2 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Check availability

Reviews of GHL Corales de Indias

4 out of 5
GHL Corales de Indias
Carrera 1 No. 62-198, Crespo, Cartagena, Bolivar

Reviews

8.0

Very Good

Rating 10 - Excellent. 462 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie Eneline, North Smithfield

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The photos are certainly outdated, that certainly what it used to look like BUT not anymore. The hotel food was poor, we even had dinner there that evening and the taste quality was awful. Rancho Paisa which is literally a 2 min walk up the street had better quality food and beverages. I was extremely upset about the taste of the food in the facility. Pool area is nice that deserves 4 stars but the rooms are 3 to 2 stars at best. The service is 5 stars the team that work there are very admirable and accommodating.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has excellent breakfast, nice pools and service. I like the hotel, only around the property smell was strong but the views from my room was amazing. We had ocean view and city view too. I like the hotel very good and close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

JORGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024
Response from corales on Apr 17, 2024
Respected Mr. Jorge.He receives a cordial greeting from the entire human team of the Corales de Indias Hotel.First of all, I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service.We hope to have your presence at the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

Carlos

Liked: Staff & service, amenities, property conditions & facilities
It was good but they give no bottle water. No bottled water at any hotel in Cartagena it seems. Also i had a friend that was coming over to visit me to have breakfast and they didnt want to let her in. I paid for the breakfast for her abd they gave her trouble a couple of times she came. But is a good place comfortable rooms and overall good staff but restaurant lacks good service !
Stayed 3 nights in Apr 2024
Response from corales on Apr 17, 2024
Respected Mr. Carlos.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for investing minutes of your time to provide us with your rating for our service. It is very important for us to receive your comments because they motivate us to improve day by day.We apologize for the inconvenience at the restaurant.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Julian

Traveled with partner
It would’ve been great to know check in was at 3PM and there weren’t much accommodations in an early check in. Staff is a bit relaxed and takes time to get drinks or service anywhere. We asked for service to the room and they never arrived.
Stayed 1 night in Apr 2024
Response from corales on Apr 17, 2024
Respected Mr. Julian.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for investing minutes of your time to provide us with your rating for our service. It is very important for us to receive your comments because they motivate us to improve day by day.We apologize for the inconvenience experienced during your stay with room service.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes..I like so much that property
Stayed 4 nights in Mar 2024
Response from corales on Apr 17, 2024
Respected Mrs. Karla.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar,muy amables,desayuno bueno variado,la piscina limpia,la habitación limpia.
Stayed 1 night in Apr 2024
Response from corales on Apr 17, 2024
Respected Mrs. María.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from corales on Apr 18, 2024
Respetada Señora Mary.Reciba un cordial saludo en nombre de todo el equipo humano del Hotel Corales de Indias.Antes que nada, deseo expresarle nuestra gratitud por habernos elegido como la mejor opción de alojamiento en la ciudad de Cartagena. Deseamos agradecerle de antemano por invertir minutos de su tiempo para brindarnos su calificación a nuestro servicio.Esperamos contar con su presencia en una próxima oportunidad. Le deseamos un feliz día.Cordialmente,Mauricio Trejos M.Gerente General

6/10 Okay

Sandra

Liked: Staff & service
Disliked: Property conditions & facilities
When I arrived the room was very dirty, I had to have the floor cleaned and the bathrooms had mold, it really is a hotel that needs maintenance, the door to the room had no security, it was broken anyone could open it by yourself. push, breakfast is very limited, otherwise it has a nice pool and security is good
Stayed 3 nights in Mar 2024
Response from corales on Apr 18, 2024
Respected Mrs. Sandra.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all, we express our gratitude for having selected us as the best accommodation option in the city of Cartagena. Likewise, I ask that you accept our excuses for the inconveniences that occurred during your stay.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Liz, Nutley

Traveled with family
Liked: Cleanliness, staff & service
Really friendly staff and clean facility just a little run down and location isn’t ideal. Nonetheless, fairly priced and good enough for a short stay.
Stayed 1 night in Apr 2024
Response from corales on Apr 18, 2024
Respected Mrs. Liz.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Francisco

Stayed 1 night in Apr 2024

6/10 Okay

ALEXANDRA SIDNEY

Liked: Cleanliness, staff & service
Enjoyed my stay would recommend
Stayed 5 nights in Mar 2024
Response from corales on Apr 1, 2024
Respected Mrs. Sidney.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

