We enjoyed our stay in this beautiful hotel a lot.
The staff needs to get some more knowledge about the activities than can be done in Cartagena and surroundings.
And be more willing to help in scheduling restaurants and day trips reservations.
Comment from Hotel Management
Jan 2, 2016 by Jaime Rojas, Hotel Management
Thank you very much for choosing Casa San Agustin Hotel for your recent visit to Cartagena de Indias.
I offer you my most sincere apology for the inconvenience with our staff.
I am very concerned about your comment and in order to properly follow up on this situation and do the necessary improvements, I need to have more information such as the name of the person you were dealing with, date and time, etc. This will be so much appreciated.
Rooms Division Manager