Property amenity

Reviews of Americas Best Value Inn Carson City

2 out of 5
Americas Best Value Inn Carson City
2731 S Carson St, Carson City, NV

Reviews

6.0
Rating 10 - Excellent. 94 out of 663 reviews" "
Rating 8 - Good. 173 out of 663 reviews" "
Rating 6 - Okay. 155 out of 663 reviews" "
Rating 4 - Poor. 115 out of 663 reviews" "
Rating 2 - Terrible. 126 out of 663 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Clifford, Bakersfield

Stayed 3 nights in Mar 2024
Response from Harry on Mar 27, 2024
We do apologize for any inconvenience.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 1 night in Mar 2024
Response from Harry on Mar 10, 2024
Thank you for staying with us.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harry on Mar 7, 2024
We do apologize for any inconvenience. Thank you for staying with us.

6/10 Okay

Oluwakemisola

Liked: Staff & service
The smell of cigarettes in the room was overwhelming. There was also a poop-like stain in the toilet bowl. Everything else was good.
Stayed 1 night in Feb 2024
Response from Harry on Feb 12, 2024
We do apologize for any inconvenience.

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice.
Stayed 1 night in Feb 2024
Response from Ravi on Feb 8, 2024
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Diana

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Harry on Feb 6, 2024
We do apologize for any inconvenience. Thank you for staying with us.

2/10 Terrible

Linda

Traveled with family
Disliked: Property conditions & facilities
This property was awful. Cigarettes 🚬 everywhere. Smelly Smokey room and people doing drugs in the parking lot. Trash and clutter in the hallways. We didn’t know how to get our money back or we would have !!!!! Beyond discusting
Stayed 1 night in Jan 2024
Response from Harry on Jan 11, 2024
We do apologize for any inconvenience.

8/10 Good

NIKMAL

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room had smell, use some hygiene while cleaning.
Stayed 2 nights in Dec 2023
Response from Harry on Jan 31, 2024
We do apologize for any inconvenience.

10/10 Excellent

Abdul Wahid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean
Stayed 2 nights in Dec 2023
Response from Harry on Jan 7, 2024
Thank you for Staying with us..

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on Dec 17, 2023
Thank you for staying with us.

10/10 Excellent

Edgar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for my work options
Stayed 1 night in Nov 2023
Response from Harry on Nov 28, 2023
Thank you for staying with us. We appreciate your great review.

6/10 Okay

Carla

Traveled with family
Liked: Cleanliness
Rather disappointed. This place was really run down compared to other Inns of America that I have stayed in.
Stayed 1 night in Nov 2023
Response from Harry on Nov 28, 2023
We do apologize for any inconvenience.

6/10 Okay

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a note, 'Continental Breakfast' was a box of prepackaged pastries and a pump-jug of coffee. Not bad, but I was expecting a little more. Room was clean and staff was accommodating.
Stayed 1 night in Nov 2023
Response from Harry on Nov 20, 2023
We do apologize for any inconvenience. Thank you for your feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2023
Response from Harry on Nov 15, 2023
Thank you for staying with us. We appreciate for great review.

8/10 Good

Ramon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Harry on Nov 6, 2023
We do Apologize for any inconvenience. Thank you for staying with us.

8/10 Good

Patrick, Reno

Stayed 1 night in Oct 2023
Response from Harry on Nov 17, 2023
Thank you for staying with us. We do appreciate for your great review.

8/10 Good

Andrea

Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The smell of the room and the homeless people in the parking lot
Stayed 1 night in Oct 2023
Response from Harry on Oct 22, 2023
We do apologize for any inconvenience.

