Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Super 8 by Wyndham Carson City

2 out of 5
Super 8 by Wyndham Carson City
2829 S Carson St, Hwy 395 1 Mile S of Town, Carson City, NV

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 833 reviews" "
Rating 8 - Good. 289 out of 833 reviews" "
Rating 6 - Okay. 155 out of 833 reviews" "
Rating 4 - Poor. 95 out of 833 reviews" "
Rating 2 - Terrible. 57 out of 833 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Duane

Disliked: Amenities
Doors to hotel need maintenance.
Stayed 1 night in Feb 2024

4/10 Poor

Ashley

Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Ashley, We appreciate you sharing your experience with us. If you have any specific concerns or suggestions, please don't hesitate to contact us directly so we can address them promptly. We value your input and strive to improve continuously.

8/10 Good

Don

Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Don, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We value your input as it helps us improve our services for future guests. If you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Okay

Ashley

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the fact that it was on the cheaper side (winter rates). The other convenient thing about staying here is the location. Walkable places to eateries, gambling & the museum are not far down the road. But the cleanliness was for the birds. I guess we were lucky enough that the beds & towels were clean. That was only because I could smell the bleach from the wash...
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Ashley, We appreciate your feedback and are delighted you found the hotel's rates and location convenient. Our housekeeping team strives to maintain high standards, and we regret to learn about your concerns. Rest assured, we will address this matter internally to enhance the guest experience.

6/10 Okay

Matthew

Business traveler
It's basic. Cheapest room in town. You get what you pay for.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Matthew,We strive to offer affordable accommodation options while maintaining our commitment to quality service. Your feedback is valuable as we continuously work to enhance our guests' experience. Please reach out to our management team directly to discuss any concerns further.

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Bin,We're thrilled you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We hope to welcome you back soon!

6/10 Okay

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Kelley, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We value your input and hope to welcome you back soon for an improved experience!

4/10 Poor

VIRAL, Arlington

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not coming here again. It was cheap comparatively but there were issues. Thermostat was not working part of heater and it was not turning off automatically when temperature reached. It was very inconvenient. There were cobwebs in the room. Pillows were not good. Breakfast did not include milk and cereal. Staff were very friendly.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello VIRAL, Thank you for sharing your feedback with us. We appreciate your kind comments about our friendly staff. We take all guest comments seriously and will address your concerns accordingly. We advise you to reach out to our management team directly to further discuss your experience.

10/10 Excellent

Frederic

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and free breakfast.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Frederic,We are glad to hear you found our hotel clean, quiet, and enjoyed the complimentary breakfast provided. Your feedback is greatly appreciated.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accomodation staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Mark,We appreciate your kind words about our friendly staff. Guest satisfaction is our top priority, and we are delighted to hear that our team made your stay pleasant. If you have any further feedback or suggestions, please feel free to contact our management team directly.

8/10 Good

Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean motel with a friendly and helpful staff
Stayed 4 nights in Feb 2024
Response from Manager on Feb 16, 2024
Hello Thornton,Thank you for taking the time to share your feedback. We appreciate your kind words about our clean accommodations and the friendliness of our staff. It's our goal to provide a pleasant stay for all our guests. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.

8/10 Good

Carlos, Calexico

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel for overnight visit if visiting the area or going skiing in tahoe. Bathtub had surface damage and made it unappealing to shower. Overall though, decent place for decent price.
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Carlos,Thank you for choosing our hotel for your overnight visit and for sharing your feedback. We appreciate your positive comments about the reasonable pricing and suitability for exploring the area or skiing in Tahoe. We apologize for any inconvenience caused by the bathtub condition, and we'll ensure it is addressed to maintain our standards. We hope to welcome you back in the future.

10/10 Excellent

Gracie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds; very friendly staff. (Cute dog included!!) Nice snack breakfast items. Just wish the water was a little warmer in the shower!
Stayed 2 nights in Dec 2023
Response from Manager on Jan 27, 2024
Hello Gracie,Thank you for your feedback! We're glad you enjoyed our comfortable beds and friendly staff. We apologize for any inconvenience you experienced with the water temperature in the shower. We appreciate your input and will pass it along to our maintenance team for review. We hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Hub

Liked: Staff & service
You get what you pay for.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Hub, Thank you for your feedback. We appreciate your perspective and apologize if your experience did not meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests. We value your input and will take it into consideration as we continue to improve our services.

