Ratings based on 44 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

perfecr boutique hotel within the walled city

Posted Feb 9, 2017
Pros: almost everything, good bathroom facilities, marvelous room, excellent/comfortable bed but above everything the staff is completely honest.
Cons: breakfast which is included could be a bit more varied with the limited number of rooms, why not introduce an honours bar in the lounge?
Location: in middle of the walled city, with all attractions within walking distance
A small hotel with good facilities, nice roof terrace, good plung pool, nice lounge and most importantly managed by an excellent management team assistant by willing and committed staff
Comment from Hotel Management
Mar 21, 2017 by Aguamarina Hotel, Hotel Management
Dear Mr. Ludo The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. As we said in the check in , we have variety of breakfast but they are not in the menu, you can tell us the option that you want to try and we can made that for you.!! We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. best regards, Aguamarina Hotel
4 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Estimada (o) El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal.
5 out of 5
Recommended
for Everyone
by A verified traveler

So happy I stayed here, Yes Yes Yes

Posted Sep 21, 2016
The hotel is so peaceful, quiet and beautiful. Hotel staff was so helpful and always available. There are 5 rooms in the entire building so it's never too noisy or overcrowded. The location is perfect, it's right in the thick of the beautiful old city but not on one of the busier streets so it's much more quiet. This is one of the nicer places I've been and I'm so glad to be able to experience it. Definitely take advantage of the rooftop pool!
Comment from Hotel Management
Sep 22, 2016 by Natalia, Hotel Management
Dear Alexandra, The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel
4 out of 5
Recommended
for Couples
by A verified traveler from jacksonville florida

upscale B&B

Posted Aug 15, 2016 on Orbitz
Pros: location, staff, made to order breakfast, rooftop lounge, cool music
Cons: Room #1 was a bit noisy, don't know if that can be fixed
Location: ideal location. easy to walk to good restaurants, shopping, etc
great location, friendly and helpful staff, beautiful decoration. I would say this is more of an upscale B&B than a hotel...there are only 5 rooms...but as a B&B it's topnotch. I was in Room #1 which was nearest to the street and at times was noisy from the revelers outdoors, otherwise was near perfect.
Comment from Hotel Management
Sep 6, 2016 by AGUAMARINA HOTEL, Hotel Management
Dear Mr. David The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards
5 out of 5
by Maria

Posted Aug 15, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Mr. or Ms. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards Aguamarina Hotel
1 out of 5
by Patricia

Be careful with your valuables

Posted Jul 27, 2016 on Hotels
I had stayed in this hotel before and thought to try it again. Unfortunately, I must say that the safe inside the rooms is NOT safe. I left money (both in dollars and Colombian pesos) and part of the money was missing (only $100 in dollars plus pesos equivalent of $120 more less). When I brought it up to management, and showed them that the safe could be opened without the key and by simply entering 1234*, it opened. They did nothing to resolve and basically put it on me that I had misplaced the $, which is simply impossible. I knew exactly how much was on the envelope. All hotels have master Keys also whoever entered could at their will. Then, they pretend to fix it by telling me they wouldn't charge for an upgrade (btw, I never asked for an upgrade and when I checked in I informed them to leave me in my original rom and then the concierge tells me he took it upon himself to upgrade me yet I never agreed to that) overall, Terrible experience. I only write this because I want other travelers to beware and want to do the due diligence for my fellow travelers. The hotel is pretty but the lack of integrity with your valuables makes me give it an F, I now wish I had stayed at a hotel chain. I will not come back.
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Buenas tardes Como le estuve comentando a la señora que tomo la reserva, el Hotel no ha tenido inconvenientes con perdidas o robo, nuevamente le agradezco que revise en sus pertenencias o haga un recuento para saber si en verdad usted trajo esos "items" al Hotel, porque así como usted no estaba segura de haberlos traído nosotros tampoco lo estamos . Es de muy mal gusto hacer este tipo de acusaciones puesto que usted no tiene ninguna prueba para asegurar esto. Nosotros no tenemos acceso a la cajilla ya que le entregamos su llave y consigo la de la cajilla. El Hotel no le realizo ningun cargo extra en la habitación, se le realizo un Upgrade y fue algo que usted misma autorizo, el problema radico en que su tarjeta no tenia fondos suficientes para PAGAR las habitaciones. Sin embargo le agradezco por favor evite hacer comentarios que dañen la presencia de alguien o algo sin tener pruebas y osbre todo una falta tan grave como la calumnia. Aguamarina Hotel Boutique
5 out of 5
by Maria Claudia from Bogota

Excellent hotel. Excellent Location.

Posted Jun 1, 2016 on Hotels
This is a small hotel in the best location of Cartagena's walled city. It is within walking distance to restaurants, museums, bars and shopping. There are a total of 5 rooms in the building and all are spacious and nice, however if you are sensitive to street noise avoid the Standard room (there is only one) and the suite that faces the street. Cartagena can get noisy on Thursday, Friday and Saturday nights. I'm one of those that are sensitive to noise and did not have a problem sleeping...in fact, I slept wonderfully. The rooms are romantic and spacious for two people. I like the large restroom area with large shower. I also enjoyed sitting on the top terrace and reading with view to the ocean, city and vultures!
Comment from Hotel Management
Jun 21, 2016 by Natalia, Hotel Management
Dear Mrs. Maria Claudia The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Nice way to end trip-don't expect a big breakfast

Posted Apr 12, 2016
We visited Colombia for 8 days, traveling back through Cartagena on our way back to NY. We wanted something a little special for our last night so we picked Aguamarina. Overall it is a cute boutique with unique rooms and a fantastic rooftop. The service/staff was fine but not above the other 3 star hotels we visited in Cartagena/Medellin. The weakest part of the stay was the breakfast. For an "upscale" establishment it was a very limited menu and we were charged extra for asking for a plain arepa (?) which seemed to be standard breakfast at the other hotels in which we stayed.
Comment from Hotel Management
May 9, 2016 by Aguamarina Hotel, Hotel Management
Dear Mr. or Mrs. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We use to have diferents breakfasts because we made what you want to eat or the breakfast of the house, not only what we have on the menu. Thank you so Much for your visit. Best Regards, Aguamarina Hotel
5 out of 5
by SCOTT from st louis, Missouri USA

fabulous

Posted Feb 3, 2016 on Hotels
The staff was fabulous, took care of every need, cook would prepare for a fee anything you would like to eat. Central location so we took in thr museums and culture. I cant wait to come back!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

quaint well appointed boutique hotel

Posted Dec 8, 2015
Pros: location, private
Location: central location, easy to walk around the Old City
great location, nice helpful staff, rooms were very comfortable. Great bathroom. Roof top terrace relaxing.