Ratings based on 630 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel close to the beach

Posted May 13, 2017
Pros: Every things.
Cons: Nothing.
Location: Restaurants, little mall,the beach.
In this hotel Every things is EXCELLENT very clean, good staff,and good price.
Comment from Hotel Management
May 16, 2017 by Guest Service, Hotel Management
Dear Mr. Paco We thank you for sharing with us your experience at our facilities, being apart of this special date for you folks is an honor. We will be there always to offer you the best services.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Very attentive and friendly staff.

Posted May 3, 2017
Overall it's a great hotel, accessible and with a great view, staff overall was very nice and friendly specially the restaurant area.
Comment from Hotel Management
May 5, 2017 by Wally, Hotel Management
We are happy knowing that your stay was more than expected, it is not enough to say that we want you to return to this your home in Cartagena to serve you as you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Great breakfast very much family oriented . Great location .But don't go there for the beach .
Comment from Hotel Management
May 7, 2017 by Anonymous el Expedia, Hotel Management
Es muy importante y significativo para nosotros recibir de parte de usted este comentario, gracias por tomarse el tiempo y detallar su experiencia. Esperamos tener el gusto de atenderle nuevamente!
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Would definitely come back

Posted Apr 30, 2017
I love hotel Dann the reception was very helpful and upon checkin they upgraded me to a Oceanview room which was beautiful the breakfast was amazing various selection different varieties of beards and and deli,eggs fresh fruit. The only thing I can say need improvement would be the wifi connection it was very weak in the room but overall great loved it
Comment from Hotel Management
May 5, 2017 by Karen, Hotel Management
We love to receive your comment, besides gratifying we fill our soul with the knowledge of duty fulfilled, each of us works with great enthusiasm to leave a mark on our guests.
1 out of 5
by A verified traveler

Horrible Experience! Stay Away!!

Posted Apr 23, 2017
Check in with young lady was great, friendly and helpful. Went to room unpacked went to get some food and came back and key did not work. Went to front desk got another young lady. She told me I was not in that room and made me feel like a thief. I have never in my life been treated so badly by one person in my whole life. It is disgusting that a hotel chain like this one has someone so rude and abusive working for them. I will make sure everyone I know in the business world stays away from Hotel Dann.
Comment from Hotel Management
May 5, 2017 by Dale, Hotel Management
We would first like to thank you for letting us know your experience with us, likewise expressing our concern for what you have mentioned, if you would like us to know details of what we experienced at our facilities, we ask you to send us your contact information by an internal message With the purpose of communicating to us as soon as possible. It is of all our interest the valuable information that can provide us so as to make the corresponding follow up to avoid that that bad image continues with you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogotá D.C.

Nice Hotel, Beautiful Experience

Posted Apr 21, 2017
The hotel is very good, the location is excelent, and the beach is in front of the Hotel. The breakfast was excelent and so complete. The room was ok and the view is amazing... The pool was excelent too, they provided towels if you want to go to Beach or Pool. The taxes of the hotel and the city are so expensive, it was dissapointed because you payed in expedia and thought that here was included the taxes, but the hotel has another taxes, so expensive....
Comment from Hotel Management
May 5, 2017 by Santiago, Hotel Management
We are grateful for your kindness in this comment, we are pleased to know that we have met your expectations and that the effort of all of us as partners to provide you with a pleasant stay has paid off. We will be waiting for you in a new opportunity to assist you with the kindness and excellence that characterizes us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Great Location Great Staff Very spacious and clean rooms
Comment from Hotel Management
May 5, 2017 by Anonymous el Expedia, Hotel Management
We appreciate your kind comment. We hope you come back in another opportunity to serve you as you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Excellent Location

Posted Apr 13, 2017
We had a wonderful experience here from the moment we arrived. The staff was very polite and attentive. Addressed minor issues we had immediately. Felt very secure and comfortable.
Comment from Hotel Management
Apr 27, 2017 by Al, Hotel Management
We were happy knowing that your stay at the hotel was more than expected, it goes without saying that we want you to come back to your next home in Cartagena to serve you as you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Good option for travel

Posted Apr 11, 2017
Is not a five stars hotel, but it has all the amenities a couple need. The staff were always there to help us, and the breakfast was good. I really enjoy the pool and the fact that it's right by the beach. The hotel have everything you need, and the price is reasonable. I recommend this hotel.
Comment from Hotel Management
Apr 27, 2017 by Cesar, Hotel Management
For us as Hotel Dann Cartagena we are filled with pride knowing that all our effort to make you feel at home was worth it. We hope you will soon return to enjoy our city.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very well located

Posted Apr 8, 2017
Pros: My room was excellent.
Cons: The condition of the shower in my room wasn't good.
Location: Nice sage area and with stores closeby.
It's a good bargain. Medium size hotel with good attention.
Comment from Hotel Management
Apr 27, 2017 by Anonymous el Expedia, Hotel Management
Thanks for taking the time to write your experience on this great portal, your comment motivates us every day to be better and put all our efforts in each of the work we do day by day.