Linda Seneck

The staff is very friendly and they give great service, however unfortunately our room did have roaches, that was the only downside. The property is close to the airport and it’s conveniently located very close to the city as well as downtown. Anywhere you go it’s not going to be more than a 12 or 15 minute ride. Despite the roaches I would definitely recommend this hotel.
Stayed 5 nights in Mar 2024
Response from corales on Mar 26, 2024
Respected Mrs. Linda Seneck. She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all, we express our gratitude for having selected us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for investing minutes of your time to provide us with your rating for our service. It is very important for us to receive your comments because they motivate us to improve day by day.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.We hope to have your presence in the next opportunity. We wish you a happy day.CordiallyZulay Julio GarciaQuality Assurance Coordinator

6/10 Okay

Carlos, Miramar

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff is very courteous. Property need refurbishing.
Stayed 1 night in Mar 2024
Response from corales on Mar 22, 2024
Respected Mr. Carlos.He receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service. We apologize for the inconvenience you experienced during your stay.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Luisa F

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked that this property was very closed to the airport. 5 minute drive. Closed to the Ciudad Historica. Good location. It was worth the $ $ we paid. Very friendly stuff and always ready to help you out. The food was good but I was expecting to have more typical Colombian food for breakfast. I did not like a tour lady who was deceitful. She worked with the white taxis in feont of the hotel. They were amazingly good. Affordable. However this named Lili was not. She mentioned that she worked with tje hotel. Got aus a Minivan for 14 people $800.000.00. We just wanted the transportation tongontona beach called Playa Tranquila BUT she took us us to the worse possible place. The restaurant was super expensive and it was garbage all over the entrance to the beach. So sad. She has a scamm going. With her excuse been that the drivers will protect you. BUT did not give us a choice. I recommennd the hotel even though it needs to fix its appearabce. But be aware of this lady. Boodk your tour with the agency it light cost you $100 USD but you will go to a top rated beach and not be fool by her.
Stayed 7 nights in Mar 2024
Response from corales on Mar 22, 2024
Respected Lady Mary.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.Likewise, I ask that you accept our excuses for the inconveniences that occurred during your stay.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Mar 2024
Response from corales on Mar 22, 2024
Respected Mr. Alvaro.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Mary

Every bady was amazing thank to all to make this vacation the best.
Stayed 5 nights in Mar 2024
Response from corales on Mar 22, 2024
Respected Lady Mary.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything of it the food the staff very nice the area too so close to the beach very humble place
Stayed 1 night in Feb 2024
Response from corales on Mar 6, 2024
Respected Lady Delilah.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

2/10 Terrible

Vanessa

Stayed 1 night in Feb 2024
Response from corales on Mar 22, 2024
Respected Lady Vanessa.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service. We apologize for the inconvenience you experienced during your stay.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and professional. Awesome big pool! The breakfast is nice. We enjoyed our stay and will stay again.
Stayed 4 nights in Feb 2024
Response from corales on Mar 5, 2024
Respected Mr. Edwin.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Shantel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room we stay at had a septic issue it had a bad smell always. They service was poor
Stayed 3 nights in Jan 2024
Response from corales on Mar 5, 2024
Respected Mrs. Shantel.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all, we express our gratitude for having selected us as the best accommodation option in the city of Cartagena. Likewise, I ask that you accept our excuses for the inconveniences that occurred during your stay.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Lara, las vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property needs a makeover. Looks like it might have been nice in it day but run down for a 4 start hotel
Stayed 2 nights in Feb 2024
Response from corales on Feb 28, 2024
Respected Mr. Lara.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service. We apologize for the inconvenience you experienced during your stay.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Irvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the GHL Relax Corales de Indias Hotel. The location was convenient, the room was spacious and clean, and the amenities were excellent. The staff was very friendly and helpful, especially Sandro, Diana, Jacklyn, Jorge, Lina, Claribel, Indira, and Miguel. They went above and beyond to make my family feel welcome and comfortable. They gave me great recommendations for local attractions and restaurants, and they always greeted me with a smile. I would like to thank them for their outstanding service and hospitality. I highly recommend this hotel to anyone visiting Cartagena. It was a memorable experience and I hope to come back soon.
Stayed 8 nights in Feb 2024
Response from corales on Feb 28, 2024
Respected Mr. Irvin.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

FRED MOORE

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and close to the beach
Stayed 1 night in Dec 2023
Response from corales on Feb 28, 2024
Respected Mr. Moore.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

kayann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from corales on Feb 28, 2024
Respected Mr. Kayann.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Taraliz

