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The checkin and checkout process is very easy. Staff is nice and the room is updated and clean. I like the way that I can text the staff for my need. The only thing that I don't enjoy is we can hear people walking in the property. Hope they can do better sound proof on the building.
Vicky
Stayed 1 night in Jan 2024
Response from Andrew on Jan 16, 2024
Hello Vicky, thank you so much for your feedback and 5-star rating! For reference, we did apply significant acoustical mitigation practices for all floors and walls across the entire property. Unfortunately, there isn't much we can do for the public spaces. However, we will continue to look for ways to create as peaceful of an experience as possible on the property as we move forward. Thanks again for the constructive feedback!
First time that I have stayed here since the remodel and renovations. The property looks and feels great. Major upgrades to the rooms. New, very inviting lobby area. The whole property now reflects the expectations one should have for this area. Spectacular job with the transition into making this an outstanding asset for the community! Well done!
Russell
Stayed 1 night in Jan 2024
Response from Andrew on Jan 11, 2024
Thank you so much for a thoughtful review. We hope to see you again soon!
The customer service was excellent. We were welcomed with a smile. It has a great welcoming atmosphere all around. Great room, very clean and looks great!! We will definitely be back!
Sandra
Stayed 1 night in Jan 2024
Response from Andrew on Jan 9, 2024
Sandra, your comments mean the world to our staff. Thank you again for sharing your experience and we hope to see you again soon.
We love this hotel. The owner and staff are accommodating and friendly. The place is clean, beds comfortable and close to good restaurants. Will book this place again .
Deliviera
Stayed 3 nights in Jul 2023
Response from Andrew on Nov 21, 2023
Hello Deliviera, thanks for your review and kind words. We look forward to seeing you again!
Very nice property surrounded by beautiful pine trees. Our room was large, clean and comfortable with a balcony to enjoy our morning coffee. We did have a couple minor issues but the staff had them taken care of immediately. We felt very welcomed by the friendly staff and would definitely return.
Sherry
Stayed 3 nights in Oct 2023
Response from Andrew on Oct 13, 2023
Sherry, we are so happy to hear your issues were resolved in a timely fashion. We hope to improve your experience on your next visit. Thanks again and we hope to see you soon!
Beautiful, modern rooms, lobby, lounge and pool area. Everything is brand new and clean. Trendy and pleasant.
Please add another, 2nd chair in the rooms and sweeteners for coffee & tea. Also need to offer more breakfast items.
We will return and hope for these additions. 😁
Doug
Stayed 2 nights in Oct 2023
Response from Andrew on Oct 12, 2023
Doug, thanks for the feedback Doug! We are working to expand and cater our food and beverage offerings based on guests requests so this is incredibly helpful. We hope to see you again soon!
Check in process is perfect! Beautiful, clean new rooms with lovely decor. Very quiet location. The front desk/lobby is the best ever! (You'll have to see for yourself). That's where we enjoyed the best gourmet Italian coffee brewed by Aida who has a wonderful personality and I so enjoyed chatting with her. We plan to stay here again soon!
Raelyn
Stayed 3 nights in Sep 2023
Response from Andrew on Oct 10, 2023
Thank you so much for your comments and review Realyn. We look forward to seeing you again soon!
A stunningly remodeled property with beautiful finishes. The staff was polite, responsive and friendly. Two minor issues: (1) when I returned to my room to find that it hadn't been made up, I was told that I had to ask for housekeeping, and (2) the "heated" pool was not heated, though maybe it would be in the winter months.
Dana
Stayed 2 nights in Sep 2023
Response from Andrew on Oct 2, 2023
Dana, Thank you for the great review and constructive criticism, we are always looking to improve operations at the lodge. In response to your concerns, we run the heated pool at 80 degrees and it is tested daily. Although we would love to run the pool hotter as the temperatures begin to drop, we maintain 80 degrees to ensure the healthiest environment both in the water and the pool area. Furthermore, regarding stayover service, our hotel policy is to clean rooms every three days. However, we are happy to accommodate stayover requests. Please be sure to let us know you prefer daily service when booking your next reservation and we will do our best to deliver. Thanks again for your thoughtful review and we look forward to your next stay!
