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Reviews of Carson City Plaza Hotel and Event Center

2 out of 5
Carson City Plaza Hotel and Event Center
801 S Carson St, Carson City, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kirk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was of some concern is that for those of us who are passed 65, the comodes were a bit low, thus challenging us when we had to sit and stand...
Stayed 1 night in Mar 2024
Response from JD on Mar 19, 2024
Thank you for the feedback! We look forward to having you stay with us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JD on Mar 12, 2024
Thank you for the feedback. We are glad you enjoyed your stay!

10/10 Excellent

Sipora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JD on Mar 12, 2024
Thank you for the feedback. We are glad you enjoyed your stay!

10/10 Excellent

ANTHONY

You guys are awesome
Stayed 1 night in Feb 2024
Response from Kaylie A. on Feb 24, 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Sadullah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The room was quite clean. We heard noise from other rooms, though. Noise isolation is not the best.
Stayed 2 nights in Feb 2024
Response from JD on Feb 20, 2024
Thank you for the feedback. We are glad you enjoyed your stay.

6/10 Okay

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jd on Feb 20, 2024
Thank you for the feedback. We are glad you enjoyed your stay.

10/10 Excellent

Iryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty cleaned hotel, non smoking room.
Stayed 1 night in Feb 2024
Response from Kaylie on Feb 19, 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

8/10 Good

Madhan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Worth for the price
Stayed 1 night in Jan 2024
Response from JD on Jan 16, 2024
Thank you for your feedback! We are glad you enjoyed your stay! We hope you stay with us again soon!

10/10 Excellent

Prasanna Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay. There is complementary breakfast available. Overall it was good.
Stayed 1 night in Jan 2024
Response from JD on Jan 16, 2024
Thank you for your feedback! We are glad you enjoyed your stay! We hope you stay with us again soon!

10/10 Excellent

Sharolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Weirdly short counters in the bathroom though
Stayed 1 night in Jan 2024
Response from JD on Jan 16, 2024
Thank you for your feedback! We are glad you enjoyed your stay! We hope you stay with us again soon!

8/10 Good

Scott

Stayed 2 nights in Jan 2024
Response from JD on Feb 5, 2024
Thank you for the feedback! We are glad you enjoyed your stay with us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was good for a nights stay. Nothing was particularly bad, just a bit run down and the manual heating unit in the room didn't keep a consistent temperature (too hot). Breakfast was weak. Just a toaster for toast and waffles, and no orange juice... just apple juice. Cool BBQ restaurant withing walking distance.
Stayed 1 night in Jan 2024
Response from JD on Jan 9, 2024
Thank your for the feedback. We are glad you enjoyed your stay with us!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little small town home feeling without the casino vibe.
Stayed 1 night in Dec 2023
Response from JD on Jan 9, 2024
Thank your for the feedback. We are glad you enjoyed your stay with us!

8/10 Good

Frank

Stayed 2 nights in Dec 2023
Response from JD on Jan 16, 2024
Thank you for your feedback! We are glad you enjoyed your stay! We hope you stay with us again soon!

6/10 Okay

Michael

Stayed 3 nights in Oct 2023
Response from JD on Dec 19, 2023
Thank you for the feedback. We hope you enjoyed your stay!

10/10 Excellent

Wai Chon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JD on Dec 5, 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excellent

oleg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023
Response from JD on Dec 5, 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excellent

Jerri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff here were so wonderful!!!!! The Manager Launa was amazing. Very sweet and very helpful😊😊😊
Stayed 2 nights in Nov 2023
Response from JD on Dec 1, 2023
Thank you for your feedback! We are glad you enjoyed your stay and glad you enjoyed our wonderful staff! We hope you stay with us again soon!

2/10 Terrible

Maria de la luz Sanchez

Stayed 2 nights in Nov 2023
Response from JD on Dec 19, 2023
Thank you for the feedback. We will use the feedback to better improve.

4/10 Poor

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from JD on Nov 21, 2023
Thank you for your feedback. We are always improving and hope you stay with us again soon.