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there on a Friday night but was woken up very early Saturday morning due to ppl partying in the parking lot and there was not staff in the office but maintained guy had to go out there several times and then finally called the police but they didn’t show up till 5 am and I had to be up bye 7am got very little sleep. The second night choose not to stay there stay somewhere else due to the night before and had to put out more money for another room did not get my mi way back for Saturday but did get my deposit back. Overall the room was great and it was clean not sure if I would stay there again. Staff was great but should have got my money back for Saturday.
Stayed 2 nights in Oct 2023
Response from Harry on Oct 17, 2023
We do apologize for any inconvenience. Thank you for your feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted by the bugs we saw!
The smell was a distinct mildew hidden by cleaning chemicals. The bed and sheets were filthy stains of blood. We figured out on our last day what those streaks of blood were…they were BUGS!!!! I literally squashed a flat looking bug in out bed sheet when we woke up. This had me running out of that hotel at 7am. I was disgusted and wonder if they even cleaned their sheets at each guest stay. 😢
Stayed 2 nights in Oct 2023
Response from Harry on Oct 27, 2023
We do apologize for any inconvenience.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Harry on Oct 11, 2023
We do apologize for any inconvenience.

6/10 Okay

George

Traveled with family
not good
Stayed 2 nights in Oct 2023
Response from Harry on Oct 9, 2023
We do apologize for any inconvenience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
dog friendly
Stayed 1 night in Oct 2023
Response from Harry on Oct 7, 2023
Thank you for staying with us.

4/10 Poor

Aurora

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Everything was very dirty, the carpet, the mirrors, the bathroom, the windows didn't close properly and the door, I don't recommend it for the family!
Stayed 1 night in Sep 2023
Response from Harry on Sep 25, 2023
We do apologize for any inconvenience.

10/10 Excellent

Denesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Took a mini get away with spouse and furry kids. It was a great get away, considering our alternator went out on our truck and was in the shop all day. Was bummed there was no contiental breakfast as mention on their sign. Other than that everything from customer service and clean room it was worth the stay.
Stayed 2 nights in Sep 2023
Response from Harry on Sep 23, 2023
We do apologize for any inconvenience. Thank you for staying with us.

8/10 Good

Ted

Traveled with family
The room itself was very orderly and clean. The outside of the hotel needs a little work regarding cleanliness. The carpet on the stairs, for example, was quite dirty.
Stayed 2 nights in Sep 2023
Response from Harry on Sep 23, 2023
We do apologize for any inconvenience.

2/10 Terrible

Ta Jen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Harry on Sep 18, 2023
We do apologize for any inconvenience.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
I will never stay there again.
Stayed 1 night in Sep 2023
Response from Harry on Sep 17, 2023
We do apologize for any inconvenience.

2/10 Terrible

Rita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 4 nights in Sep 2023
Response from Harry on Sep 15, 2023
We do apologize for any inconvenience.

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2023
Response from Harry on Sep 30, 2023
Thank you for standing with us.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visit and was pleasantly surprised on how good the whole experience went.
Stayed 2 nights in Sep 2023
Response from Harry on Sep 9, 2023
Thank you for staying with us.

6/10 Okay

Noelia

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Harry on Sep 9, 2023
We do apologize for any inconvenience. Thank you for staying with us.

2/10 Terrible

Marcy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy when I asked when the cleaning staff would be cleaning the front desk stated they don't clean every day. There was a dirty hand towel hanging in the shower when we got there. There was smeared poop on the wall the carpet was dirty. I guess you get what you pay for.
Stayed 2 nights in Sep 2023
Response from Harry on Sep 5, 2023
We do apologize for any inconvenience.

4/10 Poor

STEVEN

Stayed 2 nights in Sep 2023
Response from Harry on Sep 26, 2023
We do apologize for any inconvenience..

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
We requested a first floor room. They checked and said one was ready as they had cleaned the carpeting. Toilet was dirty and overall condition of the room was very run down. No breakfast.
Stayed 1 night in Sep 2023
Response from Harry on Sep 4, 2023
We do apologize for any inconvenience.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like, good area
Stayed 1 night in Sep 2023
Response from Harry on Sep 3, 2023
Thank you for staying with us.

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very dirty . Looked like people live there. They did not got have our room. Had to find another hotel (thank goodness) at last minute and that was not to easy. DONT STAY!
Stayed 2 nights in Aug 2023
Response from Harry on Aug 28, 2023
We do apologize for any inconvenience.

8/10 Good

jairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good price
Stayed 1 night in Aug 2023
Response from Harry on Aug 27, 2023
Thank you for staying with us.

