Charleston Santa Teresa Cartagena

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Outdoor pool, open 7 AM to 7 PM, pool umbrellas, sun loungers
Outdoor pool, open 7 AM to 7 PM, pool umbrellas, sun loungers
Outdoor pool, open 7 AM to 7 PM, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters

Overview of Charleston Santa Teresa Cartagena

VIP Access

Charleston Santa Teresa Cartagena

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationClock Tower6 min walk
  • Popular LocationBocagrande Beach14 min walk
  • Popular LocationIndia Catalina Monument14 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)8 min drive

Choose dates to view prices

About this area

Cartagena

Charleston Santa Teresa Cartagena is located in Cartagena Walled City, a neighborhood in Cartagena, and is in the business district and near the airport. Naval Museum Cartagena and Caribbean Naval Museum are cultural highlights, and some of the area's activities can be experienced at Los Pegasos Dock and Cartagena Fishing Club. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or November 11th Stadium. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Caribbean Naval Museum - 1 min walk
  • San Pedro Claver Church and Convent - 2 min walk
  • Clock Tower - 6 min walk
  • Bocagrande Beach - 14 min walk
  • India Catalina Monument - 14 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 8 min drive

Restaurants

  • Cafe Colonial — 1 min walk
  • La Terraza — 1 min walk
  • El Barón — 2 min walk
  • Quebracho — 3 min walk
  • Cuzco Cocina Peruana — 3 min walk

About this property

Charleston Santa Teresa Cartagena

Luxury Cartagena hotel in Cartagena Walled City with 3 restaurants
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite. All 87 individually decorated rooms feature free WiFi and iPads. Comforts include Egyptian cotton sheets and down comforters, and guests will also appreciate thoughtful touches like minibars (stocked with some free items) and espresso makers.
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Cable television is provided. Guests can make use of the in-room espresso makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Santa Teresa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: USD 23 for adults and USD 23 for children
  • 3 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Yoga classes

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference center (2626 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch TV
  • Cable channels
  • iPad
  • MP3 dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 100.0 per night
Cribs (infant beds) are available for USD 117.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 23 for adults and USD 23 for children (approximately)
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 117.0 per night
  • Rollaway bed fee: USD 100.0 per night
  • Facilities fee: USD 12 per accommodation, per night and includes use of: spa tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 335 out of 458 reviews
5 - Excellent 73%
Rating 4 - Good. 84 out of 458 reviews
4 - Good 18%
Rating 3 - Okay. 20 out of 458 reviews
3 - Okay 4%
Rating 2 - Poor. 8 out of 458 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 458 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!!! In the old city and close to seaport. Excellent pool on the top with amazing city view
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated, centrally located, excellent food and service hotel
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best 3 hotels in Cartagena. I loved my stay here and this will become my favorite hotel to stay when in Cartagena. As a VIP Expedia member, I was welcomed with drinks for two and a food platter with cheese, pastries and fruit. Very eco-friendly, clean and ideally located. Walking distance to exclusive shops and high end restaurants or just site-seeing inside the walled city. The area is very safe and the hotel has impeccable security which will make any guest feel safe and discreet. All staff speak excellent English. Check-in and out was fast and seamless. The rooms are well appointed with ipads and comfortable bed and excellent toiletries. Maids wear protective gear and room service is on point and very timely. My room was serviced twice a day and this was a wonderful surprise and you get daily bottled-water service and I will return in the evening to see my drapes closed. The staff is professional and friendly and the hotel has selected taxi drivers who would be at guest services. Breakfast is delicious and the restaurant is very good. The rooftop bar and pool is awesome as well, with cabanas and the best view of all the city of Cartagena. You can observe the amazing Cartagena sunset from here everyday. The spa is also professional grade with a free drink of choice after your massage. This is an exclusive hotel with excellent quality for the most exclusive travelers. I highly recommend it to anyone looking for a high quality stay and service.
Stayed 5 nights in Sep 2021