Deluxe Suite | Pool | 2 outdoor pools, sun loungers
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Reviews of Casa Pombo

3.5 out of 5
Casa Pombo
Calle del Arzobispado 34 -14, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 87 reviews" "
Rating 8 - Good. 16 out of 87 reviews" "
Rating 6 - Okay. 6 out of 87 reviews" "
Rating 4 - Poor. 1 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

6/10 Okay

melinda

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Garnik

Traveled with family
Liked: Cleanliness, staff & service
So unique hotel very Privacy
Stayed 1 night in Sep 2022
Response from Casa Pombo on Oct 3, 2022
Thank you, See you for the next time.

10/10 Excellent

Abbie

Stayed 1 night in Aug 2022
Response from Casa Pombo on Oct 3, 2022
Thank you, see you for the next time.

6/10 Okay

Erica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Matt

Stayed 1 night in Apr 2022

10/10 Excellent

Jose, Miami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, just the pluming system It’s all and don’t work properly when taking a shower. But that’s ok. The rest of the people dry it’s amazing and the people that work there respectful and helpful
Stayed 1 night in Mar 2022

10/10 Excellent

dawn

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness
Stayed 2 nights in Jan 2022

10/10 Excellent

Camilo

Liked: Cleanliness, room comfort
Best in Cartagena
Beautiful place. Breathtaking architecture and great staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, room comfort
Nice but very inconvenient for electronics!
Great hotel, extremely well located, incredible and very nice staff. Rooms are generous in size. However, if you plan to stay for a week or so, as I did, remember to bring one or two extension chords. There is physically no place (different than the high table) to plug any laptop, telephone, chargers, etc. A big inconvenience if you go there in business or family recreation. The desk on the room has absolutely no place to plug anything, none, period. No idea who designed this hotel renovation, but in today’s technology devices none of them are served by this hotel. Strongly recommend that the worn down night table lamps be replaced by ones that provide that feature.
Stayed 6 nights in Jun 2021

10/10 Excellent

Carlos

Liked: Cleanliness, room comfort
Amazing stay! Highly recommended.
It was amazing, the hotel is beautiful with great AC (much needed). The staff were so helpful, they were able to get us some food and drinks after hours during the curfew. They knew how to get a hold of the doctors for a covid test. I will be back.
Stayed 3 nights in May 2021

10/10 Excellent

Mercedes

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Mercedes

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Beautiful Pictures
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Overall enjoyed my stay here! Only complaint was the construction and lack of front desk upon arrival, but the staff was very helpful otherwise.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was beautiful, amazing staff, friendly and helpful, the location fantastic... Everything was great.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff it’s absolutely gorgeous. The bed could’ve been softer though, but I’d stay here again in an instant
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2019

10/10 Excellent

ML

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just as beautiful as the pictures! Wonderful architecture, private and secluded villas, great rooftop and pool areas!
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
For the price you pay you should receive better service and the hotel should have more public apace such as lobby, storage room, whasrooms, business centre, etc.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

E, Nyc

Liked: Cleanliness, property conditions & facilities, room comfort
Beautifully restored historic mansion with interior pools, lush plantings and gorgeous design. Sprawling suites with charm and complete amenities.
Stayed 4 nights in Aug 2018

4/10 Poor

Juliana, NY

Disliked: Cleanliness, room comfort
The place should be advertised as a bed and breakfast not a 4 Star hotel.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most beautiful room. Exquisite.
Photos do not show the beauty of this hotel. A must-see in person. Very attentive and friendly staff. Clean room, comfy bed, delicious breakfast.
Stayed 2 nights in Apr 2018

10/10 Excellent

DREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Hudson, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but needs more hotel amenities
Missing a good lobby bar, restaurant and hangout area with service, lounge, etc. The space is there, just not utilized properly. They had to go to another hotel to get us a six pack. Amazing facility and well updated while keeping its old colonial style. This place could be absolutely remarkable with the right level of service (Ritz Carlton-like).
Stayed 3 nights in Jan 2018

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T EVEN GO THERE! EXTREMELY DISAPPOINTING
We left the hotel on day 2 of our supposed 5 day stay at Casa Pombo. Dirty, run down, no manager on site, just a guy who does everything from front desk to serving breakfast. It’s not worth the price there asking, there’s far better options in Cartagena for less money. They don’t even give you a bottle of water for your room. Even the night shift person was asleep at 11 pm on a Saturday night. Not recommended at all!
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The hotel was great! Clean and quiet with a very private feel. The staff was very polite and our room was made every day - sometimes more than once. Furthermore, the breakfast that was included was better than many of the nearby restaurants. I definitely recommend Casa Pombo!
Stayed 2 nights in Dec 2017

10/10 Excellent

John, Cambridge, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in center of historic section.
Charming old building - once was a mansion - almost no guests. the staff was very friendly. Convenient to lots of sights, a little park, and lots of places to eat. Streets are fun to wander through.
Stayed 3 nights in Nov 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn’t have picked a better place to stay in Cartagena!
Stayed 2 nights in Oct 2017

10/10 Excellent

KymCass, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Beautiful space.
Hotel staff is very friendly. It is an old building modernized for comfort with an oasis in the middle. Lovely rooftop deck and pool. Nice lounge areas. Great restaurants near by. Hotel staff was very friendly and accommodating.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel that feels like home
Casa Pombo is like your own personal home. Each room is set up to feel like the entire property is just for you. There are multiple areas to hang out in and the rooftop is beautiful. Their sister site is Casa Pestagua is also a great option with a beautiful pool. Can't wait to get back.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Spanish courtyard style house
My wife and I stayed here for a night on our visit to Cartagena. The house is so beautiful, we didn't want to leave! incredible pool, very private, delicious breakfast. House was a joy to explore!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Pombo is amazing! I hope to go back one day.