10/10 Excellent

Nikolay

Stayed 1 night in Nov 2023
Response from JD on Nov 14, 2023
Thank you for your Feedback! We are happy you enjoyed your stay with us and we hope you stay with us again soon!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JD on Nov 7, 2023
Thank you for your feedback! We are happy you enjoyed your stay in our home away from home! We hope to have you stay with us again soon!

6/10 Okay

Mark

Lots of noise in the hallways at night
Stayed 2 nights in Oct 2023
Response from JD on Nov 3, 2023
Thank you for your feedback. We will pass along the feedback to the appropriate departments. Thank you for staying with us.

8/10 Good

Nancy M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled very strong of bleach and the tv wasnt working correctly. They gave us another room immediately after I calked the front desk. I made my reservation in July for October. I aske for a first floor room at that time. They couldn't accommodate me with that when I arrived. I think 2 months in advance should have been enough time. The clerk didn't care to hear me about it and just kept saying well the elevator is right there.
Stayed 2 nights in Oct 2023
Response from JD on Oct 31, 2023
Thank you for the feedback. We apologize for the inconvenience. We were experiencing a high demand of check ins and reservations that day due to it being a holiday weekend. We will use the information you have provided to better our services. We hope you stay with us again sometime soon.

8/10 Good

Raymond, Hughson

Traveled with family
Liked: Cleanliness, staff & service
Old hotel but still worth checking it out. Our heater did not work. Maintenance came and couldn't fix it and brought us a space heater. When hotel staff at desk found out they switched us to a new room! The biggest complaint I have is that the continental breakfast does not have decaf coffee. There has to be other people besides myself that drinks decaf. The girl working the breakfast was not helpful. I saw they had a Keruig in the back room and asked if I brought her a pod could she make me a cup of decaf. She said No, she couldn't make exceptions rudely.
Stayed 2 nights in Oct 2023
Response from JD on Oct 31, 2023
Thank you for your feedback. We will use this information provided to better our services. We hope you stay with us again sometime soon.

6/10 Okay

Ryne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mediocre
Definitely an older place in need of some updates. Beds were hard and uncomfortable & the walls were very thin so you could here next door.
Peeling linoleum in the bathroom
Bathroom sink
Stayed 1 night in Oct 2023
Response from JD on Oct 31, 2023
Thank you for your feedback. We will take into account the feedback you have provided us to better our location. We hope to see you again sometime soon in our home away from home.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JD on Oct 31, 2023
Thank you for your feedback! We are glad you enjoyed your stay with us. We hope to see you again sometime soon in our home away from home!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but great location. Close to everything.
Stayed 2 nights in Oct 2023
Response from JD on Oct 31, 2023
Thank you for your feedback! We are glad you enjoyed your stay with us. We hope to see you again sometime soon in our home away from home!

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JD on Oct 24, 2023
Thank you for your feedback! We are happy you enjoyed your stay with us! We hope to have you with us again soon!

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JD on Oct 20, 2023
Thank you for your feedback! We are glad you enjoyed your stay! We look forward to seeing you next time here at The Plaza Hotel!

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room clean and quiet.
Stayed 1 night in Oct 2023
Response from JD on Oct 20, 2023
Thank you for your feedback! We are glad you enjoyed your stay! We look forward to seeing you next time here at The Plaza Hotel!

6/10 Okay

Alexander

A very basic hotel, but ok overall - stay only if you need to stay here for one night
Stayed 1 night in Sep 2023
Response from JD on Oct 19, 2023
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Lyubov

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuff were very friendly and helpful Very clean The breakfast very good healthy
Stayed 6 nights in Oct 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you enjoyed your stay and we look forward to seeing you again!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you enjoyed your stay and look forward to seeing you again!

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is older property although was clean. Many furnishings outdated, including mattress which was not very comfortable. Also is motel style with exterior doors and multiple buildings. Didn’t eat breakfast there. Setup was old but appeared to do the best they could with what they have to work with.
Stayed 1 night in Sep 2023
Response from jj on Oct 10, 2023
We appreciate your feedback.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Watch out for bed bugs. Also (much lesser) the breakfast is minuscule and staff is not helpful.
Stayed 1 night in Sep 2023
Response from JD on Oct 17, 2023
We apologize for your experience and will take notes to better provide an exceptional experience next time. We hope you stay with us again soon.

