Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Wonderful people

Posted Jul 27, 2016
Pros: Organic breakfast and staf.
Cons: Made the common areas more elegant.
Location: The resort is far way from the "murada city" but near to "Bocagrande" area with a lot of shoppings.
We stay at this hotel for both days in family. Hotel is nice and have great roons. The common areas are very nice too. But how lovelly and amazing are the people in the resort!!!
Comment from Hotel Management
Jul 27, 2016 by Vinod Agarwal – General Manager, Hotel Management
Dear Guest, Thanks for letting us know how much you enjoyed your stay at our hotel with this very nice review! We really appreciate your comments highlighting our breakfast menu and staff as well as your suggestion, we continually work to improve and renovate our common areas to give better experiences to our guests; we are glad to know that our guest rooms and the hospitality of our team members let you have a great time at our property! We look forward to welcome you again very soon. Cordially, Vinod Agarwal – General Manager
5 out of 5
by A verified traveler from São Paulo

Uma ótima e confortável opção na praia de Cartagen

Posted Jul 24, 2016
Pros: O espaço físico e a conservação.
Location: Uma ótima opção para quem não quer ficar na cidade muralhada. Com restaurantes por perto.
O hotel é amplo, com boas piscinas e uma praia privativa.
4 out of 5
by A verified traveler from São Paulo

Hotel com padrão Hilton. Muito bom

Posted Jul 24, 2016
Location: O local é bonito. Visual muito interessante. Para fazer coisas fora do Hotel, em Cartagena o melhor é pegar um taxi, que é muito barato.
Quartos amplos. Camas excelentes. Piscinas fantásticas. A praia em frente ao Hotel não é de água clara, mas já sabíamos. Tudo muito limpo. Café da manhã ótimo
5 out of 5
by A verified traveler

Posted Jul 23, 2016
Excellent hotel Excellent breakfast. The staff were very nice
5 out of 5
by A verified traveler from caceres

Had a little trouble with front desk

Posted Jul 17, 2016
Very nice hotel , great pool and great place to vacation
1 out of 5
by A verified traveler

Very Nice Hotel

Posted Jun 21, 2016
Pros: Location I was taking pictures and this hotel provided a excellent back drop for what I wanted to accomplish
Cons: None
Location: Location was perfect. I was only a good slow 30 minute walk from the mall
From check-in to check-out hotel staff top rate. Treated very nice while I stayed there. Rivas Rest Staff Top Notch. Game Room personnel very helpful and friendly Security personnel had very good customer service skills
Comment from Hotel Management
Jun 30, 2016 by Vinod Agarwal - General Manager, Hotel Management
Dear Guest, We are delighted to read your excellent comments about your recent stay at our property; thanks for choosing the Hilton Cartagena! We look forward to welcoming you back to our property, your home in our beautiful city. Sincerely, Vinod Agarwal – General Manager
4 out of 5
by A verified traveler from Bogota, D.C.

Good hotel for a weekend trip

Posted Jun 7, 2016
Nice hotel which facilities are in a quite good condition. It has a small public beach that can be accessed mainly by the hotel garden; higly prívate. The hotel staff is quite friendly.
Comment from Hotel Management
Jun 30, 2016 by Vinod Agarwal - General Manager, Hotel Management
Dear Mr. Daniel, We really appreciate your kind comments! Thanks for highlighting the hospitality of our team members and facilities. Should your plans bring you back to Cartagena de Indias, we would be delighted to serve you again. Sincerely, Vinod Agarwal – General Manager
4 out of 5
by A verified traveler from Mexico

Buena visita pero no exclente

Posted May 14, 2016
Piscina en servicio, servicio lento de restaurante en desayunos y cenas.
5 out of 5
by A verified traveler

Hotel agradable que piensa en los niños

Posted May 6, 2016
La zona de juegos es buena los niños se divirtieron el Personal es muy amable
4 out of 5
by A verified traveler

Posted May 4, 2016
Overall good. Food was not excellent but acceptable.