review! We are delighted that you enjoyed your stay with us and appreciate your kind words about the food, staff, bed and parking. At Mercure Gold Coast Resort, we strive to provide a comfortable stay for all our guests and are pleased to hear that we have achieved this for you. We look forward to welcoming you back soon. Kindest Regards, Guest Services

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 23, 2023
Dear Michelle, Thank you for taking the time to provide positive feedback regarding your stay at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Kindest Regards, Guest Service

4/10 Poor

Edwina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ben - Front Office Manager on Oct 29, 2023
Dear Edwina, Thank you for your review. We hope to welcome you back for a future stay.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful location
We attended a conference in Carrera so this was the perfect location, room a bit dated but very comfortable and great King bed. Awesome pool as well but it closes at 10pm which was way too late due to the noise of unruly kids at that hour!! Restaurant was average dinner wise but couldn’t fault the cocktails :) Will def stay here again.
Stayed 4 nights in Oct 2023
Response from Ben - Front Office Manager on Oct 29, 2023
Dear Tracey, Thank you for your review! We appreciate the kind words and look forward to welcoming you back for a future stay.

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average in todays standards
Stayed 2 nights in Oct 2023
Response from Ben - Front Office Manager on Oct 29, 2023
Dear John, Thank you for your review. We appreciate your comments and look to better serve you in the future.

8/10 Good

Kenneth William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room that was clean with lovely view. Some minor issues impacting overall score included fan didn't work in bathroom, not all bathroom products were available for use (body wash empty)and tea/coffee supplies weren't resupplied despite staying 2 nights. Small things but influenced impressions
Stayed 2 nights in Oct 2023
Response from Ben - Front Office Manager on Oct 29, 2023
Dear Kenneth, Thank you for your review. We appreciate your feedback and hope to welcome you back for a future stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fabulous stay I didn’t want to leave. The staff being at the restaurant the cleaning crew the gardener the pool staff all made me feel so welcome. I will always stay at this resort it has everything.Thank you for such a wonderful stay. Mary
Stayed 6 nights in Sep 2023
Response from Guest Services on Oct 6, 2023
Dear Mary, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 13, 2023
Dear Andrew, Thank you for taking the time to leave a review regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Kindest Regards, Guest Services

10/10 Excellent

Nikolaus

Stayed 1 night in Sep 2023
Response from Guest Services on Sep 17, 2023
Dear Nikolaus, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 Good

Sharee

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Comfortable and pool is heated , staff very friendly, meals were delicious and not overpriced. However as a smoker I found that the only area you could have a cigarette is via the front entrance to reception which is a bit off putting for guests who don’t smoke and those who do, would certainly consider having another area for the comfort of all your guests. Not to mention safety at night having to walk up there.
Stayed 2 nights in Sep 2023
Response from Ben - Front Office Manager on Oct 29, 2023
Dear Sharee, Thank you for your review. We appreciate the kind words and hope to welcome you back for a future stay.

10/10 Excellent

Leah

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 10, 2023
Dear Leah, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facilities and staff, great price. My only issue is there is nothing around and it's a $50 cab ride to the beach.
Stayed 3 nights in Aug 2023
Response from Ben - Front Office Manager on Oct 29, 2023
Dear Robert, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay. We hope to welcome you back to the resort soon.

6/10 Okay

Anita

Stayed 1 night in Aug 2023
Response from Guest Services on Oct 6, 2023
Dear Anita, Thank you for your taking the time to leave a review regarding the beautiful room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

10/10 Excellent

Paul, Silver Spring

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff bit outdated bathroom
Stayed 1 night in Aug 2023

10/10 Excellent

Lyall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Guest Services on Sep 10, 2023
Dear Lyall, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great relaxing place wth great views of the golf range., Supportive staff and Great lovely Sumptuous dinner .Only concern was the fridge which worked as a freezer and as a result liquid medications frozen ; even milk we had.
Stayed 2 nights in Aug 2023

8/10 Good

Colette

Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 19, 2023
Dear Colette, Thank you so much for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed your time with us. We are especially pleased to hear that you had a positive experience with staff member. We are always looking for ways to enhance our guests' experience, and feedback like yours is invaluable in helping us achieve that goal. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Kind Regards Guest Services

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very classy
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 28, 2023
Dear JamesWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 28, 2023
Dear JaneWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

10/10 Excellent

AARON

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The booking in lady was great.
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 28, 2023
Dear AaronWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

8/10 Good

Barbara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was good. Apart from noisy people at midnight. But that’s not in your control
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 28, 2023
Dear BarbaraWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

