Rooftop terrace

Reviews of Hotel Cartagena Royal Inn

3 out of 5
Hotel Cartagena Royal Inn
Calle De La Cruz No 9 - 41, Cartagena, Bolivar

Reviews

8.0

Very Good

Rating 10 - Excellent. 114 out of 310 reviews" "
Rating 8 - Good. 99 out of 310 reviews" "
Rating 6 - Okay. 68 out of 310 reviews" "
Rating 4 - Poor. 18 out of 310 reviews" "
Rating 2 - Terrible. 11 out of 310 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel para pasar un par de noches. Hay mucho ruido de los bares aledaños.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how friendly the staff was, from the front desk to the restaurant on the rooftop.
Stayed 3 nights in Feb 2024
Response from Administración on Mar 10, 2024
Thank you so much for sharing a review of your recent experience. We are thrilled to know that we made a good impression on you. We hope you could visit us again soon.

6/10 Okay

Shonari

Traveled with group
It was ok
Stayed 3 nights in Feb 2024
Response from Administración on Mar 4, 2024
Dear guest.Thank you for your feedback, we look forward to welcoming you back again soon.

10/10 Excellent

Kendrix

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Response from Administración on Mar 1, 2024
Dear guest, thank you for your feedback. We are so pleased to know you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Olga

Stayed 1 night in Feb 2024
Response from Administración on Mar 21, 2024
Muchs gracias por disponer unos minutos y calificar cómo fue su estadía, es un honor saber que somos merecedores de 5/5. ¡Le esperamos pronto!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. I loved the staff and how central it was to everything.
Stayed 3 nights in Sep 2023
Response from Administración on Feb 5, 2024
Thank you for your lovely review, we are so happy to know your stay was great.We hope to host you soon again.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Administración on Feb 2, 2024
Estimado cliente, muchas gracias por su valiosa calificación, le esperamos en un futuro cercano.Saludos cordiales.

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room, kind staff, perfect location - great place to stay for a few nights!
Stayed 4 nights in Jan 2024
Response from Administración on Jan 25, 2024
Dear Brianna, thank you so much for your great review.We are happy to know your experience was so nice. We hope see you again soon.

10/10 Excellent

Sarah

Response from Administración on Feb 13, 2024
Muchas gracias por su amable ponderación. Le esperamos en una próxima visita, esta siempre será su casa.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Administración on Feb 13, 2024
Muchas gracias por su amable ponderación. Le esperamos en una próxima visita, esta siempre será su casa.

10/10 Excellent

Ann-Kristin

Stayed 2 nights in Oct 2023
Response from Administración on Nov 1, 2023
Muchas gracias por su valiosa puntuación de lo que fue su reciente experiencia en nuestro hotel.Nuestro personal estará muy contento al saber que logramos dejar gratas memorias.Le esperamos en un futuro cercano.¡Saludos!

10/10 Excellent

Manuela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es perfecto si quieres estar en la ciudad amurallada !.
Stayed 2 nights in Oct 2023
Response from Administración on Oct 12, 2023
Respetada Manuela.Muchas gracias por su valiosa retroalimentación, esta siempre será su casa en Cartagena de Indias.¡La esperamos pronto!.

8/10 Good

Emma

Stayed 5 nights in Sep 2023
Response from Administración on Sep 25, 2023
Respetada señora Emma, gracias por dejarnos su apreciación de cómo fue su estadía.Siempre será un gusto atenderla.¡Esperamos verla pronto!

10/10 Excellent

FELIX I

Stayed 2 nights in Sep 2023
Response from Administración on Sep 20, 2023
Muchas gracias por disponer unos minutos y dejar su calificación del servicio recibido.Esta siempre será su casa en Cartagena.¡Saludos!

10/10 Excellent

Ana Clara

Stayed 3 nights in Sep 2023
Response from Administración on Sep 11, 2023
Respetada Ana Clara, muchas gracias por su valiosa calificación, nos complace saber que su estadía fue merecedora de un 10/10.Siempre será bienvenida.

8/10 Good

Juliana

Stayed 3 nights in Aug 2023
Response from Administración on Aug 23, 2023
Muy buenas señora Juliana.Permítanos agradecerle por la oportunidad de saber cómo fue su estadía. Nos encantaría tener la oportunidad en una próxima visita superar sus expectativas.Que tenga un excelente día y esperamos verlo pronto.

