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Reviews of Hilton Cartagena

4.5 out of 5
Hilton Cartagena
Avenida Almirante Brion, El Laguito, Cartagena

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time at the hotel. Great facilities and excellent staff & service.
Stayed 3 nights in Apr 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 18, 2024
Dear MiriamThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 Excellent

Placido

Stayed 2 nights in Apr 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Apr 18, 2024
Estimado PlacidoMuchas gracias por tomar parte de su importante tiempo para compartir su calificación y comentarios acerca de su reciente estadía en nuestro hotel, nos complace saber que usted se sintió cómodo y que nuestras facilidades y ubicación llenaron sus expectativas. Recuerde que Hilton Cartagena es su casa y esperamos su pronta vista para darle la bienvenida y brindarle la mejor experiencia de servicio

8/10 Good

IOANNIS A

Traveled with family
Liked: Staff & service, amenities
Bathroom, and shower were ferry and really bad shape for a Hilton, need proper and fine repairs
Stayed 5 nights in Apr 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Apr 15, 2024
Dear IOANNISThank you for taking some minutes of your time to share your feedback about your stay on our property.We sincerely apologize for the situations about the bathroom your comments have been shared with the Maintenace manager in order to control measures being applied to these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Camilo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the beach! It wasn't too crowded, but there were some locals selling things which added to the experience. The pools were great, and there was even a good one for kids which my son loved. The suite we stayed in was huge and had a remarkable view of Cartagena. The breakfasts were excellent, but more importantly, the waiters and chefs always made us feel special by preparing envueltos de maíz for us most days. :).
Stayed 5 nights in Apr 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Apr 12, 2024
Dear CamiloThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 Excellent

mariano

Stayed 4 nights in Mar 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 15, 2024
Estimado MarianoThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time staying at the Hilton Cartagena. The staff were attentive, rooms clean and ambiance beautiful. The breakfast was delicious and wide variety of food. Highly recommend hotel and I will visit again.
Stayed 3 nights in Apr 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 7, 2024
Dear AlistairThank you for taking some minutes of your important time to rate us and to share your comments bout your stay at Hilton Cartagena.We are pleased to know your entire stay at our property was to your liking, thank you for highlighting our staff, rooms, and breakfast.Remember Hilton is your home in Cartagena and we always will be happy to welcome you.Best regards!

10/10 Excellent

Taniqua

Stayed 3 nights in Mar 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Apr 7, 2024
Estimada TaniquiaLe agradecemos por compartir con nosotros su calificación acerca de su reciente estadía en nuestro hotel.Esperamos tener la dicha de ojalá prontamente poder tenerla de vuelta en nuestro hotel para seguir brindándole experiencias memorables.Cordialmente,

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful and breakfast and the honors club were a nice addition.
Stayed 1 night in Mar 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Mar 30, 2024
Dear CynthiaThank you for taking a moment to provide us your opinion and comments about your recent stay at Hilton Cartagena also thank you for highlight the breakfast and staff in the stay review.Remember that you will be always welcome in our hotel. Best regards,

8/10 Good

Yosria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a money exchange and gym on site. Water coolers need to be more available near rooms. Ice machines need to work
Stayed 6 nights in Mar 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Mar 30, 2024
Dear YosiraThank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting our facilities. We sincerely apologize for the situations about the ice machine and water coolers your comments have been shared with the person in charge in order to control measures and these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

8/10 Good

Anthony

Stayed 5 nights in Mar 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Apr 18, 2024
Dear AnthonyThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was good. Please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 Excellent

Javier Alfonso Alarcon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located at the Bocagrande area, close to shopping malls and restaurants. It’s also very close (10 min by car) to the historic downtown. Right in front of the beach and great swimming pools.
Stayed 4 nights in Mar 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Mar 30, 2024
Estimado JavierEstamos muy agradecidos con usted por haber tomado parte de su importante tiempo para calificar su experiencia en Hilton Cartagena. También nos complace que dentro de sus comentarios haya destacado nuestra estratégica ubicación las facilidades y el confort, créame que todo lo hacemos con mucho amor para que nuestros clientes se sientan atendidos, valorados y respetados.Esperamos tener la dicha de darle la bienvenida nuevamente ojalá en un futuro cercano, recuerde Hilton es su casa en Cartagena.