Stayed two nights during the month of September and wished I could have stayed longer. Staff was excellent, hospitality excellent and inviting, rooms were spotless and relaxing! Highly recommend!
Julia
Stayed 1 night in Sep 2023
Response from Andrew on Sep 29, 2023
Julia, thank you so much for the thoughtful review. We can't wait to host you again!
Newly renovated hotel at the heart of Incline Village. Around a 7 minute drive to the beloved and gorgeous Sand Harbor! We thoroughly enjoyed our stay and Aida and Angela were so lovely and offered us many wonderful recommendations of things to do and places to eat in the area. The hotel is super clean, quiet and smells like a lovely spa. We were in room 220 and it had a beautiful balcony facing the forest. The morning coffee in the lobby and in the room was delicious. We couldn’t have asked for a more pleasant experience. Will definitely return in the future! Thank you for your amazing hospitality and for making us feel “at home” during our stay!
Hourig
Stayed 2 nights in Sep 2023
Response from Andrew on Sep 27, 2023
Hourig, we are very grateful for your review. Thank you for sharing your experience and we can not wait to see you again!
Karen, Thanks for taking the time to leave us a review. We hope to see you again and please let us know what we can do to improve on your experience at the lodge. Have a wonderful weekend.
6/10 Okay
Christopher
Sep 21, 2023
Christopher
Stayed 1 night in Sep 2023
Response from Andrew on Sep 22, 2023
Chris, thanks for your feedback. Please let us know if there's anything we can do to improve on your stay moving forward. We are always looking to improve.
10/10 Excellent
Joani
Sep 20, 2023
Joani
Stayed 1 night in Sep 2023
Response from Andrew on Sep 21, 2023
Joani, thanks for the amazing rating! We hope to see you again soon.
We only stayed one night but this was a perfect spot. Check in was easy, the desk person was personable and chatty. The room new, it was very clean and nicely decorated. I had read about worn down rooms for similiar price around the Lake and was very happy with our choice. Tahoe is just beautiful.
Susan E.
Stayed 1 night in Sep 2023
Response from Andrew on Sep 19, 2023
Susan, we couldn't be happier to hear about your experience at the lodge. We hope to see you again soon!
8/10 Good
Amy
Sep 19, 2023
Amy
Stayed 1 night in Sep 2023
Response from Andrew on Oct 10, 2023
Amy, thanks for taking hte time to leave a review, I hope to see you again soon!
this was an unplanned stop over during a longer road trip. Great little place, clean , comfortable, stylish.
Verified traveler
Stayed 1 night in Sep 2023
Response from Andrew on Sep 13, 2023
Thank you for taking the time to leave a review. We couldn't be happier to be part of your road trip. We hope to see you at the lodge again sometime soon!
Very clean and well appointed in terms of drawers, good tv, coffee service in the room. Good shower and room appeared to be brand new. Staff at office was friendly and accommodating.
Alan
Stayed 1 night in Aug 2023
Response from Andrew on Sep 5, 2023
Alan, thank you for taking the time to share your experience. We hope to have you back again soon.
We stayed in a second floor room in a Quiet comfortable room with a balcony. Omar was helpful at check in and gave us ideas on where to eat dinner. We had a morning bear visit while having our breakfast on the balcony. Would have liked a microwave in the room but everything else was so comfy cozy and quiet. Our stay was great!
Valerie
Stayed 1 night in Aug 2023
Response from Andrew on Aug 30, 2023
Valerie, thank you for sharing your experience at The Incline Lodge. It's always a treat to see the amazing wildlife Tahoe has to offer in person and from a distance haha! We look forward to your next visit
This is a very reasonable place to stay considering the prime area it’s located in. The remodel is amazing, there is so much more the property has to offer and all so tastefully done. The staff is welcoming and made checkin a breeze. Thank you for having me!
Heather
Stayed 1 night in Aug 2023
Response from Andrew on Aug 26, 2023
Heather, thanks for taking the time to leave us a review and a rating. We hope to see you again soon!