8/10 Good

Drake

Traveled with family
Liked: Cleanliness, staff & service
Problem with door and power outage
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Drake,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced with the door and power outage during your stay. We take all feedback seriously and will address these issues with our team to ensure a smoother experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tami

Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Tami,We are thrilled to hear that you had a fantastic experience during your stay with us! It was our pleasure to provide you with outstanding service and amenities. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Eduardo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 13, 2024
Hello Eduardo, We appreciate you choosing our hotel for your recent stay. If there is anything specific that you would like to share about your experience with us, please feel free to reach out. We value your feedback and would love to hear from you.

4/10 Poor

juan

Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello juan, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to our hotel directly so we can address any concerns you may have had. We value your feedback and strive to improve our guests' experience.

6/10 Okay

Hakan

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Hakan, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have from your experience, as we are always looking for ways to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello David,We're thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we're delighted that we were able to provide you with a great experience. Should you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back to our hotel in the future!

4/10 Poor

James

Disliked: Property conditions & facilities
The night from hell
We arrived 20 min before check-in time and had to wait in the car. The Hotel is rather run down. The room smelled of cigaret smoke, we let them know so they sprayed Lysol. Lampshades we're missing, plug ins came out of the wall, the hook in the bathroom was hanging on by one thread and was not usable. The bathtub had been painted and the paint was coming off. People kept us awake until three in the morning smoking 8 joints outside near our window. At six am kids above us woke us up running back and forth and yelling. When we finally made it to the breakfast room there were a bunch (10) of foreigners yelling and screaming and then laughing with each other standing in front of the table and seating area, so you could not sit down. When they finally left I was able to toast some bread, and they had the bear minimum breakfast items. This place has been the worst of the Super 8 by Wyndham hotels we stayed in and, would not recommend it. I have photos but it will not attach.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello James, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you faced during your stay. Our check-in time is strictly adhered to ensure that all rooms are properly cleaned and prepared for guests. We appreciate your feedback regarding the room conditions and will address these concerns with our maintenance team. Regarding the disturbances you encountered, we regret any inconvenience caused and will remind our staff to address noise violations promptly. We understand your frustration with the breakfast experience and will work on improving the variety and availability of items. Thank you for bringing this to our attention.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even better, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Baojian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big enough and everything works fine.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Baojian,Thank you for your feedback! We are delighted to hear that you found the room spacious and in good working order. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Sneha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Sneha, We are sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any issues you encountered during your stay. We value your feedback and want to ensure that all our guests receive a positive experience.

10/10 Excellent

Cherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight stay
The check-in was quick. The room and beddings were clean. I requested for a downstairs room for my disabled mom-in-law and they gave us a convenient location beside the breakfast room. Breakfast was basic and as expected from the budget price. The staff emailed me a clarification of what breakfast included would be like to set my expectations a day after I reserved the room. Overall we had a pleasant overnight stay since the hotel was quiet. We would stay there again if we travel this area.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Cherry,Thank you for your feedback. We're glad to hear that you had a quick and efficient check-in, and that you found the room and beddings clean. We strive to accommodate our guests' needs and we're happy that we could provide a convenient location for your disabled mom-in-law. It's great to hear that you found our breakfast to be satisfactory considering the budget price. We appreciate your understanding and patience in receiving the email clarification about breakfast. It's wonderful to know that you had a pleasant and quiet overnight stay. We look forward to welcoming you back again in the future if your travels bring you to this area.

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Melanie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We truly appreciate your support and hope to welcome you back again in the near future.

8/10 Good

Melanie

Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Melanie, We're glad to hear that you enjoyed your stay with us! If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back soon!

2/10 Terrible

DAVID

Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello DAVID, We're sorry to hear that your experience was not up to par during your stay with us. We value feedback and would like to address any concerns you may have had. Please reach out to us directly so we can better understand your experience and work towards improvement.

10/10 Excellent

Dheeraj Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Dheeraj Reddy,We are exhilarated to hear that you had a wonderful stay at our hotel! It is always a pleasure to receive positive feedback from our valued guests.We look forward to welcoming you back in the near future for another fantastic stay!

2/10 Terrible

MATTHEW

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello MATTHEW,We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have so that we can address any issues or concerns you may have had during your stay.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Edgar,We appreciate your feedback regarding the cleanliness and affordability of our hotel. Thank you for choosing to stay with us!

