Ratings based on 682 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 23, 2016
Excellent hotel Excellent breakfast. The staff were very nice
5 out of 5
by A verified traveler from caceres

Had a little trouble with front desk

Posted Jul 17, 2016
Very nice hotel , great pool and great place to vacation
1 out of 5
by A verified traveler

Very Nice Hotel

Posted Jun 21, 2016
Pros: Location I was taking pictures and this hotel provided a excellent back drop for what I wanted to accomplish
Cons: None
Location: Location was perfect. I was only a good slow 30 minute walk from the mall
From check-in to check-out hotel staff top rate. Treated very nice while I stayed there. Rivas Rest Staff Top Notch. Game Room personnel very helpful and friendly Security personnel had very good customer service skills
Comment from Hotel Management
Jun 30, 2016 by Vinod Agarwal - General Manager, Hotel Management
Dear Guest, We are delighted to read your excellent comments about your recent stay at our property; thanks for choosing the Hilton Cartagena! We look forward to welcoming you back to our property, your home in our beautiful city. Sincerely, Vinod Agarwal – General Manager
4 out of 5
by A verified traveler from Bogota, D.C.

Good hotel for a weekend trip

Posted Jun 7, 2016
Nice hotel which facilities are in a quite good condition. It has a small public beach that can be accessed mainly by the hotel garden; higly prívate. The hotel staff is quite friendly.
Comment from Hotel Management
Jun 30, 2016 by Vinod Agarwal - General Manager, Hotel Management
Dear Mr. Daniel, We really appreciate your kind comments! Thanks for highlighting the hospitality of our team members and facilities. Should your plans bring you back to Cartagena de Indias, we would be delighted to serve you again. Sincerely, Vinod Agarwal – General Manager
4 out of 5
by A verified traveler from Mexico

Buena visita pero no exclente

Posted May 14, 2016
Piscina en servicio, servicio lento de restaurante en desayunos y cenas.
5 out of 5
by A verified traveler

Hotel agradable que piensa en los niños

Posted May 6, 2016
La zona de juegos es buena los niños se divirtieron el Personal es muy amable
4 out of 5
by A verified traveler

Posted May 4, 2016
Overall good. Food was not excellent but acceptable.
5 out of 5
by A verified traveler

Hotel muy agradable, la playa esta sucia

Posted May 2, 2016
El hotel y las instalaciones muy bien, la playa y el mar muy sucios, y los ambulantes no te dejan descansar!!!
5 out of 5
by A verified traveler from san diego ca

best value and nice hotel...

Posted May 2, 2016
Location: close to nice financial area of Bogota. if you are a first time visitor (which we were) we felt extremely safe.
did three weeks abroad with 7 hotels and this place was great. best value and clean
5 out of 5
by A verified traveler from New York

Great for Discovering Cartagena

Posted Apr 17, 2016
Pros: The rooms are comfortable and modern, the staff is helpful and courteous, the restaurant is good and the pool facilities are among the best in town.
Cons: The gym is not adequately air conditioned. Also, finding someone who speaks English is not always easy -- but that is part of the experience.
The Hilton is an excellent choice for those who want to discover Cartagena but stay in a secure, modern environment. Other Cartagena hotels may be trendier, but in terms of creature comforts, the Hilton offers a great combination of modern convenience and resort facilities, close enough to the old city to get there easily but far enough away to be in the 21st century, instead of the 16th. Special thanks to the on-site travel service, which gives excellent advice on tourism and restaurants.