2/10 Terrible

claudio, rio rancho

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty And it had a very bad smell
Stayed 1 night in Aug 2023
Response from Harry on Aug 21, 2023
We do apologize for any inconvenience.

2/10 Terrible

ginel

Disliked: Amenities, property conditions & facilities
Sorry, but this place is a real dump!! I could tell this even before I got to my room. Property is dirty with trash and cigarette butts. Lots of people just hanging out outside their rooms. These are people that live there, and there were alot of them. Bunch of kids running around all over the parking lot. My room was stinky, not cleaned well, curtains were dirty and holy, and the floor was so gross, I wouldnt step on it barefoot. Outlet on bathroom sink was burned out, so couldnt use the coffee pot (as that was the ONLY outlet). Couldnt wait to get out of there the next morning.
Stayed 1 night in Aug 2023
Response from Harry on Aug 13, 2023
We do apologize for any inconvenience.

6/10 Okay

Dawnitta

Traveled with family
Not a fan
I reserved a room with 2 queen beds. I was put in a room with one King. I had to share it with my adult son. There was a wad of hair in the shower wall and a dirty towel hanging in the back of the bathroom door. It took almost half an hour to check in. I want even acknowledged for the first 25 minutes
Stayed 1 night in Aug 2023
Response from Harry on Aug 13, 2023
We do apologize for any inconvenience.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This company has clearly gone the extra mile to improve their property, recentl-tv system, and minimum bed size as King in their rooms.
Response from Harry on Aug 6, 2023
Thank you for staying with us.

2/10 Terrible

Shrey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst property! These guys are cheating so be careful. They mention breakfast in their website, Expedia, everywhere but when asked they denied breakfast and said only available on weekends.
Stayed 1 night in Aug 2023
Response from Harry on Aug 4, 2023
We do apologize for any inconvenience.

4/10 Poor

yuliana

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Harry on Aug 1, 2023
We do apologize for any inconvenience.

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Sheets weren’t changed. Something that looks like blood on one wall. Cleanliness biggest issue. Not enough towels or pillows. Had to go to office to get them
Stayed 1 night in Jul 2023
Response from Harry on Jul 27, 2023
We do apologize for any inconvenience.

2/10 Terrible

silvia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not even check in. They did not have the free breakfast, as stated online. The office smelled like smoke. The rooms looked bad. I decided not to stay and lost that money.
Stayed 1 night in Jul 2023
Response from Harry on Jul 25, 2023
We do apologize for any inconvenience.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
A reasonable inexpensive room with beds predictably and marginally comfortable. Two lamp switches over the bed were broken and the shower handle needed to be turned to the right to get hot. It was otherwise clean with ample room for our bags. The pool was nice as was the gazebo. No breakfast offered on weekdays.
Stayed 1 night in Jul 2023
Response from Harry on Jul 25, 2023
We do apologize for any inconvenience.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
The Bare Essentials
Best Value Inn was over priced for what it provided. I will give it credit for clean sheets and a hot shower. Lamps in the room did not work, the rugs and drapes were worn. Also, there were not enough plugs, one under the desk and another in the bath, it was hard to find outlets to charge phones.
Stayed 1 night in Jul 2023
Response from Harry on Jul 18, 2023
We do apologize for any inconvenience.

8/10 Good

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and staff really nice but what they can better is changing the shower curtains every time we would take a shower all the water would go through the curtain. And i reserve a room non smoking and it smelled like cigarette no matter of i turn on the ace. Other wise everything was good l.
Stayed 2 nights in Jul 2023
Response from Harry on Jul 18, 2023
We do apologize for any inconvenience.

4/10 Poor

Francis

Liked: Staff & service
Disliked: Property conditions & facilities
Old property in deteriorating condition. Most people would describe the property as a "fleabag" motel.
Stayed 2 nights in Jul 2023
Response from Harry on Jul 16, 2023
We do apologize for any inconvenience.

2/10 Terrible

simon

Traveled with family
Disliked: Cleanliness, staff & service
I got charged full rate had to pay 65 dollars more for each room will never use this place again
Stayed 1 night in Jul 2023
Response from Harry on Jul 15, 2023
We do apologize for any inconvenience.