Ratings based on 449 Verified Reviews

3.2 out of 5
50% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

Nice

Posted Dec 4, 2017
Pros: location to stadium
Cons: Update
Location: Near the college and stadium.
It was located near the stadium. How ever there was a oder that was not appealing. Over all I give a 3 out 5.
Comment from Hotel Management
Dec 5, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to know you had a good time here and found our location ideal for your needs. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Chronic issue

Posted Nov 25, 2017
The abundance of weed smell was annoying. I expect people are going to smoke especially now but to have the smell seep thru the walls and vents was very very annoying
Comment from Hotel Management
Nov 28, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
2 out of 5
by A verified traveler from las vegas

disappointing

Posted Nov 21, 2017
Pros: it's clean and within walking distance to the stadium
Cons: The odor in the rooms needs to be fixed!! They should provide the little amenities... like a coffee maker, a hair dryer, an ice machine in lobby
Location: a nice 1 mile walk to StubHub Center, can't beat that.
Booked 2 double rooms, they gave us 4 single rooms (lucky for us no children). No big deal except one of the room keys would not work. By the 5th time going to lobby to have them open it, nerves were shot, (met a guy there twice having the same problem). Although the rooms were very clean, they smelled bad... like cigarettes and sewer. This alone warrants a bad review. There is no coffee maker and no hair dryer, but there is an iron and board (thaaaanks). When we asked where the ice machine was... you got it... no ice machine. We were told there are ice cube trays in the rooms freezer/fridge (how long does it take for ice?!?). thanks again. This could be a pretty decent hotel (nice rooms with full kitchens and nice furniture). But for what they charge, you expect the little things (and some of the big things) to be a no-brainer.
Comment from Hotel Management
Nov 24, 2017 by Management, Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from 60455

Just OK

Posted Nov 14, 2017
Pros: It's close to the Stubhub center,
Cons: Do not charge for parking! $15?! why? I would understand if the hotel were in downtown L.A but in carson? Next to a trailer park?
Last year I stayed here and I had a pleasant experience now over a year later it's ok. Room needed work and basic maintenance. The bathroom door didn't lock and the bathroom extractor was really loud. The carpet in the hallway could have been cleaner. Little details. unfortunately now they charge $15 per night to park!
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Robert, thank you for being our guest once again. We are happy to know you liked our location and that your overall experience was pleasant. We also appreciate your observation and have taken a note of the same. We are competitively priced, but due to limited parking here and in the downtown area, parking can be expensive. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Carson, Ca

$15. additional parking fee and no security

Posted Oct 16, 2017
Good: Coffee, shower water pressure, firm mattress, clean bathroom. Bad: Additional Parking Fee and no on site parking lot security, bad area, Smokey smelling non-smoking room with cigarette ashes on phone, front desk offered room deodorant, Refrigerator leaking water. When I checked out I was grateful my car was not broken in to. I would not stay here again.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management , Hotel Management
Thank you for your stay with us. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Room

Posted Oct 1, 2017
The room was a little out dated and not that clean!
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to know you had a good time here and that your overall experience was pleasant. With that said, we are sorry for the cleanliness issues you experienced here. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Close to our destination the next day.

Posted Sep 28, 2017
I was very disappointed with the room. We walked in and it had musty smell and comforter was dirty it had urine stains on it!
Comment from Hotel Management
Sep 30, 2017 by Hotel Management, Hotel Management
Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. On a positive note, we are glad you liked our location. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
2 out of 5
by Lisa

Would not stay here again.

Posted Sep 12, 2017 on Hotels
Would not stay here again! The electrical plugs in the bathroom for the dryer were covered up by a mirror, so we had to blow dry our hair in the living room. Also, the blow dryer had to be checked out at the front desk! This is inconvenient, especially when you have to walk down stairs with wet hair. Some of the electrical plugs in the bedroom did not work, so we had to look for plugs that worked.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Lisa, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
1 out of 5
by mssmitth from Richmond, VA

Dirty Room and Bugs

Posted Sep 8, 2017 on Hotels
The room was filthy and there were ants and small black bugs everywhere. Our room key worked on the 20th try or so and the front desk said, "it happens to some locks. Just keep trying". Worst hotel experience ever!
Comment from Hotel Management
Sep 10, 2017 by Manager, Hotel Management
We apologize for the challenges you experienced with your room key. We have regular maintenance on our door lock and we will have our maintenance team conduct a check and make any necessary repairs. Our guests should expect to arrive to a clean and fresh suite, we are sorry this was not the case for you. We will have our pest control company make a visit to make sure we treat the areas. We hope to have you stay with us again soon so you can have a much better experience, which will have you wanting to come back again and again. General Manager
1 out of 5
by Daniela

Bad experience

Posted Sep 6, 2017 on Hotels
Smells like weed and smoke outside the hallways and even worst inside the beedrooms. Disgusting!!!!
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager