Very Nice Stay and very well situated
Posted Feb 8, 2017
Hello! Room and breakfast were amazing! The hotel has a great location and very kind and friendly service. What I did not like is that when we arrived at check in they did not want to honor the fact that we had breakfast included, they said that none of the reservations that are done through any of the travel sites including expedia have such benefit. I had it in writing in my print out front he expedia confirmation and it was still an issue. I feel that if the hotels do not wish to work with travel sites then don't, but once they are a part of it, all of the administrative and front desk staff should know the promotions and deals that are doing on. At the end the manager came, saw our print out and even though he was also not convinced, he honored it. Other than this the stay was very pleasant and we will most likely repeat it.
Comment from Hotel Management
Mar 24, 2017 by Martha, Hotel Management
Thank you very much for your message. I am glad you had a great overall experience. Regarding the breakfast issue, we will address that directly and make sure it doesnt happen again. We hope to have you again with us soon.. Kind regards from Cartagena!!