Ratings based on 240 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Pros: Location, access to beach.
Cons: Staff visits each room at least 3 times a day (distracting): check the status, check the mini bar, clean. Cuisine should be more local, seafood.
Location: Not much to do nearby, unless you take taxi to city. Concierge service would be nice!
Very western-like hotel, local touches would be great. Staff should improve English :) Overall great vacation!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful hotel that makes your trip fabulous

Posted Jan 2, 2017
Pros: Best thing was the staff, followed by the great amenities and clean American standards
Cons: Room needed a little bit of improvement like paint touch up or a little bit more modern decorations / accessories (such as phones in rooms)
Location: Very great location on the beach, close to the airport, 10 mins away from walled city - very accessible for everything
What a fantastic hotel - the best thing was the amazing staff at every point of contact (front desk, pool, restaurant, security, etc.) and the location and facilities which were superb. Nice pools, beachfront property, two restaurants and made my vacation so great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Enjoyed my time

Posted Dec 26, 2016
I booked ocean view and did receive ocean view. The view was great and my daughter loved it, as this was her birthday trip. The room was cleaned and towels were replaced everyday. The hotel staff all around was kind and attentive. The pools are nice and no issues finding a chair. I will say the beach area is not that great and you will be harassed by locals trying to sell you things from massages, hair braiding, jet skis rides so if you don't mind that you will enjoy the beach. I will also say that the water is not clear, but overall the hotel is nice and it's not far from places. You can go right outside the door and get a taxi that will take you anywhere such as the old city for about $10COP.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel but ..

Posted Dec 24, 2016
location Is good , clean, it is at the end of the day Hilton : but be aware that you must pay extra fees ( more than 50 $ ) if you have a guest.
5 out of 5
Recommended
for Everyone
by A verified traveler from GUATEMALA

nice hotel, great location

Posted Dec 23, 2016
I was on Hilton Cartagena on vacations with my daughters, have a very good time there. Pool area and restauran are geat. Everything is near. The only problem is whet it rains, street flood and some taxis do not enter to the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from F

Nice resort, a little bit far from everything

Posted Dec 20, 2016
The hotel and pool are nice and clean. There were many small shops and restaurants within walking distance. The hotel is a little bit far from everything, as it is in the corner of the city. Don't pay for the breakfast, you can walk a block and find a nice local place for 1/4 of the cost.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice!

Posted Dec 9, 2016
Staff is so kind , food is delicious. Every dollar spent was worth it.! Excellent location.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

great hotel for kids with best pool set up

Posted Oct 24, 2016
great hotel for kids with best pool set up you can imagine
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Cool rooms, great pool w/ a bar, and on beach

Posted Oct 13, 2016
Location: Visit historic walled city and eat at the many amazing restaurants. Drink coco locos on the beach.
* Awesome, large pool with a bar. Good drinks and decent food. * Really cool and comfortable rooms. Book a suite to get a large private balcony w/ beach chairs * Right on the beach. * There are better beaches just north of airport.
3 out of 5
by A verified traveler from Greenwich, Ct.

Beach Hotel But Avoid The Beach

Posted Oct 12, 2016
Location: I stayed away from the beach. The hotel is a short (10 minute) cheap cab ride from the Old City which is striking.
Room was what you would expect at a Hilton, staff generally pleasant and helpful. Basically a resort hotel with nice pools for families but beach is dirty with peddlers.