8/10 Good

Richard, Dayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a little old and tired, and it looks like there are quite a few long term tenants, but the room and common areas were clean, in good condition, and well cared for. Staff was pleasant and helpful. I liked the little "plaza" at the main entrance that includes multiple seating options - a pleasant plate to relax. Breakfast was continental and included, and ok, but depends on what you like. There were pre-made waffles, English muffins, regular muffins, cold cereal, hardboiled eggs, little cartons of yogurt, coffee, and juice, but very few healthy options: basic wheat bread for toast and little packets of oatmeal. There were a few varieties of black and green tea, hot chocolate, but no decaf, and no bran muffins or even partially whole grain cold cereal, and no fresh fruit. Fresh fruit, some whole grains other than the oatmeal, and decaf would nelp a lot.
Stayed 6 nights in Oct 2023
Response from jj on Oct 10, 2023
Thanks for the feedback, we appreciate our guest reviews as it allows us the opportunity to take it into consideration .

2/10 Terrible

Bryan

Disliked: Property conditions & facilities, room comfort
Garbage beds
We got a room with 2 queen beds. One of the beds was broke or wore out. I felt like I was rolling towards the nightstand all night. The breakfast was basically a toast bar and gross. This place sucks!
Stayed 1 night in Sep 2023
Response from jj on Oct 10, 2023
So sorry to hear that you did not enjoy your stay. We aim to do better and your feedback gives us the opportunity to improve.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
It was just OK
Stayed 1 night in Sep 2023
Response from jj on Oct 10, 2023
Thank You!

6/10 Okay

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The TV remote didn't work. Parking area was great, even with a trailer. Walking distance to a restaurant was easy
Stayed 1 night in Sep 2023
Response from jj on Oct 10, 2023
Thanks for your review.

4/10 Poor

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good staff was good had bed bugs and I need a receipt the the Plaza said you would provide.
Stayed 2 nights in Sep 2023
Response from JD on Oct 17, 2023
We apologize for your experience and will take notes to better provide an exceptional experience next time. We hope you stay with us again soon.

10/10 Excellent

Johnson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room. We liked the ease of using the cart and the elevator to get to our room. The breakfast area was clean, beautiful view and great food.
Response from JD on Oct 17, 2023
Thank you for the feedback Bonnie! We are glad you enjoyed your stay and look forward to seeing you again!

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bug bites! Watch out. Everything was basic minimum. Won’t return.
Stayed 1 night in Sep 2023
Response from jj on Sep 29, 2023
we take reports like this very serious, and have notified the correct staff , we would appreciate if you would reach out to us to further address this issue. Thank you

6/10 Okay

Lee

Liked: Staff & service
It was a quick trip, so the stay was ok.
Stayed 2 nights in Sep 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you had a wonderful stay with us. We hope to see you again soon.

8/10 Good

Jean

Stayed 1 night in Sep 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you enjoyed your stay and look forward to seeing you again!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Older building, but clean and taken care of. Very friendly staff. Will stay again.
Stayed 3 nights in Sep 2023
Response from JD on Oct 17, 2023
Thank you for the feedback Donna! We are glad you enjoyed your stay and look forward to seeing you again!

8/10 Good

Leida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Very friendly staff. Good parking.
Stayed 2 nights in Sep 2023
Response from JD on Oct 17, 2023
Thank you for the feedback! We are glad you enjoyed your stay and look forward to seeing you again!

8/10 Good

Terri

Liked: Staff & service
Two Star Hotel
I didn’t see this hotel as the title suggests. This is an older hotel and you can see it from the outside appearance. Looks like they’re trying to up grade and make it nicer. All the cosmetic changes are null and voided because of the old musty torn carpet in our room. The beds were uncomfortable and the pillows were way too overstuffed. Had burned out lights on sleeping area and bathroom. Breakfast was typical continental, cereal, muffins, yogurt and breads. No fresh fruit or individual milks.
Stayed 1 night in Sep 2023
Response from JD on Oct 17, 2023
We apologize for your experience and will take notes to better provide an exceptional experience next time. We hope you stay with us again soon.