Ratings based on 184 Verified Reviews

3.6 out of 5
89% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, ON

Posted Mar 27, 2017
Very impressed. Good location, good service, yummy breakfast and a pleasant stay.
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
We appreciate your comments! We work hard to offer the best service and satisfy our clients. We hope to have you back in our hotel on your next visit to Cartagena.
4 out of 5
by Dennis

Posted Mar 9, 2017 on Hotels
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Gracias por sus comentarios , estamos mejorando para su comodidad .
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Aug 14, 2016
Easy to walk to good restaurants, shopping etc. Staff don't speak English well.
Comment from Hotel Management
Aug 19, 2016 by Carlos, Hotel Management
Gracias por sus comentarios , estamos mejorando para su comodidad .
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego, CA

Super helpful staff!

Posted Jul 22, 2016
The staff was very resourceful and kind. They helped us secure transportation that was even better than the one we planned on. This tip was worth the stay!
Comment from Hotel Management
by Carlos, Hotel Management
Gracias por sus comentarios
2 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great location, that's it.

Posted Jul 18, 2016
Pros: The ONLY thing that this hotel has going for it is a good location, air conditioning, and a decent mattress. has free wifi too.
Cons: amenities, jacuzzi/pool for hot days, cleaner room.
Location: you can walk to pretty much everything in the walled city.
Our room didn't even have any toiletries, no extra towels or toilet paper, and there was someone else's hair in the shower. The jacuzzi on the roof top that is pictured is EMPTY and they don't fill it with water for some reason, so that was something else that was disappointing. The ONLY thing that this hotel has going for it is a good location, air conditioning, and a decent mattress. Not what we expected and looks nothing like the photos.
Comment from Hotel Management
by Carlos, Hotel Management
Gracias por sus comentarios , estamos mejorando para su comodidad .
1 out of 5
by Sara

No cancelation policy

Posted Jul 15, 2016 on Hotels
Not very accomodating or kind. I found the check in process to be tedious. I reserved the wrong day and they were not helpful at all.
Comment from Hotel Management
Jul 19, 2016 by Hotel Patio de la cruz, Hotel Management
Buenos días Gracias por sus comentarios . Le recordamos que su tarifa es una tipo NO REEMBOLSABLE por lo cual no acepta devoluciones , cancelaciones y modificaciones . Le recordamos que usted quería rembolso de su dinero para lo cual se le dijo que no era posible además usted utilizo su habitación sin ningún problema .
4 out of 5
by A verified traveler

Good price to stay in the old town

Posted Jul 14, 2016 on Hotels
Good price
Comment from Hotel Management
Jul 19, 2016 by Hotel Patio de la cruz, Hotel Management
Gracias por sus comentarios .
3 out of 5
by Osiris from New York

affordable room not so nice views

Posted Jun 23, 2016 on Hotels
my room had a bad AC and no windows.
Comment from Hotel Management
Jun 25, 2016 by Hotel Patio de la cruz, Hotel Management
Gracias por sus comentarios , estamos mejorando para su mayor comodidad .
5 out of 5
by David from New York

Beautiful stay

Posted Jun 22, 2016 on Hotels
It was a very beautiful hotel. Clean . Artistic . Friendly staff . Just experience it yourself.
Comment from Hotel Management
Jun 24, 2016 by Hotel Patio de la cruz, Hotel Management
Gracias por sus comentarios . Fue un gusto atenderlo .
5 out of 5
by Catherine A

Posted May 28, 2016 on Hotels
Comment from Hotel Management
by Hotel Patio de la cruz, Hotel Management
Gracias por sus comentarios , estamos mejorando para prestar un mejor servicio .