Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
38% of guests recommend
3.4 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from chicag

Customer service ruins it. Pros vs Cons

Posted Aug 1, 2016
Pros: Location: Food
Cons: Customer service, and hotel updates. The elevators were extremely slow, literally took us half an hour to get down to the main floor from the 9th.
Location: Cartagena plaza, CHIVA
Pros: Location: The Dorado Plaza is located South of the Bacaraton Strip, the location is pretty convenient and felt safe. The beach is in front of the hotel and there is a grocery store and pharmacy directly behind the hotel. It has 2 pools, a bar, one computer for internet & they have dance shows every night. There is a night club in the hotel, but it is pretty lame. Small not a variety of drinks at bar, but hey its free. Area: Cartagena Plaza and restaurants are all within walking distance. Food: This is all inclusive, including drinks and the food is very good. Breakfast is from 0700 to 1000 * get there early if you want good food, they stop putting out food 1 hour before close. Lunch is 1300-1500 and dinner 1900-2200 , I did not get sick once! There is filtered water throughout hotel, so bring a water canister. Cons: CUSTOMER SERVICE!!!! AND OUTDATED HOTEL. When we arrived at 5pm it took then an hour to get my room ready. Check in was 3pm. They made us wait and took forever. They did not accommodate my kids in a close room as requested on expedia. They also downgraded my room to standard when I had a superior room . They blamed expedia , I had to fight for a bigger room, which i had paid for. They did not care ! elevators broke down or were super slow. Only one computer in hotel, which sucks when you need to look at flights or important data. Front desk is very rude and cold.
4 out of 5
by Jose Alcibar

This traveler left a rating score only Posted May 26, 2016 on Hotels
2 out of 5
by A verified traveler from Paterson, NJ

Nice location but needs a little work

Posted May 4, 2016
Pros: The location.
Cons: Water pressure, air conditioning.
Location: Shopping, good restaurants, casinos.
The hotel is located near restaurants, casinos, and shopping centers. However, there was very little water pressure and the air conditioner was not cool enough and could not be adjusted.
1 out of 5
by A verified traveler from sc

Very old bad shape .smels

Posted Apr 28, 2016 on Orbitz
Good food. Good service, Hotel is in very bad shape ,inside and out.floor 9 and 7 real bad shape if u book this hotel ask for other floors.
3 out of 5
by Andres from Florida

Posted Apr 3, 2016 on Hotels
Lamentablemente en el hotel habra much as cucadachas
2 out of 5
by A verified traveler


Posted Mar 29, 2016
En las habitaciones hay muchas cucarachas y el aire acondicionado es muy poco y no refresca suficiente. El wifi en la habitacion es pesimo. El personal es muy amable pero las chicas del mostrador son muy lentas para atender, pasas mucho tiempo esperando ser atendido.
2 out of 5

Posted Mar 28, 2016 on Hotels
La atención de los empleados bien, pero las instalaciones muy pésimas y con mucha humedad.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 12, 2016 on Hotels
2 out of 5
by A verified traveler

Experiencia poco agradable para el precio

Posted Mar 6, 2016 on Hotels
Si bien el hotel se encuentra muy bien ubicado, el personal es muy diligente y amable, se observan problemas en el hotel como los ascensores los cuales fallan mucho. Además de esto se presentan falals en la grifería. En cuanto a la ducha esta es demasiado pequeña para las necesidades y esto no se sabe hasta que ya se ha contratado la habitación.
1 out of 5
by A verified traveler

horrible. el aire acondicionado no servio.

Posted Feb 17, 2016 on Orbitz
Pros: no lo recomiendo
Cons: deberian remodeler todo.
pesimo el servicio de mantenimiento. el aire no sirve en los curators. no lo recomiendo, ni regreso.