Exterior

Reviews of Holiday Inn Express & Suites Carrollton, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 195 reviews" "
Rating 8 - Good. 68 out of 195 reviews" "
Rating 6 - Okay. 16 out of 195 reviews" "
Rating 4 - Poor. 8 out of 195 reviews" "
Rating 2 - Terrible. 5 out of 195 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The facility was clean and pretty modern. We stayed for 4 nights and every day someone cleaned up our room, made the beds, and gave us new towels. That staff were all very friendly and the breakfast was very good. We would definitely stay here again.

10/10 Excellent

Steve

Stayed 1 night in Sep 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and the night lady was friendly with us
Stayed 1 night in Sep 2023

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff; clean room and common areas; breakfast hot and tasty!
Stayed 1 night in Jul 2023

10/10 Excellent

Sandra

Stayed 1 night in Jun 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
none
Stayed 1 night in May 2023

10/10 Excellent

david, Boston

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Very clean, great breakfast… front desk staff very friendly and helpful!! Will definitely stay again!

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The ladies were awesome. They were so accommodating with our two young kids. We really enjoyed our stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the overall look of the room. We were disappointed that wr were unable to get the handicap accessible room we had requested. The room was modern otherwise and very comfortable.
Stayed 1 night in Oct 2022

8/10 Good

Kera

Stayed 2 nights in Sep 2022

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great stay!
Stayed 1 night in Sep 2022

10/10 Excellent

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Really nice place and great breakfast
Stayed 3 nights in Sep 2022

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good Stay
Our stay was about as expected. The rooms were older but clean and the front office staff was very welcoming and helpful. The beds were comfortable. The pool was great - good size and temperature. It was perfect for our needs - a quick two night stay close enough to Cincinnati without having to stay in the city.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jessica, Wilmington

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and nice area. The staff was friendly and the stay was overall pleasant.
Stayed 1 night in Aug 2022

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

joan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We were there recently for a reunion, we had not used Holliday in. For sometime because of older experience , this one was recommended and reviewed said recently updated , it was true and also provided washer and dryer and was convenient for our family!
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Staff & service
From the moment we arrived, our stay was a mess. We spent the entire two days trying to fix their mix-up.
Stayed 2 nights in Jul 2022
Response from jb on Aug 2, 2022
We would like to apologize for the issues you had during your stay. Please contact us at hotel so we can take care of any issues. If this is a billing issue, Expedia will handle any issues due to they are the ones for billing when you book through them. We will do whatever we can though t help and make your next experience better.

10/10 Excellent

Lenita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay.
Stayed 1 night in May 2022

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh rooms fast friendly stafff!
Stayed 1 night in May 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. Large, clean rooms. Really decent hot breakfast in the morning and fitness room is pretty sizable as well.
Stayed 2 nights in May 2022

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quite, staff was friendly, the hotel is very clean.
Stayed 2 nights in May 2022

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very updated nice suite, enjoyed area and hotel very much.
Stayed 1 night in Apr 2022

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service
Very smokey smelling lobby.
Stayed 3 nights in Feb 2022
Response from JB on Mar 8, 2022
We would like to apologize that you had that experience. We are a non smoking hotel so not sure as to why the lobby smelled of smoke. We have been under construction, so maybe it was due to that. Hopefully you will give us another chance and come back to stay again.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2022
Response from JB on Mar 8, 2022
Thank you for your feedback! We try to make everyone"s experience one they will come back for.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice renovated room. Very clean. Loved the electric room darkening shades.
Stayed 1 night in Aug 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the comfort of the room, the bed and linens lovely! Staff was very friendly and helpful. My only complaint was the strong smell of marijuana in the hallways. This is not unique to this hotel and it has become a bad trend. If the hotel is smoke free it should INCLUDE smoking pot. It is ridiculous that I should have to smell it wherever I go in the hotel. It’s WORSE than cigarette smoke in lots of ways. Makes me sick to my stomach and smells like a skunk has sprayed the hallways. Its a shame that guests who do NOT smoke marijuana are subjected to being bombarded by it. It has gotten to the point where I will start to spend my dollars at AIR BNB etc if this continues in hotels.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It looked nice from outside and are updating rooms. Not the best area. Had a cob web by lamp, no shampoo, killed 3 bugs in bathroom and someone trying to use a room key to get into our room at 2am.
Stayed 1 night in Aug 2021
Response from jb on Aug 9, 2021
Thank you for your feedback! I would like to apologize for the issues you had at our hotel. Though we know little mix ups can happen we try not to have any. Please know these issues are being address and we hope that you can give us another try the next time you are in area.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and effient.
Stayed 2 nights in Jul 2021

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Very nice hotel! Quiet! Clean! Great breakfast!
Stayed 1 night in Jul 2021

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest.
It was very nice. Clean room. Very quiet and very comfortable beds! Nice morning breakfast variety. Food was plentiful and food was warm when it should be and cold things were cold. Would definitely stay here again.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Bradley Hamilton, AGM on Jun 14, 2021
Thank you. Hope you return to see us.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk help was amazing and helpful. The cookies were soft, fresh, and delicious. The room was very clean and comfortable. The only thing that would make it any better would be adding a Pepsi machine and opening up the breakfast area for regular dinning again.
Stayed 1 night in May 2021
Response from Bradley Hamilton, AGM on Jun 5, 2021
Dear Stephen, I agree. Open up the bar already and Pepsi over Coke... We are taking both good suggestions under advisement.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant safe stay.
Very fortunate to get a newly renovated room. Room was clean and comfortable. Staff was pleasant. I felt safe. I would stay again. Convenient location to I71.
Stayed 2 nights in May 2021
Response from Bradley Hamilton, AGM on Jun 5, 2021
Thank you very much Anonymous for those kind words. Our hope is to provide that clean comfortable, save, and convenient room to our guests. We want to make your stay as easy, and as pleasant as possible. Till the next time we meet...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Bradley Hamilton, AGM on Jun 14, 2021
Thank you for your stay. Come back anytime. We'll be here.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from Hi-way! Very courteous polite and helpful!
Stayed 2 nights in May 2021
Response from Bradley Hamilton, AGM on May 30, 2021
Thank you so very much for your stay and your kind words. We will be happy to assist in the future if you are by this way again.

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Bradley Hamilton, AGM on May 30, 2021
Dear Robin, Thank you so very much. We hope you will come by and see us again any time.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Bradley Hamilton, AGM on May 27, 2021
David I want to thank you for your stay and your wonderful review. We here at the hotel hope you return and have a wonderful holiday weekend.

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Bradley Hamilton, AGM on May 25, 2021
Thank you so very much for your review. We do hope when you are this way again you'll come back and stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking due to Renovations... but we made it work
Stayed 2 nights in May 2021
Response from Bradley Hamilton, AGM on May 17, 2021
Thank you so very much. We have been busy with renovations and 2 special event weekends. Soon we will be completed and our parking will be more available. Thank you for your stay Sincerely, Bradley Hamilton Holiday Inn Express, Carrollton, KY

8/10 Good

Kimberly

Stayed 1 night in May 2021
Response from Bradley Hamilton, AGM on May 25, 2021
Dear Kimberly, Thank you very much for your stay. We hope you enjoyed everything and will come stay again when you are in our area.