8/10 Good

Gloria, memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Administración on Aug 13, 2023
Muchísimas gracias por dejarnos su ponderación y evaluar cómo fue su experiencia en nuestro hotel. Aquí siempre serán bienvenidos.Cordial saludo.

10/10 Excellent

Maria Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Administración Hotel Royal Inn on Aug 4, 2023
Muchas gracias María, por dejarnos su calificación, nos encanta saber que somos merecedores de 5/5, esta siempre será su casa en Cartagena de Indias. Cordialmente,

10/10 Excellent

Carmen

Stayed 3 nights in Jul 2023
Response from Administración on Aug 23, 2023
Respetada señora Carmen, mil gracias por calificar el hotel, nos agrada saber que cumplimos con sus expectativas.Gracias por escogernos. Recuerde que siempre será bienvenida.

10/10 Excellent

cesarina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recomendado
Response from Administración Hotel Royal Inn on Jul 22, 2023
Mil gracias por su valiosa ponderación. Esta siempre será su casa en Cartagena.Feliz fin de semana.

10/10 Excellent

Valeria Geo

Stayed 2 nights in Jun 2023
Response from Administración on Jul 5, 2023
Hola respetada Valeria.Muchísimas gracias por su valoración, nos encanta saber que su estadía en nuestro hotel due de su agrado.Le esperamos en una próxima, feliz día.

10/10 Excellent

Victor

Stayed 4 nights in Jun 2023
Response from Administración on Jun 28, 2023
Respetado señor Victor.Muchas gracias por su valoración, nos complace haber dejado agradables memorias.Esta siempre será su casa en Cartagena de Indias.¡Hasta pronto!

2/10 Terrible

Omid

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If looking for peaceful hotel its not the right one cause in every level workers doing renovations, dusty, loud Never come back
Stayed 7 nights in Jun 2023
Response from Administración on Jun 26, 2023
Dear Omid.Thank you for taking the time to leave a review. We appreciate all feedbacks.We are so sorry to see that you had a negative experience, and we appreciate you bringing it to our attention. Now, we are pleased to tell you we have finished our recent remodeling, and all facilities are pretty and clean as usual.Again, thank you for your feedback, and we apologize for your any inconvenience. We hope you will give us another chance in the future.

10/10 Excellent

Ricardo

Stayed 4 nights in Jun 2023
Response from Administración on Jun 19, 2023
Respetado señor Ricardo.Reciba un cálido saludo de parte de todo el equipo hotel Cartagena Royal Inn.Mil gracias por disponer unos minutos de su valioso tiempo para ponderar su estadía en nuestro hotel.Nos encantaría ser nuevamente sus anfitriones.Nuestros mejores deseos.

6/10 Okay

Luciana, Kirkland

Traveled with group
Liked: Cleanliness, staff & service
Unfortunately the ac is very weak , more like a fan really, when people talk outside is like talking on your ear , is loud … I had a very hard time to really rest to enjoy my day . The stuff are amazing , friendly , caring always wants to help. The food is simple , nothing much.
Stayed 3 nights in May 2023
Response from Administración on May 19, 2023
Estimada Luciana, Realmente apreciamos el tiempo que ha dedicado a darnos su opinión. Lamentamos profundamente el impase que menciona con el Aire acondicionado estuvimos revisando a detalle qué sucedió puesto su comentario nos llamó la atención y lamentablemente no supimos durante su estadia al respecto para darle una solución de inmediato. Por último, también sentimos que su descanso se haya visto interrumpido debido a la situación que comparte, Agradecerle de ante mano por resaltar el trabajo de nuestros colaboradores siempre estamos dispuestos a Dar lo mejor de nosotros para que tenga una muy buena experiencia. Estaríamos más que dichosos el saber que regresa a nuestra ciudad y que nos de la oportunidad de atenderle con la misma alegría. Que tenga un excelente día.

10/10 Excellent

Jeferson

Stayed 4 nights in May 2023
Response from Administración on May 18, 2023
Estimado Jeferson, Realmente apreciamos el tiempo que ha dedicado a darnos su opinión. nos llena de mucha Alegría y nos anima a seguir ofreciendo lo mejor de nosotros para crear experiencias únicas e inolvidables a nuestros huéspedes y visitantes. Esperamos que nos pueda visitar en otra ocasión.

10/10 Excellent

MAIANA

Stayed 3 nights in Apr 2023
Response from Administración on Apr 26, 2023
Estimada señora Maiana, reciba un cálido saludo.Mil gracias por permitirnos saber que fue grata su más reciente experiencia en nuestro hotel. Estamos a su entera disposición para lo que necesite y si regresa a Cartagena.Saludos cordiales.

