Ratings based on 104 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 16, 2015
very pleasant and able staff charming hotel and very comfortable shared spaces close to all you want in the old town, restaurants, wall, water etc lovely roof top with pool
for Familiesby Sofia from New York
Girl cousins reunionPosted Jun 3, 2015 on Hotels
The hotel has a great location. We felt safe at all times. The hotel staff was also very friendly and helpful. We were able to walk around and had access to many restaurants and park/plazas. The buffet breakfast was abundant and delicious.
for Couplesby Mark from Boston
Great Base in CartagenaPosted Mar 19, 2015 on Hotels
The hotel is off an interesting, but less hectic plaza, just a few blocks from the very heart of the Old City. The immediate neighborhood has a number of very good restaurants. The hotel is pretty, the staff is very helpful and friendly, and the only downside is the rooms are largely interior and therefore dark (although with plenty of light fixtures).
for Getaway With Friendsby Samuel from New York City
Bantu beware...Posted Mar 15, 2015 on Hotels
Bantu is very old world Cartagena with a great location in old town. Large property that feels like it was once someone's vacation mansion? Through whatever happenstance, I made reservations for myself, sister and 2 friends on hotel.com with 4 separate reservation numbers. When I got to Bantu there was an assumption made made that sister and I were a married couple because we had the same last name and they booked us in the same room. On top of that, they gave us plus one of my friends the Presidential Suite, which is basically a 2 bedroom apt. They actually assign the bedrooms out to guest, but the living room is common area...they were over sold as were all the good hotels in town so we had no choice but to share this apt. They brought a bed into the living room....felt bad for my sister as she had to share mine and my friends bathroom which are located in each bedroom Other note about the rooms, there are no dressers or closest, they have these chests for storage. My room, the toilet and shower were in the same space, in my friends room they were separate. Water pressure and water tempurature were a challenge. beware about getting a real individual room(s) if that is what you booked....hotel blamed Hotel.com for the confusion, however, this was my 3rd property I booked for the week and the other 2 properties had booked us as 4 individuals in separate rooms with no confusion.
for Personal Eventby A verified traveler
Posted Feb 28, 2015 on Hotels
for Everyoneby A verified traveler
Loved the staffPosted Jan 5, 2015
Pros: The air conditioner went out in our room and they handled it so well by moving us to an even better room
Location: Get a private boat. Go to the restaurant Wippy near the square and ask for Patricio.
We loved the staff and the decor. I have a new years tradition where I cook black eyed peas and collard greens. They let me use the kitchen, work with their chef and set up a beautiful area in the bar for 10 of our friends to come over and dine. We made friends with all of the staff and the place felt like we were in a home. Very professional yet friendly
for Couplesby Matthew from Brooklyn
Paradise in the CityPosted Nov 20, 2014 on Hotels
Excellent Service. Nice Atmosphere. Friendly people and 2 Adorable Toucans.
for Getaway With Friendsby A verified traveler
Posted Nov 20, 2014 on Hotels
for Familiesby mal servicio en desayuno from buena
cama exquisita , cuarto confortable.Posted Oct 27, 2014 on Hotels
buena en general, el hotel esta muy bonito . el unico inconveniente fue el servcio de desayuno del personal ya que pedi unos huevos termino medio y el mesero aparte de poner mala cara me los trajo todos cosidos , le llame la atencio trajo al chef y me dijo que no podia hacer nada ya que esa orden le habian dicho .habia poca leche de soya y le pedi que si podia traerme mas y me dijo que ya se habia gastado ,molesto realmente
for Familiesby A verified traveler
Good location, mediocre facilitiesPosted Oct 14, 2014 on Hotels
Bantu Hotel is a small boutique hotel in old town Cartagena. It is located in the center of the walled city and is walking distance to many good restaurants and attractions. The attitude and service was good from the hotel employees. However, the hotel facilities are not great. Neither of our rooms had windows. We had several cockroaches in our rooms, our air conditioner broke, and the rooms are very noisy from the street. Pros: Excellent location. Good service and attitude from hotel employees. Cons: Cockroaches in our rooms. Our rooms did not have windows. Our air conditioner did not work. Our rooms were very noisy from the street (until 10:30pm) Roof patio is not maintained (pool, spa, and jacuzzi) Bottom line: The hotel has a nice rustic feel, but is overpriced considering its condition.