expedia

El Claustro Hotel House

Star Rating
2.5 out of 5
Photo gallery

Reviews

3.3 / 5
62 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Breakfast Available

Map

What's nearby

  • Popular Location
    University of Cartagena
    2 min walk
  • Popular Location
    House of Gabriel Garcia Marquez
    4 min walk
  • Popular Location
    Plaza Santo Domingo
    5 min walk
  • Airport
    Cartagena (CTG-Rafael Nunez Intl.)
    9 min drive

Book online or call:

1-800-238-0767

Your dates need to occur after 2019-12-05. Try updating your dates to see prices for your trip.

    About this area

    Cartagena

    Located in Cartagena's Cartagena Walled City neighborhood, El Claustro Hotel House is in the city center and by the ocean. San Pedro Claver Church and Convent and Puerta del Reloj are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Estadio De Softbol De Chiquinquira.

    What's nearby

    • Popular Location
      University of Cartagena - 2 min walk
    • Popular Location
      House of Gabriel Garcia Marquez - 4 min walk
    • Popular Location
      Walled City of Cartagena - 5 min walk
    • Popular Location
      Cartagena Cathedral - 5 min walk
    • Popular Location
      Plaza Santo Domingo - 5 min walk

    Getting around

    • Cartagena (CTG-Rafael Nunez Intl.) - 9 min drive

    About this property

    El Claustro Hotel House

    Along with a coffee shop/café, this smoke-free hotel has a snack bar/deli and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. All 15 rooms feature modern comforts like flat-screen TVs with cable channels, along with free WiFi. Minibars, room service, and safes are among the other amenities available to guests.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Limited parking spaces

    Food and drink

    • Continental breakfast available for a fee daily 6:00 AM–7:30 AM: USD 0 for adults and USD 0 for children
    • 1 coffee shop/café
    • Room service available
    • Coffee/tea in common area(s)

    Family friendly

    • Dry cleaning service
    • Laundry facilities
    • Snack bar/deli

    Conveniences

    • Front-desk safe
    • No elevators
    • Water dispenser

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Languages spoken

    • English
    • Spanish

    Outdoors

    • Rooftop terrace

    More

    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Linens

    Bathroom

    • Hair dryer (on request)
    • Shower
    • Towels

    Entertainment

    • 24-inch flat-screen TV
    • Cable channels

    Food and drink

    • Minibar

    More

    • Desk
    • Phone
    • Safe
    3.3

    Guest rating

    5 - Excellent
    11
    4 - Good
    22
    3 - Okay
    13
    2 - Mediocre
    9
    1 - Poor
    7
    3.7
    Cleanliness
    3.9
    Service and Staff
    3.4
    Amenities
    3.3
    Property condition

    2/5

    • Liked: Cleanliness
    • Disliked: Room comfort

    All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again

    Stayed 3 nights in Aug 2019

    1/5

    • Disliked: Cleanliness, amenities, property conditions & facilities

    What a dump! Tiny room with a hard bed... what else do I have to say?

    Stayed 3 nights in Aug 2019

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities

    There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.

    Stayed 3 nights in Jul 2019

    2/5

    • Disliked: Cleanliness, amenities, property conditions & facilities

    Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.

    Stayed 8 nights in Jul 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice

    Stayed 2 nights in May 2019

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