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from corales on Feb 23, 2024
Respected Mr. Taraliz.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

4/10 Poor

Pouria

Stayed 1 night in Feb 2024
Response from corales on Mar 22, 2024
Respected Mrs. Pouria.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service. We apologize for the inconvenience you experienced during your stay.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

HUGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food and the service
Stayed 4 nights in Feb 2024
Response from corales on Feb 23, 2024
Respected Mr. Hugo.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Anders

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. The staff is super friendly and helpful. The hotel has a few years under the belt and they are doing some work, but it is clean, the room has a safe etc. I had the Junior Suite which was nice and gave more space. Great balcony to sit on. The swimming pool was very nice
Stayed 14 nights in Jan 2024
Response from corales on Feb 23, 2024
Respected Mr. Anders.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

hector

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good there safe place and quiet
Stayed 4 nights in Feb 2024
Response from corales on Feb 23, 2024
Respected Mr. Hector.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really polite and the room view is amazing
Stayed 3 nights in Feb 2024
Response from corales on Feb 23, 2024
Respected Lady Paula.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Maria Del Pilar, Winter Park

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good customer service
Stayed 5 nights in Jan 2024
Response from corales on Feb 23, 2024
Respected Lady Maria del Pilar.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Sayuri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay ! workers made sure you were always comfortable and try to help you with anything you need. And always always friendly
Stayed 5 nights in Jan 2024
Response from corales on Feb 1, 2024
Respected Lady Sayuri.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

milena

Stayed 1 night in Jan 2024
Response from corales on Jan 18, 2024
Respetado Señor Milena.Reciba un cordial saludo en nombre de todo el equipo humano del Hotel Corales de Indias.Deseamos agradecerle de antemano por invertir minutos de su tiempo para brindarnos su calificación a nuestro servicio, es grato saber que cumplimos con sus expectativas.Esperamos contar con su presencia en una próxima oportunidad. Le deseamos un feliz día.Cordialmente,Mauricio Trejos M.Gerente General

6/10 Okay

Julian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
3 Star Hotel as Maximum
It was not good enough, hotel is marked as 4 stars but it is not, max 3. Hotel looks deteriorated, broken, dirty, aisle in the 8 floor is broken, not good condition to take kids with you, air conditioner with dust even the cover fell in front of us. The value vs amenities is insane vs others in the same area.
Stayed 3 nights in Jan 2024
Response from corales on Jan 13, 2024
Respected Mr. Julian.He receives a cordial greeting on behalf of the entire human team of the Hotel Corales de Indias.First of all, we express our gratitude for having selected us as the best accommodation option in the city of Cartagena. Likewise, I ask that you accept our excuses for the inconveniences that occurred during your stay.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

4/10 Poor

joey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not what it was I paid $8,000 for my stay from December 22,2023 thru January 7, 2024 the rooms dirty , the maintenance sucks , the air conditioners were always broken and kept changing me room to room , cleanliness horrible and people that work there at the front desk suck
Stayed 16 nights in Dec 2023
Response from corales on Jan 13, 2024
Respected Mr. Diaz.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all, we express our gratitude for having selected us as the best accommodation option in the city of Cartagena. Likewise, I ask that you accept our excuses for the inconveniences that occurred during your stay.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Joana

Stayed 1 night in Jan 2024
Response from corales on Feb 1, 2024
Respected Lady Johana.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

RUBEN

Stayed 4 nights in Jan 2024
Response from corales on Jan 13, 2024
Respetado Señor Ruben.Reciba un cordial saludo en nombre de todo el equipo humano del Hotel Corales de Indias.Deseamos agradecerle de antemano por invertir minutos de su tiempo para brindarnos su calificación a nuestro servicio, es grato saber que cumplimos con sus expectativas.Esperamos contar con su presencia en una próxima oportunidad. Le deseamos un feliz día.Cordialmente,Mauricio Trejos M.Gerente General

10/10 Excellent

PEDRO, White Plains

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff were amazing! Specially Lina, Johanna Cervantez, Raul, and many others
Stayed 8 nights in Dec 2023
Response from corales on Jan 4, 2024
Respected Mr. Pedro.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

RONALD ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Timely service was good.
Stayed 5 nights in Nov 2023
Response from corales on Jan 4, 2024
Respected Mr. Ronald.He receives a cordial greeting on behalf of the entire human team of the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating for our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 8
Stayed 4 nights in Nov 2023
Response from corales on Dec 6, 2023
Respected Mrs. Beatriz.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

