Reception

Reviews of Silverland Inn and Suites

2.5 out of 5
Silverland Inn and Suites
100 North E Street, Virginia City, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 530 out of 840 reviews" "
Rating 8 - Good. 233 out of 840 reviews" "
Rating 6 - Okay. 51 out of 840 reviews" "
Rating 4 - Poor. 10 out of 840 reviews" "
Rating 2 - Terrible. 16 out of 840 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel. Not too many bells and whistles, but perfect accommodations just 2 blocks down from the main “strip”. Shannon at the main desk was super helpful and kind. Free continental breakfast in the morning. Great value for the money. Would definitely stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Silverland was close to the wedding venue where we were attending. Carrie C. was especially cordial and went out of her way to accomodate several requests we had, e.g. late arrival, getting a refrigerator because we had a baby with us, and giving us recommendation for local restaurant & park. My only negative feedback is that I believe I used one credit card when booking with Expedia, but the hotel had another card on file. Not sure how that happened. Anyway, I did not have the number/card of the one I thought was on file & therefore I lost out on earning mileage credits on the card I wanted to use. Lastly, the desk told me the check out time was 10 am, and the cleaning crew were at my door waiting for me to leave, when the advertised check out time was 11 am.
Stayed 3 nights in Mar 2024

8/10 Good

Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the positive side, the hotel is very close to the main street of Virginia City. The only negative I can add is the behavior of the owner during a smoke filled room requiring the fire department to arrive. Her militant manner suggests she needs a course in not only customer service.....but crisis management!
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan, Auburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and sparkling clean amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

jaimie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel just off the Main Street. Lots of parking. Clean rooms and friendly staff. Slept well!
Stayed 1 night in Apr 2024

10/10 Excellent

ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk. Gave me a meeting room so i could teach my online class in a quiet environment. So kind of him.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Ruth,Thank you for choosing Silverland Inn & Suites and for sharing such a lovely, five-star review. Our goal is to ensure our guests have all they need for a perfect stay, so we are delighted you were impressed. We look forward to welcoming you back again soon.

8/10 Good

Maria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good experience and beautiful views.
Stayed 3 nights in Feb 2024

6/10 Okay

Katherine, spring creek

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
So there is no pool anymore. All the art was stolen off the walls in the hotel. The jacuzzi didn’t really work. We have stayed here for years.. the new owners are nice, but if there’s no pool I might as well just stay up the hill and be close to everything. Also the mattresses need to be replaced. Omg my back hurt after that stay. They were really nice though and very accommodating. Also sheets and bathroom were nice and clean.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Katherine,Thank you for choosing to stay with us during your recent trip. Providing every guest with pristine accommodations and friendly service is a top priority for us, so we're thrilled that was the case for you. However, we're disappointed to have fallen short of expectations in other aspects. We offer our sincere apologies for any inconvenience you experienced with our amenities and for any discomfort caused by our mattresses. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Hotel was cold
The hotel rooms heater did not work. The staff worked effectively to get us to another room right away but, that room still stay really really chilly. We did not want to move again so we left the hotel that night without even letting the staff know. We did live that there was a bar and lounge area. On the website it says “pool” we didn’t see one and that’s okay because it looks like they are building a new bar and restaurant in the hotel. Will we stay there again maybe but next time we are going to upgrade to the suite they are more expensive but maybe on the first floor it will be warmer.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Christina,Thank you for taking a moment to share your thoughts. We are sorry to hear of your concerns with the heating, and you can rest assured that our maintenance team will rectify any issues to ensure that we meet our own high hospitality standards. We are confident we have what it takes to impress you, so we cannot wait to welcome you back again.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Location is perfect for exploring Virginia City. Our room was spacious and very clean.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Pamela,It is wonderful to know that you had an excellent experience with us! We're delighted our fantastic location suited your travel needs well, and we appreciate you mentioning our impeccable accommodations. Thank you for your perfect rating, and we hope you return soon!

8/10 Good

Murrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morgan was great
Had an issue with the smoke alarm after checking in but Morgan went out of her way to resolve the problem.
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Murrel,We appreciate you taking a moment to share your experience at Silverland Inn & Suites. While we apologize for any inconvenience, we're pleased that Morgan helped remedy the issue. Rest assured, we'll pass along your positive feedback. Come back soon.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They go above and beyond
We have stayed many times. The 2nd from last time they could not find me in the system even though i showed my reservation. They were sold out nearest motel was 40 min away i wasnt happy but luckily they had an emergency room. Just as i walk in the room i got stopped turns out my name was put in wrong. Fast forward to this trip couldnt find me again. Was talking to the lady turns out it was the new owner. She felt really bad and embarassed. She called the co owner and they got it fixed even got us a playpen for the baby and put us right by the breakfast room. Will definitely be back.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Simon,Thank you for your review. It's always a thrill to welcome back a valued guest. While we regret the inconvenience you experienced with your reservation on your last two visits, we're thrilled our dedicated team went above and beyond to make it right and get you settled and comfortable. Take care, and know we look forward to your return.