8/10 Good

Ramiro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything is nice, but prices is can the expense for food & beverage inside the hotel
Stayed 5 nights in Mar 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 22, 2024
Thank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting the overall service.We also thank you for your suggestion regarding restaurant prices. Your comment in this regard will be shared with the management of the area in charge to create improvement plans..Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 22, 2024
Dear AnaThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Staff was great walls in hotel room pretty thin. Could hear children playing next door all hours shower not hot enough overall a average stay
Stayed 1 night in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 22, 2024
Dear PaulThank you very much for your time in providing us your feedback! We are extremely sorry for the inconveniences you had during your stay at Hilton Cartagena; especially sorry for the noise and the shower, your comments have been shared with the corresponding management team and necessary actions will be taken. We really appreciate your comments that help us to improve our services every day! We hope that to give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests.Kind regards,

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year and call it our home. We tried other hotels but this one is the best overall. The only thing I would improve is the "coffee". In a country with the best coffee in the world the breakfast coffee is not good.
Stayed 7 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 22, 2024
Dear BarryThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall between rooms very thin had no hot water in the shower
Stayed 7 nights in Feb 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Mar 30, 2024
Dear PaulThank you for taking some minutes of your time to share your feedback about your stayWe sincerely apologize for the situations about the hot water your comments have been shared with the Maintenace manager in order to control measures being applied to these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 5 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 22, 2024
Dear CrystalThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 Excellent

Vladimir A, Courtlandt manor

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room cleanliness can be improved
Stayed 7 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 22, 2024
Dear VladimirThank you for taking some minutes of your time to share your feedback about your stay on our property. your comments about the cleanliness have been shared with the housekeeping manager in order to improve the serviceRemember Hilton is your home in Cartagena and always will be welcome

10/10 Excellent

Varghese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 7, 2024
Dear VargheseThank you for taking some minutes of your time to share your feedback about your stay on our property, Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Geoffrey

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 7, 2024
Dear GeoffreyThank you for taking some minutes of your time to share your feedback about your stay on our property.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Thomas

Traveled with family
The people providing service at this property are amazing!
Stayed 6 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 23, 2024
Dear ThomasThank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting our staff service.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards

8/10 Good

Bashar, san mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Property needs work
Stayed 6 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 7, 2024
Dear BasharThank you for taking a moment to share your experience about your recent stay in our property, your opinion is very important because allow us to create action plansWe hope that you give us another opportunity to serve you once again to display the true Hilton service we constantly provide for our guests.Sincerely,

6/10 Okay

Rolando

Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Apr 9, 2024
Apreciado RolandoMuchas gracias por tomar parte de su importante tiempo para compartir su calificación acerca de su reciente estadía en nuestro hotel, nos complace saber de qué en términos generales la estadía en Hilton Cartagena fue de su agrado. Recuerde que Hilton Cartagena es su casa y esperamos su pronta vista para darle la bienvenida y brindarle la mejor experiencia de servicio. Cordialmente,

10/10 Excellent

Jhonyer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive on Apr 7, 2024
Dear JhonyerThank you for taking some minutes of your time to share your feedback about your stay on our propertyRemember Hilton is your home in Cartagena and always will be welcome.Warm regards!

8/10 Good

Melissa, orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hilton! Property was clean and the employees were friendly. I didn’t have hot water in my shower and the phone stop working. The jacuzzi wasn’t hot at all but everything else was nice!
Stayed 3 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 23, 2024
Dear MelissaThank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting the cleanliness and our staff service.We sincerely apologize for the situations about the shower and phone your comments have been shared with the Maintenace manager in order to control measures being applied to these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Julissa

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We always have a great stay and super friendly staff
Stayed 2 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 23, 2024
Dear JulissaThank you for taking some minutes of your important time to rate us and to share your comments bout your stay at Hilton Cartagena.We are pleased to know your entire stay at our property was to your liking, thank you for highlighting our staff serviceRemember Hilton is your home in Cartagena and we always will be happy to welcome you.Best regards!

