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Charleston Santa Teresa Cartagena

Photo gallery for Charleston Santa Teresa Cartagena

Exterior
Seasonal outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas
Master Suite | Frette Italian sheets, premium bedding, down comforters, minibar
Superior Double Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down comforters, minibar
Grand Suite | Living area | 55-inch TV with satellite channels, iPad, Netflix

Overview of Charleston Santa Teresa Cartagena

VIP Access

Charleston Santa Teresa Cartagena

5.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationClock Tower6 min walk
  • Popular LocationAyala Center10 min walk
  • Popular LocationBocagrande Beach14 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)14 min drive

Room options

About this area

Cartagena

Charleston Santa Teresa Cartagena is located in Cartagena Walled City, a neighborhood in Cartagena, and is in the entertainment district and near the boardwalk. Palacio de la Inquisicion and Naval Museum Cartagena are cultural highlights, and some of the area's activities can be experienced at Bodeguita Dock and Los Pegasos Dock. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or Nuevo Bosque Softball Stadium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

What's nearby

  • Caribbean Naval Museum - 1 min walk
  • San Pedro Claver Church and Convent - 2 min walk
  • Clock Tower - 6 min walk
  • Ayala Center - 10 min walk
  • Bocagrande Beach - 14 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 14 min drive

Restaurants

  • El Barón - 2 min walk
  • Quebracho - 3 min walk
  • Cuzco Cocina Peruana - 3 min walk
  • Wippy - 3 min walk
  • La Vitrola - 3 min walk

About this property

Charleston Santa Teresa Cartagena

5-star historic hotel revitalized in 2021 and located in Cartagena Walled City
Take advantage of an airport pick-up service, a rooftop terrace, and designer stores on site at Charleston Santa Teresa Cartagena. Treat yourself to a manicure/pedicure, hydrotherapy, or a sports massage at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature local and international cuisine and a poolside location. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • A seasonal outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), free bicycle rentals, and concierge services
  • Wedding services, massage treatment rooms, and a ballroom
  • A reception hall, tour/ticket assistance, and luggage storage
  • Guest reviews give top marks for the breakfast, pool, and helpful staff
Room features
All 87 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like iPads and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Frette Italian sheets, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • 55-inch TVs with Netflix, streaming services, and satellite channels
  • Free infant beds, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 28 for adults and USD 28 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Terraza
  • Harry`s Cartagena
  • Plaza Santa Teresa

Things to do

  • Bicycle tour information
  • Designer stores
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Lifeguards on site
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2626 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Lifeguards on site
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Renovated entire property - October 2021
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch TV
  • iPad
  • Netflix
  • Satellite channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 31 2022 to December 20 2022 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from May 1 to December 20:
  • Swimming pool
The property will be renovating from July 11 2022 to December 20 2022 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 28 for adults and USD 28 for children (approximately)
  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
The seasonal pool will be open from December 21 to October 31
Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Frequently asked questions

Does Charleston Santa Teresa Cartagena have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM–6:00 PM. The pool is closed seasonally each year from May 1 to December 20. The pool will be unavailable from August 31 2022 to December 20 2022 (dates subject to change). The property will be renovating the pool from July 11 2022 to December 20 2022 (completion date subject to change).

How much does it cost to stay at Charleston Santa Teresa Cartagena?

As of Nov 30, 2022, prices found for a 1-night stay for 2 adults at Charleston Santa Teresa Cartagena on Dec 7, 2022 start from $289.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Charleston Santa Teresa Cartagena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Charleston Santa Teresa Cartagena?

This property doesn't offer parking.

What time is check-in at Charleston Santa Teresa Cartagena?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Charleston Santa Teresa Cartagena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Charleston Santa Teresa Cartagena provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 19 per vehicle applies.

Where is Charleston Santa Teresa Cartagena located?

Located in Cartagena Walled City, this luxury hotel is 0.1 mi (0.1 km) from Parque de La Marina and 0.5 mi (0.8 km) from Ayala Center. Caribbean Naval Museum and Plaza de San Pedro Claver are also within 5 minutes.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 411 out of 554 reviews" "
" "5 - Excellent 74%
Rating 4 - Good. 93 out of 554 reviews" "
" "4 - Good 17%
Rating 3 - Okay. 26 out of 554 reviews" "
" "3 - Okay 5%
Rating 2 - Poor. 10 out of 554 reviews" "
" "2 - Poor 2%
Rating 1 - Terrible. 14 out of 554 reviews" "
" "1 - Terrible 3%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

William, Winnemucca
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The staff were fantastic, very friendly and helpful. Room was nice and cool and always immaculately clean.
Stayed 5 nights in Sep 2022

5/5 Excellent

Mauricio, montgomery
Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, great location, staff very nice
Stayed 3 nights in Sep 2022

3/5 Okay

Ilir
Stayed 5 nights in Aug 2022

5/5 Excellent

fernanda
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2022

5/5 Excellent

Luis
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff on all locations, front desk, restaurants,etc
Stayed 3 nights in Jul 2022

1/5 Terrible

Joseph
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

5/5 Excellent

Carolina
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great location. Amazing staff.
Stayed 3 nights in Jun 2022

5/5 Excellent

Nicholas
Stayed 2 nights in Jun 2022