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El Claustro Hotel House

Star Rating
2.5 out of 5

Information

Reviews

3.4 / 5
61 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Breakfast Available

Map

What's nearby

  • Popular Location
    University of Cartagena
    2 min walk
  • Popular Location
    House of Gabriel Garcia Marquez
    4 min walk
  • Popular Location
    Plaza Santo Domingo
    5 min walk
  • Airport
    Cartagena (CTG-Rafael Nunez Intl.)
    9 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Standard Double Room, 1 Queen Bed

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Double Standard - Continental Breakfast

    More details
  • Double Standard - American Breakfast

    More details
  • Superior Quadruple Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Standard Apartment, 2 Bedrooms, Balcony

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Standard Single Room, 1 Large Twin Bed

    Room Amenities

    • Sleeps 1
    • 1 Large Twin Bed
    More details

About this area

Cartagena

Located in Cartagena's Cartagena Walled City neighborhood, El Claustro Hotel House is in the city center and by the ocean. San Pedro Claver Church and Convent and Puerta del Reloj are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Estadio De Softbol De Chiquinquira.

What's nearby

  • Popular Location
    University of Cartagena - 2 min walk
  • Popular Location
    House of Gabriel Garcia Marquez - 4 min walk
  • Popular Location
    Walled City of Cartagena - 5 min walk
  • Popular Location
    Cartagena Cathedral - 5 min walk
  • Popular Location
    Plaza Santo Domingo - 5 min walk

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 9 min drive

About this property

El Claustro Hotel House

Along with a coffee shop/café, this smoke-free hotel has a snack bar/deli and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. All 15 rooms feature modern comforts like flat-screen TVs with cable channels, along with free WiFi. Minibars, room service, and safes are among the other amenities available to guests.

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: 19 percent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 0 for adults and USD 0 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Only registered guests are allowed in the guestrooms.

Property is also known as

  • El Claustro Hotel House Cartagena
  • El Claustro Hotel House
  • El Claustro House Cartagena
  • El Claustro House
  • El Claustro Hotel House Hotel
  • El Claustro Hotel House Cartagena
  • El Claustro Hotel House Hotel Cartagena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Limited parking spaces

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–7:30 AM: USD 0 for adults and USD 0 for children
  • 1 coffee shop/café
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • Spanish

Outdoors

  • Rooftop terrace

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels

Entertainment

  • 24-inch flat-screen TV
  • Cable channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
3.4

Guest rating

5 - Excellent
11
4 - Good
22
3 - Okay
13
2 - Mediocre
8
1 - Poor
7
3.7
Cleanliness
3.9
Service and Staff
3.4
Amenities
3.3
Property condition

1/5

What a dump! Tiny room with a hard bed... what else do I have to say?

Stayed 3 nights in Aug 2019

4/5 Good

There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.

Stayed 3 nights in Jul 2019

2/5

Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.

Stayed 8 nights in Jul 2019

4/5 Good

The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice

Stayed 2 nights in May 2019

3/5

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.

Stayed 5 nights in May 2019

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