10/10 Excellent

Jason

Stayed 4 nights in Feb 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Apr 7, 2024
Dear JasonWe are pleased to know your entire stay at our property was to your likingRemember Hilton is your home in Cartagena and we always will be happy to welcome you.Best regards!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The breakfast was great! The clams and spaghetti was terrible. Do not order it. The rest of the food was decent. Staff was excellent. Very friendly and helpful. The pools are nice.
Stayed 5 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 23, 2024
Dear KevinThank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting the breakfast and our staff service.We sincerely apologize for the situations about the spaghetti; your comments have been shared with the A&B manager in order to control measures being applied to these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Danierys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The staff was so helpful and nice especially Valentina at the front desk. It’s honestly in the best spot, close to everything! Felt very safe walking around the town. The room was cleaned everyday, beautiful views, great drinks at the bar pool and great food too! Definitely staying here again when I come back to Cartagena.
Stayed 4 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 23, 2024
Dear DanierysThank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting the cleanliness, drinks and our staff service.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 Excellent

Hugo

Stayed 2 nights in Feb 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Apr 7, 2024
Estimado HugoMuchas gracias por tomar unos minutos de su tiempo para calificar su experiencia en nuestro hotel y otorgarnos la máxima calificación Recuerde que Hilton es su casa en Cartagena y sería un honor para nosotros darle la bienvenida nuevamente en nuestra propiedad. Cordialmente,

10/10 Excellent

mariano

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think it was one of the best properties in all Cartagena
Stayed 3 nights in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Mar 23, 2024
Dear MarianoThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

2/10 Terrible

MOHINDER

Stayed 1 night in Feb 2024
Response from Juan Herrera - Front Desk Coordinator /Executive T on Apr 9, 2024
Dear Mohinder¡Greetings from Hilton Cartagena!Thank you for taking a moment to share your experience about your recent stay in our property, your opinion is very important because allow us find out improvable items and create action plans

10/10 Excellent

Aleksandr

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair rating - 4.8 Wonderful hotel, bright and clean rooms, beautiful view from the window. Very friendly staff, 4 wonderful pools, from deep (2 meters) to shallow, for children. There is a private beach (no need to pay specially for access to the sea). Inside the hotel there are several souvenir shops and a currency exchange office with a good, fair exchange rate. The only thing I didn't like was the restaurant. The food at breakfast (included) is good, but if you want to order something for lunch or dinner, be prepared that the food will be undercooked, almost half-raw. And the hotel restaurant has very high prices. There are excellent restaurants within a two-minute walk from the hotel, where the food is delicious and the prices are half the price.
Stayed 4 nights in Jan 2024
Response from Juan Herrera – Front Desk Coordinator / Executive on Mar 30, 2024
Dear AleksandrThank you for taking some minutes of your important time to rate us and to share your comments bout your stay at Hilton Cartagena.We are pleased to know your entire stay at our property was to your liking, thank you for highlighting our rooms, service, and beach access.Remember Hilton is your home in Cartagena and we always will be happy to welcome you.Best regards!

10/10 Excellent

Patricia, Panama

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, safe, very modern and well kept, fríendly and excellent staff and service
Stayed 4 nights in Jan 2024
Response from Felix Marrugo - Front Desk Coordinator on Jan 29, 2024
Dear Patricia,Thank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

6/10 Okay

Aristides

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff at the beach did not work for the hotel and over charge me for drinks. hotel charge $422.78 for my stay and payment was already made to expedia. i need a refund from hotel. also hotel told me they dont have double room king bed. i was given a standard room.
Stayed 2 nights in Jan 2024
Response from Felix Marrugo - Front Desk Coordinator on Jan 25, 2024
Dear Mr. Aristides, I would like to express our sincere gratitude for taking the time to rate our services and provide us with your valuable feedback. Your comments are highly appreciated as they help us understand our clients' opinions and take necessary actions to improve our products and services. We hope to have the pleasure of welcoming you again on your future visits to the city. Best regards, Felix Marrugo Front Desk Coordinator / Executive Tower

10/10 Excellent

Andres, Hampton bays

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall
Stayed 3 nights in Dec 2023
Response from Felix Marrugo - Front Desk Coordinator on Jan 25, 2024
Dear Mr. AndresThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

8/10 Good

Edgardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Felix Marrugo on Jan 17, 2024
Dear Mr. EdgardoThank you very much for taking a few minutes of your time to rate us.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

10/10 Excellent

Shilpa, Portland

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Fancy for Colombia - a large resort with lots of amenities. But leave and explore the real Cartagena! I felt like I was anywhere in a nice Hilton in the USA. Great for solo travelers. Very safe
Stayed 1 night in Dec 2023
Response from Felix Marrugo - Front Desk Coordinator on Jan 17, 2024
Dear ShilpaThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