10/10 Excellent

Yily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, this make your stay way different. Everyone was very accommodating and helpful. We totally recomend the hotel.
Stayed 2 nights in Mar 2023
Response from Administración Hotel Royal Inn on Mar 31, 2023
Muchas gracias por sus agradables palabras, nos hace sentir orgullosos del compromiso y la pasión de nuestro equipo. Esta siempre será su casa en Cartagena y nada nos haría más felices que recibirles en una próxima oportunidad. Feliz día y siempre a su servicio.Administración.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, but wonderful things to say. Me and my girlfriend had a lovely time there. The staff is super friendly, very accomodating and helpful. I loved the rooftop area, and the chef there makes delicious food!
Stayed 2 nights in Feb 2023
Response from Administración on Feb 11, 2023
Dear Edgar.With so many great places to choose from, it is an honor that you have decided to stay with us,we really appreciate your kind words about your experience in our hotel and our staff will be very pleased to know that all their efforts paid off, specially our chef who works hard to create luscious plates.We hope you could consider us for your future visits.

10/10 Excellent

Kent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Administración on Jan 18, 2023
Thank you so much for leaving us a 5-star rating, it is truly appreciated!. We look forward to meeting you again.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super warm and friendly staff. Great little hotel. Highly recommend !
Response from Administración on Jan 13, 2023
Adam, thank you so much, for this valued comment!, we really appreciate it. We all put in the work to keep you and all of our guests happy. We hope to see you again.

10/10 Excellent

Andres Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside la ciudad amurallada and close to nice places for food or drinks
Response from Administración on Jan 12, 2023
Thank you so much for choosing us and we are pleased you have enjoyed our facilities and services.

10/10 Excellent

Youshan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 2 nights in Nov 2022
Response from Administración Hotel Royal Inn on Nov 19, 2022
Thank you so much for your kind words, we really appreciate, it was a pleasure having you with us and are thrilled you have enjoyed your stay, see you next soon.

8/10 Good

Phouvanad Jack

Stayed 4 nights in Oct 2022

8/10 Good

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very Attentive, room was clean and remodeled, well located!
Stayed 2 nights in Oct 2022
Response from Administración on Oct 21, 2022
Dear Luciana,Thank you so much for sharing your feedback about your recent experience in our hotel. We really appreciate your kind words, and we love you have enjoyed our comfortable facilities and our location. This kind of comments would help other guests.We hope you will stay again with us.Sincerely,

10/10 Excellent

Yarimyr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bonito, moderno y económico. En el mismo centro histórico, cerca de todo.
Stayed 1 night in Oct 2022
Response from Administración on Oct 8, 2022
Estimada Yarimyr, es un enorme gusto saber que su estadía en nuestro hotel fue de su total agrado. Gracias por mencionar como aspectos positivos nuestra ubicación e instalaciones, estamos seguros que será de mucha ayuda para otros viajeros.Nos encantaría poder contar con usted en una próxima oportunidad.

8/10 Good

Kalvin

Liked: Cleanliness, staff & service
Very nice for a family or couple. I was a solo travel, last minute booking.
Stayed 1 night in Aug 2022
Response from Administración Hotel Royal Inn on Oct 12, 2022
Dear Kalvin, It is our pleasure to hear your valuable feedback. We work hard to create memorable guest experiences and your feedback has demonstrated that we got it, and we appreciate you letting us know.We look forward to you joining us again.Sincerely,

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay. It is set in the right location especially if you’re looking to explore the town and eat some great food. The staff was extremely accommodating and always happy to help. I do wish the hot tub was actually hot when we tried to use it but other than that we had a great time here.
Stayed 2 nights in Jun 2022
Response from Administración on Jul 19, 2022
Dear Maribel, We really appreciate for taking the time to share your feedback, we are so grateful for your kind words about our team. We deeply sorry about hot tub and we will check what happened. We will love to welcome you back. Have a great day.

10/10 Excellent

Sarah Bo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing! Front desk and also the ladies who did our breakfast! Thank you
Stayed 1 night in Jun 2022
Response from Comentario de la dirección del hotel. on Jul 12, 2022
We are deeply grateful that you took the time out to leave us a 5-Star review. That’s great to know our team help make your stay was satisfactory.

