Nice in the outside, but....
Posted Nov 28, 2016 on Hotels
This hotel looks great and is excellently located. The problem is with the staff. They are not knowledgeable in the local area and have very little empathy for travelers. A few examples:
1) when asked about local restaurants, location of open ATM machines, transfers to other areas, or even where boats leave for the islands the staff had no idea. In some cases they pointed us to a destination that was flat out wrong - multiple times.
2) they wouldn't help us in any way when there were two weddings bumping loud music till 2am on either side of our room. They told us that that's what happens at this hotel. We didn't ask for a discount or anything, just empathy. Blank stares.
3) after returning from the Rosario Islands, we returned to the hotel to leave our bags for 30 minutes while we bought supplies for a long bus ride to Tayrona. They wouldn't let us leave our bags, and it didn't register at all that we'd spent over $2M pesos at their hotel just two days before. Incredible.
Astrid and Laura were our concierges during this time and all around lousy hosts. Never to return here again, and neither should you.