8/10 Good

Manoj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property itself is in a nice location with very nice beach, the roads, side walks nearby are not well maintained. The manhole covers nearby were missing or broken, so you have to be careful walking around. This is probably due to city folks. I visited the same hotel in 2016, the state of the hotel in general seems slightly worse compared to then. Hilton should put in effort to keep the place up to date for modern times in terms of maintenance.
Stayed 1 night in Jan 2024
Response from Felix Marrugo - Front Desk Coordinator on Jan 17, 2024
Dear Mr. Manoj, I would like to express my sincere gratitude for taking the time to rate our services and provide us with your valuable feedback. Your comments are highly appreciated as they help us understand our clients' opinions and take necessary actions to improve our products and services. We hope to have the pleasure of welcoming you again on your future visits to the city. Best regards, Felix Marrugo Front Desk Coordinator / Executive Tower

6/10 Okay

luis, austin

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A resort that is family oriented, but needs renovation it is old, requires for its condition a full renovation. Our room the bathroom smelled horrible al the time, water could not be regulated, the restaurants are old fashioned. good points; PEOPLE are excellent!!! wow!!!
Stayed 6 nights in Dec 2023
Response from Felix Marrugo on Jan 17, 2024
Dear Mr. Luis,I would like to express my sincere gratitude for taking the time to rate our services and provide us with your valuable feedback. Your comments are highly appreciated as they help us understand our clients' opinions and take necessary actions to improve our products and services.We hope to have the pleasure of welcoming you again on your future visits to the city.Best regards,Felix MarrugoFront Desk Coordinator / Executive Tower

4/10 Poor

Alan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Felix Marrugo - Front Desk Coordinator on Jan 17, 2024
Dear Mr. AlanThank you very much for taking a few minutes of your time to rate us.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

10/10 Excellent

GABRIELA

Stayed 3 nights in Jan 2024
Response from Felix Marrugo - Front Desk Coordinator on Jan 25, 2024
Estimada Sra. Gabriela Muchas gracias por tomar unos minutos de su tiempo para calificarnos.Esperamos tener el honor de darle la bienvenida de nuevo en sus futuras visitas a la ciudad.Cordialmente,Felix Marrugo - Front Desk Coordinator /Executive Tower

10/10 Excellent

BRENDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My home away from home. I love everything about this hotel. I have enjoyed it for the last 35 years and plan to do so for the next 35 years. Keeps getting better and better.
Response from Felix Marrugo - Front Desk Coordinator on Jan 17, 2024
Dear Brenda, Thanks for choosing the Hilton Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed the hospitality of our team members and all our service and facilities; your comments encourage and motivate us to serve our guests better every day!We look forward to seeing you again shortly and serving you again as a loyal guest.Sincerely,Felix Marrugo – Front Desk Coordinator

10/10 Excellent

NyAsia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Felix Marrugo - Front Desk Coordinator / Executive on Jan 17, 2024
Dear Ms. NayasiaThank you very much for taking a few minutes of your time to rate us.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

10/10 Excellent

Erik, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beaches!
Stayed 5 nights in Dec 2023
Response from Felix Marrugo on Jan 2, 2024
Dear Mr. ErikThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Cartagena in my opinion. This is my second time there and they never disappoint.
Stayed 2 nights in Dec 2023
Response from Felix Marrugo on Jan 2, 2024
Dear Robert, It was an honor to serve you on your last visit to our property! We are pleased to know that you enjoyed the service and hospitality of our team members. We would be delighted to welcome you back soon.Kind regards, Felix Marrugo – Front Desk Coordinator

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. Staff are extremely nice!!!
Stayed 4 nights in Dec 2023
Response from Felix Marrugo on Jan 2, 2024
Dear Andrew, It was an honor to serve you on your last visit to our property! We are pleased to know that you enjoyed the service and hospitality of our staff. We would be delighted to welcome you back soon.Kind regards, Felix Marrugo – Front Desk Coordinator

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Food amazing
Stayed 3 nights in Dec 2023
Response from Felix Marrugo on Jan 2, 2024
Dear Ms. Patricia,Thank you very much for taking a few minutes to rate us and share your valuable comments encouraging us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Stayed 10 nights in Dec 2023
Response from Felix Marrugo on Jan 2, 2024
Dear Mr. JoseThank you very much for taking a few minutes of your time to rate us and share this picture.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower

10/10 Excellent

Fernando

Stayed 1 night in Dec 2023
Response from Felix M on Jan 2, 2024
Dear Mr. FernandoThank you very much for taking a few minutes of your time to rate us.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Felix Marrugo - Front Desk Coordinator / Executive Tower