8/10 Good

Janice

Stayed 1 night in Dec 2023

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Good sized rooms.
Silverland hotel is beautiful! We stayed in the wedding suite. I love the victorian decor.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
We're thrilled that you found Silverland Inn & Suites beautiful and enjoyed the Victorian decor of the wedding suite. Providing a memorable and pleasant experience is our goal, and we look forward to welcoming you back for another delightful stay.

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in VC
One of my absolute favorite places to stay when visiting Virginia City. Well, technically, I am a local because I live here but I guess this is my favorite place to book for my family and friends to stay when visiting Virginia City. I recently booked a three night stay for my stepson for a pre-holiday celebration. He absolutely loved everything about this hotel. They are so kind and welcoming. Everything is clean and fresh. They always go the extra step to make you feel welcomed. Highly highly recommend.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Mindy,Thank you for the outstanding review of your recent experience with Silverland Inn & Suites. We're glad you and your family enjoy spending time with us. Our clean accommodations and friendly and helpful staff are among the many reasons our guests choose us when in Virginia City. It's the best compliment knowing you recommend us to fellow travelers. Please allow us to host you anytime. Familiar faces are a welcome sight!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Love the historical elements intact in this place that's both clean and updated but still with some history preserved. Staff was super friendly too!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Being a part of your wonderful stay is the greatest compliment, and we are glad you enjoyed our dedication to cleanliness, friendly service, and maintaining a historical atmosphere. Welcoming you back would be an honor, so please return soon for another fantastic time.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Our room was larger than expected.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Kate,Thank you for the outstanding rating of your recent stay at Silverland Inn & Suites. We're glad you had a wonderful visit with us and enjoyed our spacious accommodations and kind and helpful staff. It would be our pleasure to host you again in Virginia City, so come back soon!

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

clare

Traveled with family
Liked: Staff & service
Fun for kids
It was a bit old and could use some TLC but the staff was so kind and friendly. And it was close by to everything. Very kid friendly
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Clare,Thank you for choosing our hotel for your recent visit to Virginia City. We're glad you and your family enjoyed your stay with us and our child-centered ambiance, convenient location, and friendly and pleasant staff. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. It would be our pleasure to host you again at Silverland Inn & Suites, so come back soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, pleasant stay
It was clean, cozy, quiet and the people are nice. The pool and hot tub are wonderful. Sadly, the property was purchased by an individual and they taking out the pool and hot tub.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Christine,Your excellent rating of Silverland Inn & Suites is greatly valued! We're happy our clean, cozy accommodations, quiet ambiance, wonderful amenities, and friendly hospitality made your stay pleasant. Many thanks for your thoughtful praise, and we hope you'll return!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot. Its in the middle of nowhere and was along our way but i definitely want to come back again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Andrea, Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed yourself, and we look forward to your next visit.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, great bed, very clean nice size room, very updated. Would highly recommend.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Frank,Thank you so much for your review and for recommending us to your fellow travelers. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Patrick, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful, friendly, front desk staff, clean rooms, good breakfast and wonderful views!, ps the pool and hot tubs were an A with the kids
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Patrick,Thank you so much for sharing your delightful experience with us! We are thrilled to hear that you enjoyed your stay with us and that our team's friendliness and the cleanliness of our rooms added positively to your experience. It's also wonderful that you enjoyed our breakfast, and the pool and hot tubs were a hit with the kids. We can't wait to welcome you and your family back to Silverland Inn & Suites for another fantastic stay!

10/10 Excellent

Cleo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The property was also very nice and very clean. Definitely would stay again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Cleo,Thank you for choosing Silverland Inn & Suites. Our team takes pride in keeping our inn immaculately clean, so we're delighted to have earned your compliments. We hope to see you soon!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean large room. Quiet. Walking distance to town. Hard walk up the hill though. We loved our stay there
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Sally,Thank you for your excellent review of Silverland Inn & Suites! We're delighted you enjoyed our spacious, quiet, and clean rooms. Being within walking distance of town is a definite plus, though we understand the hill can be a bit challenging. We look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in past the time when the office was open and it was a smooth process. Comfortable room for our family if 6, and such a nice town! The kids enjoyed our brief stay. Would recommend.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Gretchen,It was truly a pleasure to welcome you and your family to Silverland Inn & Suites during your recent visit. We're happy to hear you had a positive experience and that you appreciated our comfortable and spacious accommodations, as well as the efficient service our team provided. Thank you for sharing your kind words and recommendation, and we hope to have the opportunity to host your next visit to the area.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Jennifer,Thank you for choosing our hotel for your recent visit to Virginia City. We're glad you enjoyed your stay with us. It would be our pleasure to host you again at Silverland Inn & Suites, so come back soon!