8/10 Good

Virginia M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was nice stay here I wanted back soon
Stayed 7 nights in Nov 2023
Response from corales on Dec 4, 2023
Respected Mrs. Virginia.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Close to the airport and city. Safe, clean and quite!
Stayed 3 nights in Nov 2023
Response from corales on Dec 4, 2023
Respected Mr. Edward.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Mercedes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto pasar mis dias con este hotel con mi bebe Sophia. La atencion de el personal fue excellente para mi y para mi hija. Muchisimas gracias a Neidys, Johnny, Armando, Jimena, & Felix!! Muchisimas gracias por todas sus atenciones.
Stayed 6 nights in Nov 2023
Response from corales on Dec 4, 2023
Respetada Señora Mercedes.Reciba un cordial saludo en nombre de todo el equipo humano del Hotel Corales de Indias.Deseamos agradecerle de antemano por invertir minutos de su tiempo para brindarnos su calificación a nuestro servicio, es grato saber que cumplimos con sus expectativas, para nuestros anfitriones será satisfactorio conocer que le hicieron sentir como en casa.Esperamos contar con su presencia en una próxima oportunidad. Le deseamos un feliz día.Cordialmente,Mauricio Trejos M.Gerente General

4/10 Poor

Vilmarie

Liked: Property conditions & facilities
During my stay at the hotel, I was charged double for the water consumption in my room. I purchased additional bottled water whenever I needed it and paid for each bottle at the time of purchase. I also drink, some days, (because they did not refil the bar with water every day) water bottles from the bar in the room. However, during the checkout, they charged me the entire amount again, the ones that I already purchased plus the ones that I owned. Unfortunately, I couldn't contact them after leaving the hotel since none of their phone numbers worked. Therefore, I am planning to report this issue to my credit card company and cross-check every billing record for the water bottles that I purchased. Additionally, the housekeeping service was not up to the mark as they didn't clean the room properly or change the towels on the day before the day that we left. I advise others to be cautious while staying there. I would not prefer to stay at this hotel again.
Stayed 5 nights in Nov 2023
Response from corales on Dec 4, 2023
Respected Mrs. Vilmarie.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service. We apologize for the inconvenience you experienced during your stay.We will take the appropriate internal measures, according to our quality policies and service standards; so that this type of situation does not occur again.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Sergio Ivan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is not inside the city walls but it is not far by taxi. The manager must improve the restaurant food quality. The food is so basic. If you are not a regular tourist you will be fine. Otherwise, that experience will be so bad. Breakfast buffet: Too much food but the quality is low.
Stayed 2 nights in Nov 2023
Response from corales on Dec 4, 2023
Respected Mr. Sergio.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

Juan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Nov 2023
Response from corales on Dec 4, 2023
espected Mr. Juan.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

10/10 Excellent

MARIA ALTAGRACIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from corales on Dec 4, 2023
Respetada Señora María Altagracia.Reciba un cordial saludo en nombre de todo el equipo humano del Hotel Corales de Indias.Deseamos agradecerle de antemano por invertir minutos de su tiempo para brindarnos su calificación a nuestro servicio, es grato saber que cumplimos con sus expectativas.Esperamos contar con su presencia en una próxima oportunidad. Le deseamos un feliz día.Cordialmente,Mauricio Trejos M.Gerente General

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean. Amazing staff.
Stayed 4 nights in Oct 2023
Response from corales on Nov 11, 2023
Respected Mrs. Sofia.She receives a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.We would like to thank you in advance for investing minutes of your time to give us your rating of our service, it is pleasant to know that we met your expectations, it will be satisfying for our hosts to know that they made you feel at home.We hope to have your presence in the next opportunity. We wish you a happy day.Cordially,Mauricio Trejos M.General manager

6/10 Okay

Cliford

Traveled with family
Liked: Staff & service
Was not good.
Stayed 4 nights in Oct 2023
Response from corales on Nov 11, 2023
Respected Mr. Cliford.Receive a cordial greeting on behalf of the entire human team at the Corales de Indias Hotel.First of all I would like to express our gratitude for having chosen us as the best accommodation option in the city of Cartagena. We would like to thank you in advance for taking a few minutes of your time to rate our service. We apologize for the inconvenience you experienced during your stay.Our team works daily to offer the best service.Thanks for your attention. We wish you a happy day.Cordially,Mauricio Trejos M.General manager