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Reviews

63 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Breakfast Available

Map

What's nearby

  • Popular Location
    University of Cartagena
    2 min walk
  • Popular Location
    House of Gabriel Garcia Marquez
    4 min walk
  • Popular Location
    Plaza Santo Domingo
    5 min walk
  • Airport
    Cartagena (CTG-Rafael Nunez Intl.)
    9 min drive

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1-800-238-0767

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    About this area

    Cartagena

    Located in Cartagena's Cartagena Walled City neighborhood, El Claustro Hotel House is in the city center and by the ocean. Clock Tower is a notable landmark, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or Nuevo Bosque Softball Stadium.

    Visit our Cartagena travel guide
    Popular Location

    What's nearby

    • University of Cartagena - 2 min walk
    • House of Gabriel Garcia Marquez - 4 min walk
    • Walled City of Cartagena - 5 min walk
    • Cartagena Cathedral - 5 min walk
    • Plaza Santo Domingo - 5 min walk

    Getting around

    • Cartagena (CTG-Rafael Nunez Intl.) - 9 min drive

    About this property

    El Claustro Hotel House

    A coffee shop/café, a snack bar/deli, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. All 15 rooms feature modern comforts like flat-screen TVs with cable channels, along with free WiFi. Guests will also find room service, safes, and showers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Limited parking spaces

    Food and drink

    Continental breakfast available for a fee daily 6:00 AM–7:30 AM: USD 0 for adults and USD 0 for children
    1 coffee shop/café
    Room service available
    Coffee/tea in common area(s)

    Family friendly

    Dry cleaning service
    Laundry facilities
    Snack bar/deli

    Conveniences

    Front-desk safe
    No elevators
    Water dispenser

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop

    Languages spoken

    English
    Spanish

    Outdoors

    Rooftop terrace

    More

    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Linens

    Bathroom

    Shower
    Towels

    Entertainment

    24-inch flat-screen TV
    Cable channels

    More

    Phone
    Safe
    3.3

    Guest rating

    5 - Excellent
    11
    4 - Good
    22
    3 - Okay
    13
    2 - Mediocre
    10
    1 - Poor
    7
    3.6
    Cleanliness
    3.9
    Service and Staff
    3.4
    Amenities
    3.3
    Property condition

    2/5

    • Liked: Cleanliness
    • Disliked: Room comfort

    All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again

    Stayed 3 nights in Aug 2019

    1/5

    • Disliked: Cleanliness, amenities, property conditions & facilities

    What a dump! Tiny room with a hard bed... what else do I have to say?

    Stayed 3 nights in Aug 2019

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities

    There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.

    Stayed 3 nights in Jul 2019

    2/5

    • Disliked: Cleanliness, amenities, property conditions & facilities

    Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.

    Stayed 8 nights in Jul 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice

    Stayed 2 nights in May 2019

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