10/10 Excellent

Chrystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😃
Stayed 2 nights in Jun 2022
Response from Comentario de la dirección del hotel. on Jul 12, 2022
Thank you so much for sharing your rating with us and the community, we are thrilled to see that you have enjoyed your experience in our hotel. We are looking forward to welcoming you again at Cartagena Royal inn hotel. Kinf regards.

10/10 Excellent

Laurent

Stayed 1 night in Jun 2022
Response from Comentario de la dirección del hotel. on Jul 12, 2022
Respetada Laurent, muchas gracias por destinar unos minutos de su tiempo y dejar una calificación del servicio recibido en nuestro hotel, nos encanta saber que todo estuvo 10/10, será para nosotros un honor poder ser sus anfitriones y entregar lo mejor de nosotros. Feliz día. Cordialmente, Administración.

10/10 Excellent

Renata

Stayed 7 nights in Jun 2022
Response from Administración Hotel Royal Inn on Jun 27, 2022
Gracias por tan apreciada calificación, esto denota que su experiencia en nuestro hotel fue de su agrado y nada nos haría más felices que poder contar con su honorable compañía en una próxima oportunidad. Que tenga excelente día.

10/10 Excellent

Mesi

Stayed 1 night in Jun 2022
Response from Administración Hotel Royal Inn on Jun 13, 2022
Muchas gracias por escogernos, nos da mucho gusto ver su calificación, esperamos contar con su honorable visita en una próxima oportunidad y brindarle nuestra mejor atención. Saludos cordiales.

6/10 Okay

RUDOLF

Liked: Staff & service
maintenance of rooms check have to be improve !!!
Stayed 8 nights in May 2022
Response from Administración Hotel Royal Inn on Jun 12, 2022
Thank you for your feedback regarding how we can improve our service and facilities. I will be sure to pass on your feedback to the rest of our team; we look forward to seeing you again soon, I am sure we can provide a better experience the next time.

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2022
Response from Administración Hotel Royal Inn on Apr 13, 2022
Thank you so much for taking the time to write a review. We really appreciate you loved your stay with us. Looking forward to hosting you again soon.

10/10 Excellent

LUISA FERNANDA

Stayed 1 night in Mar 2022
Response from Comentario de la dirección del hotel. on Apr 7, 2022
Muchísimas gracias por tomarse un minuto de su valioso tiempo para dejarnos su calificación. Nos complace enormemente que haya disfrutado su estadía en nuestro hotel, esperamos que nos acompañe en otra oportunidad.

6/10 Okay

ana lucia

Stayed 3 nights in Mar 2022
Response from Comentario de la dirección del hotel. on Apr 7, 2022
Apreciada señora Ana Lucía, muchas gracias por sacar un espacio de su valioso tiempo para dejarnos una calificación, es algo que apreciamos mucho. Nos encantaría poder contar con su presencia en otra oportunidad y superar sus expectativas. Que tenga un excelente día. Cordialmente Marcela Reales.

10/10 Excellent

JERALD

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is inside the the walled city. Close to everything. The location is actually at the end of the main street. Not too bad. Employees are the Best. Cindy speaks english well. She gave us advice about "Do's and Don't" in Cartagena. She offered us so much help during our stay. Covid test. Tours. Resto and etc. Erik was very nice too. English is not too bad. He always open the door for us in the middle of the night. There's a hot tub at the 4th Floor. There's alot of oeople al the time because the morning Breakfast is there. I'll stay here again next time.
Stayed 1 night in Dec 2021
Response from ALEJANDRO CASTRO on Dec 14, 2021
Thank you for taking a minute of your time to rate us and leave us your feedback. We are pleased to know that you enjoy your stay with us and we hope to have your preference again in a future stay in the city. Thank you for your comment which we will take into account. Happy day

8/10 Good

FRANCISCO

Stayed 1 night in Nov 2021
Response from Gerente on Dec 5, 2021
Gracias por tomarse un minuto de su tiempo para dejarnos una calificación. Esperamos poder contar con su preferencia para una futura visita a nuestra ciudad.

4/10 Poor

Eric

Liked: Staff & service
Disliked: Room comfort
Skip
Hot water? Ac? 3rd room. Then no hot water done Ac control? Batteries & control changed Wasted so much time exactly over half day on maintenance Power out no generator , others yes Maidinmosquitos in totallybites So....
Stayed 3 nights in Oct 2021
Response from Manager on Oct 19, 2021
Dear Guest. We are sorry to hear that you had some inconvenience. We are working to improve and we will take the measures to improve the points you are letting us know. Shortly we will have a solar panel system with batteries for energy backup.