8/10 Good

James E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will use again
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear James,Thank you for being our guest at Silverland Inn & Suites and for sharing your kind review. It's a delight to know you were so impressed with your stay that you plan to join us again. We look forward to welcoming you back again soon.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Really great place! All the staff we encountered were friendly and helpful. Coming back! The grounds were beautiful.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Samantha,Thank you very much for your review and choosing to stay at Silverland Inn & Suites. Our team strives to provide our guests with the best accommodations possible, and we are pleased to hear we hit the mark. It was a pleasure hosting you, and we look forward to welcoming you back next time you are in the area.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Gabriel

Liked: Cleanliness, property conditions & facilities
We had no maid service
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Gabriel,Thank you for choosing to stay with us. Please know we want to ensure any guest requests for service are met in a timely manner and we will be investigating the issues mentioned with our housekeeping cleaning schedule. We wish you pleasant future travels and hope you will allow us another opportunity to host you in the future.

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the inside had the old west vibe to it. It went along with Virginia City. The staff was truly amazing and friendly. It was very convenient to all the shops and all the places you would want to visit and see. I would definitely recommend.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Colleen,We are thrilled to hear you enjoyed your time with us during your recent stay. Our ideal location, convenient to everything the city has to offer, is one of the many benefits of staying with us. Thank you for your kind words. We look forward to seeing you again soon!

10/10 Excellent

Keita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashley, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place and will definitely be back.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Ashley,We loved having you! Your five-star review has brightened our day, and we're so happy you plan to return to Silverland Inn & Suites. We look forward to it!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay met all our needs. Staff were friendly. Great experience 👍
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Andrew,Thanks so much for this outstanding review of Silverland Inn & Suites! We're delighted to hear you enjoyed your stay, including our top-notch staff. Please come back and see us anytime.

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel had a warm feel about it and close enough to walk to the downtown area. They have an indoor pool/hot tub and a bar downstairs. Was a fun place to stay.
View from our window in the morning
Lots of deer roaming the neighborhood
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Kellie,Thank you for taking the time to leave us a perfect rating. We are glad that you enjoyed the warm atmosphere, indoor pool, and bar, for we want our guests to enjoy themselves while staying with us. It is wonderful to know that our convenient location made a positive impact on your stay as well. Having you as a guest was our pleasure, and we look forward to welcoming you back.

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok
Room was ok. Bed was very hard and pillows were terrible. I should have brought my own. There’s no fridge in room. :(. The location is very convenient and is very short walk to anywhere in Virginia City. There are few choices so would probably stay here again if needed to stay the night in VC.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Barbara,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our location was ideal for your plans. However, we apologize for any disappointment with the beds and in-room amenities. Our suites do include a fridge and microwave. The next time you're in the area, please come see us again.

10/10 Excellent

Becky

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were absolutely wonderful
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Alice,Thank you for your five-star review of Silverland Inn & Suites! We're delighted to hear that our team made a positive impact on your stay. We pride ourselves on providing excellent service and look forward to your next visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jenna, Carson City

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean roo
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Jenna,Thank you for choosing our hotel for your recent visit to Virginia City. We're glad you enjoyed your stay with us and our clean accommodations. Please allow us to host you again at Silverland Inn & Suites. Familiar faces are a welcome sight, so come back soon!

10/10 Excellent

Mary

Traveled with family
Liked: Amenities, property conditions & facilities
We had a very pleasant stay and we appreciated that the management held onto our luggage when we got to town earlier than check in so we could go poke around town. The beds were comfy and we enjoyed the go-go cart service to ride up the hill to get to town. Thanks for a nice stay!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Mary,Thanks so much for this lovely review of Silverland Inn & Suites. We're glad our services and accommodations impressed you. Please come back and see us soon!

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Tiffany,Thank you for choosing Silverland Inn & Suites. Our team appreciates you taking the time to leave us a review. We take pride in providing our guests with a comfortable environment and are delighted to hear you had an excellent stay with us. We hope you will consider staying with us again the next time you are in the area.

10/10 Excellent

Lornie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was well and everything went well.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Lornie,Thank you for your five-star review! We're delighted that everything went well during your stay with us. We look forward to welcoming you back to Silverland Inn & Suites for another seamless visit!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and so quiet. Nice view of the valley. Desk clerk was very helpful with info of the town. We will stay here again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear John,Thank you for sharing how much you enjoyed your visit to Silverland Inn & Suites. It is fantastic to see that you enjoyed the views from our comfortable, peaceful accommodations and had pleasant interactions with our friendly, knowledgeable staff. We look forward to welcoming you back soon.