Ratings based on 145 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Mar 17, 2017
Pros: The room, the bed, the pool, the amenities, very good location and the staff is very kind, Paola at the check in and the bass boy was very nice
I had a very good upgrade in mi visit. A very nice room in a very good hotel, nice pool, nice terrace door breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Friendly English-speaking staff, but some issues

Posted Mar 5, 2017
Location: 6-7 min walk to old town. 5 min walk to Trinidad square. 8 min walk to Mamallena hostel, from where you can take the best shuttle to Playa Blanca
The hotel is located in a good location - short walk to the old town, as well as short walk to Trinidad square. Staff was very friendly, and spoke good English, which is not trivial in Colombia, even in hotels and other touristic businesses. They also did their best to try to help with any question we had. The room was big enough and well decorated, except that our room (402) had no windows. It was a bit strange, although didn't affect the short time we stayed at the room, just for sleeping. It would have been nice that it was mentioned at time of booking as it is definitely not a common situation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Pleasant Hotel

Posted Mar 3, 2017
Pros: The room
Location: Nearby Getsemani, Torre del Reloj, Centro de convenciones
Very good hotel, nice staff Paola was very kind, good breakfast, nice room
Comment from Hotel Management
Mar 4, 2017 by AllureH, Hotel Management
Dear Guest First of all, we would like to thank you for choosing Allure for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it and I Will share with all out staff, specially with Paola. We hope to see you soon in a near future, Sincerely Natalie Noriega Front desk manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hallandale Beach, FL

Awesome stay....

Posted Feb 23, 2017
It was a very nice experience, perfect hotel for the vacation. I recommend this hotel 100%.
Comment from Hotel Management
Feb 25, 2017 by Natalie Noriega - front desk manager , Hotel Management
Dear Eidy, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. Thank you again and we hope to see you soon in a near future, Sincerely, Natalie Noriega
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, but no hot water

Posted Feb 22, 2017
Pros: Beautiful, modern decor, comfortable bed, nice breakfast, extremely helpful staff.
Cons: Hot water please.
Location: The location is great, with access to a lot of attractions, including the hop on hop off bus, and lots of restaurants in the area
I stayed at that hotel in February 2017, four nights. It is very nice, clean, very comfortable bed, delicious breakfast, the personnel is very nice. You also have access to all the services at the other chain hotel, Allure Chocolat, just a couple of blocks away, including a pool at the rooftop with a wonderful view. I only gave it a 4 because it doesn't have hot water.
Comment from Hotel Management
Feb 22, 2017 by front desk manager, Hotel Management
Dear guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one and I will make sure that we will improve the issues you mentioned here. Thank you again and we hope to see you soon in a near future. Sincerely, Natalie Noriega Front desk manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, N.Y.

Great hotel close to old town

Posted Feb 4, 2017
Due to stairs in Bonbon my mother and I stayed at sister hotel at chocolat. So stay at chocolat was Great! Especially service at breakfast was made great by Carlos!!!!
Comment from Hotel Management
Feb 13, 2017 by Natalie Noriega - front desk manager , Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Thank you again and we hope to see you soon in a near future, Sincerely, The management
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

Loved it and will come back.

Posted Jan 31, 2017
I'm from Colombia but took my American boyfriend to experience Cartagena for the first time. This hotel Feels like a 5 star hotel with rates of a 3 star. I personally prefer small boutique hotels because of the personalized service that I receive. I loved coming to a clean room everyday and finding chocolates in my bed, the personnel even knew me and my boyfriend loved those so they'd leave extra ones for us or pop by and drop some while we were there. The location was great, away from all the craziness at El Centro yet walking distance from it. Great restaurants all around. The people at the reception was very friendly and helpful. The breakfast was good, they would make eggs a la carte for us. The pool at the Allure Chocolat was really cool, great view and nice drinks. Overall we had an excellent experience.
Comment from Hotel Management
Feb 1, 2017 by nlanda@allurehotels.com, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Thank you again and we hope to see you soon in a near future, Sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent facilities

Posted Jan 24, 2017
The Allure Bon Bon is a modern top class hotel in the heart of Cartegena. Everything was 5 star. My only complaint was the perfumed scent of our room, it left me with a runny nose.
Comment from Hotel Management
Jan 27, 2017 by NOE, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Alson, we will improve our scent in the rooms. Thank you again and we hope to see you soon in a near future, Sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from san jose, ca

Really clean and close to attractions

Posted Jan 18, 2017
We liked this place because is so personal I mean is small but nice and exclusive. My room was clean and comfortable. I recommend this hotel. The only bad thing is the lobby is located on the second floor and is hard to handle the luggage.
Comment from Hotel Management
Jan 18, 2017 by noe, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Thank you again and we hope to see you soon in a near future, Sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Decent hotel for a few nights

Posted Jan 11, 2017
Pros: Great staff, clean functional room (stay at the back of the hotel as there are bars and nightclubs at the front).
Cons: I was happy with my stay and felt they went out of their way to make us feel comfortable.
Location: Only a short 10 min walk to the entrance to the walled city. Back of the hotel is quiet. However there are clubs and bars at the front.
Good experience at this hotel. Good staff. The allure bon bon is a good basic hotel, however the chocolate a sister hotel which you have breakfast at is very nice and also has a smallish pool area which you are able to use. During our stay this pool was out of use and they arranged for us and other guests to use a very nice hotel just pool down the road, they even gave us a bar tab each day. Couldn't have asked for more really.
Comment from Hotel Management
Jan 13, 2017 by Noe, Hotel Management
Dear Michael, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Thank you again and we hope to see you soon in a near future, Sincerely, The Management