6/10 Okay

Joy

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Pretty average - not 4 star quality
We were a little disappointed with the 4-star hotel. The entire place it is looking tired. The room was basic and needs a revamp. No bottled water in the room, we had to ask for it. The basin in bathroom had an unpleasant odour, which they corrected the next day with Jonola. We had a few bags but no one to help take them to the room due to lack of staff to help. The bar and restaurant area was stark and boring. They had trouble with their eftpos machine so our visitors couldn’t pay for their drinks. These little hiccups resulted in leaving a day early. Credit to the hotel the did reimburse us the drinks tab upon leaving.
Stayed 3 nights in Jul 2023

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Stayed for a few days as a family holiday in the Gold Coast. High standards throughout as to be expected from a Mercure hotel. Heated pool, hot tub particularly on colder evenings was a real treat. Superb facilities throughout with spacious twin room facilities which consisted of 2 double beds. Highly recommend.
Stayed 3 nights in Jul 2023
Response from Guest Services on Jul 28, 2023
Dear OliverWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

10/10 Excellent

Francis

Stayed 1 night in Jul 2023
Response from Guest Services on Aug 19, 2023
Dear Francis, Thank you so much for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed your time with us. We are especially pleased to hear that you had a positive experience with staff member. We are always looking for ways to enhance our guests' experience, and feedback like yours is invaluable in helping us achieve that goal. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Kind Regards Guest Services

6/10 Okay

Kelvin

Stayed 1 night in Jul 2023

8/10 Good

Alexandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in close driving proximity to Broadbeach. Not the most modern but was nice and quiet and comfortable for a 4 night stay on the Gold Coast!
Stayed 4 nights in Jul 2023
Response from Monika on Jul 13, 2023
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service.We are glad to hear that you found our location to be convenient, and that you enjoyed the amenities we offer. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,

6/10 Okay

Hamed

Liked: Staff & service
It is good place to stay, but the room was not clean as I expected and there was black moulds on the shower and Air-condition filter was dusty. Can provide pictures if need it. Restaurant and bar personnel are friendly and welcoming! Food was delicious! Hope this helps to improve.
Stayed 1 night in Jul 2023
Response from Monika on Jul 13, 2023
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service.We surely will take your suggestions into consideration as we continue to improve our services. Our goal is to provide our guests with the best possible experience, and feedback like yours helps us achieve that goal. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service
It’s a quieter location and not far from all areas in the Gold Coast of interest but you do need a car which we knew when booking. An indoor pool would have been nice and an adult only spa at a hotter temperature, didn’t take kindly to the one and only time I had a spa and little kids were splashing and jumping in it with no sight of a parent. Food options are limited but enjoyed the buffet breakfast each morning. Overall, rooms could use an update and made more homely. There’s no decor plus streaming channels would have been good. Enjoyed our stay thank you
Stayed 7 nights in Jun 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from YS on Jun 22, 2023
Thank you for the great review!We look forward to welcoming you back to the resort.The Mercure Team

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Jun 2023
Response from YS on Jun 22, 2023
Thank you for the great review!We look forward to welcoming you back to the resort.The Mercure Team

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from YS on Jun 22, 2023
Thank you for the great review!We look forward to welcoming you back to the resort.The Mercure Team

2/10 Terrible

Kristina

Disliked: Staff & service
Terrible and room temperature did not work and over charged
Stayed 3 nights in Jun 2023
Response from YS on Jun 22, 2023
Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Terrible

Kristina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Rosina

Liked: Cleanliness
No one showed me where to go for breakfast it was noisey when golf carts and players were going past.
Stayed 6 nights in May 2023
Response from Assistant Manager - Front Office on Jun 4, 2023
Dear Rosina Thank you for choosing to stay with us at Mercure gold Coast Resort. We very much appreciate you taking the time to review your feedback regarding your stay experience. It is our apologies that you could not find the restaurant for breakfast next to the reception. We will follow up with our team to make sure these information should be informed of to guests at check-in stage. Thank you for sharing your experience with us. We do hope we will welcome you back to the resort in the future. Thank you. Regards

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 6 nights in May 2023
Response from Guest Services on May 31, 2023
Dear Theresa, Thank you for taking the time to leave a review regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services

2/10 Terrible

Paul

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No Pay TV Wifi provided Able to receive emails but was unable to send went to outbox Shower over bath no handrail safety hazard No hair dryer
Stayed 1 night in May 2023
Response from Ben - Guest Services on May 15, 2023
Dear Paul, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay with us at Mercure Gold Coast. We have taken note of your feedback and look to improve our services and offerings based on your comments. We hope to welcome you back to the hotel soon.