2/10 Terrible

Colin

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Colin,We apologize for any inconvenience you may have experienced during your stay with us. We encourage you to reach out to our hotel directly so we can address any issues you encountered. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

8/10 Good

Karen

Liked: Staff & service, amenities
Mismatched paint on towel bar areas. Peeling paint in tub. Bed was comfortable. Nice and quiet. Staff very professional and accommodating. Stayed at another Super 8 and enjoyed the floor updated to wood looking vinyl rather than old carpet. Liked the large refrigerator.
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Karen,Thank you for sharing your feedback with us. We appreciate your kind words about our comfortable beds, peaceful environment, and professional staff. We apologize for any inconvenience caused by the peeling paint and mismatched paint on the towel bar areas. We value your input and will certainly take it into consideration for future improvements. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Victoria

Liked: Staff & service
Room was small. The setup was odd and freezing when we first got in. TV didn’t work and had to ask for service to get it working. Heating unit was so loud, it drowned out the volume of the TV. Outside appearance was dingy and inside hallways as well. However, the area was quiet and had a good sleep.
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Victoria,Thank you for choosing to stay with us and sharing your feedback. We apologize for any inconvenience you encountered during your stay. We appreciate your compliments on the quiet area and good sleep. We regret to hear about the issues you experienced with the room setup, TV, and heating unit. We will ensure that your feedback reaches the relevant teams for improvement. We hope you consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Ernest V

Traveled with partner
Liked: Amenities
This Super 8 was so nice and relaxing. The whole staff were great! We will visit this property again.
Stayed 5 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Ernest V, Thank you for your kind words and for choosing our Super 8 for your stay. We are delighted to hear that you found our hotel nice and relaxing. Our staff takes pride in providing exceptional service to our guests. We look forward to welcoming you back on your next visit.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Robert,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Robert,Thank you for your exceptional rating! We strive to provide the best possible experience for our guests. We're delighted to hear that your stay exceeded expectations. We appreciate your feedback and hope to welcome you back again for another outstanding stay in the future.

6/10 Okay

Jennifer

Stayed 3 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Jennifer,Thank you for taking the time to leave your feedback. We appreciate your high rating and are glad to hear that you had such a positive experience during your stay. We strive to provide exceptional service to all our guests and we hope to welcome you back in the future for another outstanding visit.

6/10 Okay

Paul

Liked: Cleanliness
A little grungy. But okay.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Paul,Thank you for sharing your feedback with us. We appreciate your perspective on the cleanliness and overall experience during your stay. Your comments will be shared with our team for further improvement. We value your support and hope to welcome you back in the future for a better experience.

8/10 Good

joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello joyce,Thank you for taking the time to share your experience with us. We're glad to hear that you had a positive stay at our hotel. Your satisfaction is important to us, and we appreciate your feedback. If you have any future inquiries or need assistance, please don't hesitate to reach out to us.

10/10 Excellent

Darryl

Business traveler
Disliked: Property conditions & facilities
Seem like they have done a partial remodel but Some other things were not completed.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Darryl,Thank you for sharing your feedback regarding our recent remodel. We appreciate your observation and apologize for any inconvenience caused by the unfinished aspects. We strive to provide exceptional experiences for our guests and will take your comments into consideration for future improvements.

8/10 Good

Laurel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk was very helpful. Beds are comfortable.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Laurel,We're delighted to hear that our front desk clerk provided you with excellent assistance, and we're glad you found our beds comfortable. Providing exceptional service and ensuring a cozy stay are our priorities, and we appreciate your feedback. Thank you for choosing our hotel, and we hope to welcome you back again in the future.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Marie,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and will be taking your feedback into consideration for future improvements. Please feel free to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Ramon

Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Ramon,Thank you for sharing your exceptional rating! We're thrilled to hear that your experience at our hotel exceeded your expectations. Your positive feedback means a lot to us and we can't wait to welcome you back during your next visit.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick overnight stay...check in was very easy ..staff was very pleasant...there is a small bar and gambling area right next door
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Sean,Thank you for choosing our hotel for your quick overnight stay. We're glad check-in was easy and our staff provided pleasant service. It's great to hear that you enjoyed the convenience of the small bar and gambling area nearby. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Very outdated.Great breakfast.Floor in room very dirty.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Charles, We apologize for any inconvenience caused by the outdated condition of our hotel. We appreciate your positive feedback on our breakfast. We will address the issue with the room's floor immediately. Thank you for bringing it to our attention.

8/10 Good

Raushaniia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good for one night stay
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Raushaniia,Thank you for your feedback! We're glad to hear that you found our hotel suitable for a one-night stay. If you have any concerns or questions, please let us know.

2/10 Terrible

Maria

Stayed 2 nights in Oct 2023
Response from Manager on Nov 14, 2023
Hello Maria, Thank you for taking the time to share your feedback with us. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Paul,Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide the best possible experience for our guests and will take your comments into consideration for future improvements. Should you have any further concerns, please reach out to our management team directly.

8/10 Good

Ronald

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Ronald,Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you enjoyed your overall stay with us. We understand that there were some concerns raised during your visit, and we apologize for any inconvenience this may have caused. We will share your comments with our team for further improvement. We hope to have the opportunity to welcome you back in the future.