Ratings based on 199 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service, great food

Posted Nov 19, 2017
Rooms were clean, great local food . Great service at front desk. Overall great experience
Comment from Hotel Management
Nov 20, 2017 by rafa, Hotel Management
Dear Guest Thank you very much for your feed back, and taking the time to post your comments. We were very pleased to read about your stay at the Hotel We hope to see you soon Sincerelly, Rafael Uribe Castellón ESTELAR Oceania Cartagena
5 out of 5
by Jaime

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017 by Anonymos, Hotel Management
Apreciado Jaime Reciba un cordial saludo . Agradecemos y valoramos su puntuación respecto a nuestros servicios, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón Gerente General ESTELAR Oceania Cartagena
5 out of 5
by A verified traveler

Posted Jul 6, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017 by Anonymos, Hotel Management
Apreciado Húesped Reciba un cordial saludo . Agradecemos y valoramos su calificación, para nosotros es motivo de satisfación saber que hemos cumplido sus expectativas. Esperamos tenerlos de regreso muy pronto a nuestro hotel. Cordialmente. Rafael Uribe Castellón ESTELAR Oceania Cartagena
5 out of 5
by Linda

Low-key restful stay mo

Posted Mar 2, 2017 on Hotels
Only 4 floors, modern rapid response elevator. Friendly & helpful staff. We had a large room. Good TV channels. Lovely gardens viewed from the restaurant. Guests in our 5 days were fMies & couples mostly, pleasant & calm. EASY to get a taxi, several restaurants within a block, one oveoomi g the bay & great seafood at a reasonable price.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Linda Thank you for your feed back and taking the time to post your comments,we were very pleased to read about your stay at the Hotel ESTELAR Oceania Sincerely, Rafael Uribe Castellón General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jan 21, 2017 on Orbitz
Spacious rooms, close to the beach, clean. Loved that the room charge includes breakfast and dinner :)
3 out of 5
by A verified traveler from Beacon, NY

My single night in Cartagena

Posted Jan 17, 2017
Pros: The staff is friendly. The room was clean.
Cons: I could not get wifi service in the room. When I complained, someone came to the room to help but I lost the wifi signal and could not get it back
Location: There's plenty to do, beaches, shopping, restaurant right around the hotel.
The hotel staff is quite friendly. The only disappointing factor was the location of the toilet in the bathroom. It is hidden behind a door and with very little space to reach it safely. One has to go around it because it almost hits the sink and the wall of the shower. When i complained to the staff I was told that was the only room available.
Comment from Hotel Management
Feb 23, 2017 by rafa, Hotel Management
Dear Isidora Thank yo very much for taking the time to send your feed back,We work to hard for offer the best service For us was a pleasure to be able to attend you Sincerelly Rafael uribe Castellón General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2017 on Orbitz
Cons: It has no parking. It would be great if this hotel offered parking
Very good hotel overall. Nice facilities, comfortable and spacious rooms with wifi and everything you could expect from a hotel of this category, well located, excellent breakfast. Very friendly staff and competitive rates. The only detail that did not taste was the lack of parking for guests. It is difficult to get a nearby parking at no extra cost
Comment from Hotel Management
Feb 23, 2017 by Rafa, Hotel Management
Dear Guest Thanks for staying with us,We work to hard to make sure our guest happy and apreciete your feec backWe apologize for the inconvenience with the parking,
5 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Aperciado Huesped Agradecemos su opinion y deseamos volver a contar con su importante visita en nuestras instalaciones. Le deseanos un Feliz año 2017 lleno de muchas bendiciones Cordialmente, Rafael Uribe Castellón Gerente General
4 out of 5
by Vaughan from Auckland

Posted Jun 21, 2016 on Hotels
Great value, highly recommended
Comment from Hotel Management
Jun 24, 2016 by Anonymos, Hotel Management
Dear Guest, Thank you very much for your comments and We appreciate your trust in our Hotel Sincerely, Rafael Uribe C General Manager
5 out of 5
by A verified traveler

Posted May 22, 2016 on Hotels
Comment from Hotel Management
Apreciado huespded Gracias por compartir sus buenos comentarios que son de gran valor para nosotros,esto nos ayuda a seguir fortaleciendo nuestros servicios GM