Ratings based on 934 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cartagena, Colombia

Nice hotel, below average beach

Posted Nov 1, 2017
It's the Hilton so the hotel is nice from check in to check out. Nice staff, decent gym, great pool area. The only thing that I didn't like was the beach. If you want a hotel with an amazing beach, this is not the place. The sand is closer to the color of dirt and the water isn't clear by any standards. But, if you don't mind staying in the pool area, you'll be fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from BOGOTA

Nice hotel Very good service

Posted Oct 11, 2017
We enjoy the hotel with the family Good for kids The hotel is nice for kids
3 out of 5
by A verified traveler from New york USA

Posted Sep 14, 2017
Overall hotel is nice and at best location in Cartagena (and the highest rates). Very disappointed as of the following issues - coffee maker was very dirty, (after compliianing some came after long time and said we'll replace in few mins but it took again very long time and then left message in Spanish. Even in next 3 days it was not replaced. Though We did clean over selves). - locker (safety box) was not working. After complaining, it took more than 1 hours the techinition replaced the battery and cleaned battery terminals. - very dirty glass windows. That was blocking a beautiful view on of 3 beatuiful pools and the beach. There was mold on all three windows. - one light was not working in the bothroom. - toilet seat was broken / repaired. But the carrack was there and was a place for germs to grow. - sailing for the shower was broken - hotel restaurant's prices are high. Staff was nice and cooperative. The beauty of the hotel is the Pool area, beautiful and well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Was amazing, we enjoy the slides, the beach, pool has a bar
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Corey from NYC

Posted Aug 26, 2017 on Orbitz
A Very good, clean, safe hotel. Very close to food, shopping and a just 10 minute and very inexpensive cab ride to the old city. More like a high 4 to 4.5 at most star rated hotel. Definitely not a 5! But still a very nice hotel and I would very much recommend it and I would definitely stay here again. Hotel staff was very attentive and room was very clean. Comfortable beds and the free Wi-Fi is a plus.
Comment from Hotel Management
Aug 28, 2017 by Vinod Agarwal - General Manager, Hotel Management
Dear Corey, Thanks for choosing the Hilton Cartagena for your recent stay in our lovely city. We sincerely appreciate your kind comment highlighting our strategic location and the hospitality of our team member. Should your plans bring you back to Cartagena de Indias, please give us the possibility to welcome you again. Cordially, Vinod Agarwal - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Great hotel 3 tennis courts in good Food wasn't spectacular, average. Prices are high. . .
Comment from Hotel Management
Aug 28, 2017 by Vinod Agarwal – General Manager, Hotel Management
Dear Guest, We really appreciate your kind comments! Thanks for highlighting our tennis courts; your feedback is very important to us. Should your plans bring you back to Cartagena de Indias, we would be delighted to serve you again. Sincerely, Vinod Agarwal – General Manager
4 out of 5
by A verified traveler from Montreal

Beach wasn't very nice

Posted Aug 25, 2017
A lot of garbage on the beach everywhere. Beaucoup de détritus sur la plage.
Comment from Hotel Management
Aug 28, 2017 by Vinod Agarwal – General Manager, Hotel Management
Dear Gary, Thank you very much for your time in providing us your feedback! We really appreciate your comments that help us to improve our services every day! We hope that to give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests. Kind regards, Vinod Agarwal – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice Hilton

Posted Aug 23, 2017
The hotel was very nice and staff was very friendly, overalll we really enjoyed our stay. The only draw back that we found was the "Private" beach. The beach is in fact accessible to only hotel guests however the vendors that are at the beach are OVERWHELMING!!! We could NOT relax at all! We were SWARMED and not left alone it was honestly so upsetting. We decided to just stay in the pool area because it was so bad. We were not able to enjoy the "private" beach at all!! Sad because we thought we could go there and relax but it was the opposite. I know they are trying to make a living but they should limit them from over bothering the guests.
Comment from Hotel Management
Aug 28, 2017 by Vinod Agarwal – General Manager., Hotel Management
Dear Jules, Thank you very much for taking the time to post a review about Hilton Cartagena! We are pleased to note that you had a great stay with us and enjoyed our pool complex and the hospitality of our team members. Your feedback about the beach will serve us to investigate the situation and help us to take remedial actions. We hope to have another opportunity to welcome you back again. Cordially, Vinod Agarwal – General Manager.
3 out of 5
by Lianne

This traveler left a rating score only Posted Aug 17, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great conference capabilities.

Posted Aug 15, 2017
Hotel is very nice but nearby beaches arent great and the colonial old town is a bit far if you plan on going there often. We went there for a conference, which was great in terms of space, organization and service.
Comment from Hotel Management
Oct 31, 2017 by Vinod Agarwal-General Manager, Hotel Management
Dear guest, We are very happy to receive your kind comments highlighting the hospitality of our team members as well as our meeting rooms and facilities. Thanks for choosing the Hilton Cartagena, we look forward to receive you again during your next visit to Cartagena de Indias. Sincerely, Vinod Agarwal-General Manager