Ratings based on 12 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sao Paulo, SP,Brazil

Nice hotel close to the beach.

Posted Jan 1, 2017
Pros: The location and very good price for its offer. Breakfast was excelent. The room is spacious and clean. Room completely renovated. Bathroom also new.
Cons: I suggest put some towel hangers next to the sink. We had to leave the towel on the sink. Also the shower is to weak. I suggest using a charging pump.
Location: Good restaurants and shops. Beach 2 blocks away.
The beach is two blocks away. Close to good restaurants and shopping malls. There is a 24h supermarket on the corner. Very convenient.
Comment from Hotel Management
Jan 12, 2017 by Marjoire Alvarez M., Hotel Management
Hi Andrea Thank you for the feedbacks. It´s a pleasure to server you in Hotel Or. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just a Gem!

Posted Dec 4, 2016
Pros: Confortable beds, strong WiFi, check out at 13:00 (later than other hotels)
Location: Close to many restaurants and 2.5 blocks from the beach.
Just a 1 night stay, however very impressed. A nice and quite hotel with very modern rooms. Big and comfortable bed, strong WiFi, clean and modern shower, comfortable A/C, free Breakfast. 2.5 blocks from the beach and I was given a courtesy towel to use their. I requested a room on a higher floor and after a short wait it was granted. Their checked out is 13:00, however I checked out 45min after, although I told them about it, there was no issues and no extra charges. Very kind front desk. I would stay there again
Comment from Hotel Management
Dec 8, 2016 by Dear¡, Hotel Management
Thank you very much for taking the time and provide us with the feedback about your recent stay with us. We really apreciatte it! Rest assure I will share it with my staff. Service in our hotel is the most important part.
5 out of 5
Recommended
for Everyone
by A verified traveler from Snoqualmie, United States of America

Close to everything, 2 blocks to beach and dining.

Posted Oct 30, 2016
Pros: Everything; cleanness, comfortable room and bed, close to beach and shopping, many dining options close by, shopping just across the street, AND STAFF
Cons: Breakfast options, variety of options everyday would be a good touch.
Location: Beach is nearby, all the shopping and dining options, there are at least 3 casinos if you are into gambling :) Very close to other attractions.
Staff was the best, very helpful at tending every need with a big smile. Location is very nice, just one block off the busy street away from all the traffic and noise yet so close to al the action, good shopping, and dining and very closed to old-town (AKA Walled City or Centro Historico). Room was very clean every morning by the time I came back from the breakfast, advantage of a small hotel. Bed was very comfortable as most hotel beds even all the 5-Star ones hurt my back so I carry pain killers with me when I travel but this bed was great and very comfortable. Breakfast could be improved a little as it was exactly same thing for a straight week and the pool is small but who wants to use a pool when you have the Caribbean Sea in 2 blocks anyway, right :) Don't expect a 5-Star hotel amenities but everything was great for the price because you are not paying 5-Star prices either and, one thing for sure, there is no way to get the service and personal attention of the nice staff this hotel has in any other large 5-Star hotel. I am definitely going back to the same hotel when I go back and hope to find the same staff working because they all were top-notch. nd bed
Comment from Hotel Management
Nov 3, 2016 by Rahmi, Hotel Management
Dear Rahmi. Thanks for choosing Hotel Or Hotel as your choice of accommodation in Cartagena. For us was a pleasure to meet you at the hotel and that all the days with us was really nice....We always try guests feel like at home. You can come back and welcome forever Thank you so much¡
4 out of 5
Recommended
for Couples
by A verified traveler from Denver

These people made my stay!

Posted Oct 25, 2016
Pros: The staff was wonderful. The are busy folks and still took care of me just fine. Angelica is great. Rosemarie (hope that is correct) was awesome.
Cons: If you wanted to be picky, the towels, while clean, needed some replacement. Still dried off so no big deal.
Location: Great local pubs, restaurants, and beaches. The Old City is cool. I felt very safe too. Transport is cheap too and widely available.
I don't speak Spanish and the entire staff went out of their way to make my stay comfortable. This hotel is clean. The staff are always cleaning. The breakfast was included and made an easy start to the day. Coffee, orange drink, milk, granola, yogurt, eggs, ham, and pastries. Room air conditioning is was COLD. Careful, electricity is expensive. Nice TV. Little fridge. Clean pool and hot tub. This place was very nice when it was new and does show some wear and tear, but at the price and people, I could have cared less about that. I'll be back.
Comment from Hotel Management
Nov 3, 2016 by Kelly, Hotel Management
Dear Kelly. Thanks for choosing Hotel Or Hotel as your choice of accommodation in Cartagena. For us was a pleasure to meet you at the hotel and that all the days with us was really nice....We always try guests feel like at home. Thank you so much¡
5 out of 5
Recommended
for Everyone
by A verified traveler

Good deal

Posted Oct 14, 2016
The hotel was nice, the room was large and clean, the staff were great and everything needed was in walking distance...
Comment from Hotel Management
Nov 3, 2016 by Dear, Hotel Management
Thank You for your great comments¡
5 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Homey & Clean

Posted Sep 3, 2016
Pros: The shower, the pool, hot water pot in the lobby.
Cons: I can't think of anything
Location: The beach, pharmacies, corner store
We stayed there 5 nights. The staff are very friendly. The place is organized and clean. Rooms have high sealing and the bathroom/shower looks awesome. I am a tea lover and anywhere else I have stayed I had to ask for hot water to make tea. There is hot water/coffee pot in the lobby so anytime I could make my tea. We had to check out at 1pm and our flight wasn't till after 9pm. The hotel let us stayed in the patio and even left the A/C and the TV on in the kitchen sitting area though the kitchen was closed so we could sit down and do out things. They even offered us to use the swimming pool. I have stayed in a lot of hotels in Colombia and I would say I would go back to this place again. Close to the beach and the corner store. Simple but modern design. The price via expedia was fair. WiFi speed was decent and the internet did't cut out like all the other places I have stayed before. Breakfast was till 10am which was great.
4 out of 5
Recommended
for Everyone
by saptarshi from San Diego, CA

Nice place in the heart of Boca Grande

Posted May 6, 2013
The staff was very helpful and cordial and the room was very clean and nicely designed. Not to be confused with a luxury lodging Hotel Or does have a small breakfast dining area and soaking pool in the back on the first floor. They should really allow for pre-payment through Expedia, as the payment at the reception at check-out is not very convenient. A nice stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tenjo, Colombia

Trato bueno y agradable la estadia

Posted Nov 30, 2016
Lo recomendaría es agradable y el trato del personal es muy bueno
Comment from Hotel Management
Jan 14, 2017 by Marjoire Alvarez M., Hotel Management
Estimado Sr. Roger Agradecemos sus comentarios. Fue un placer servirle. Esperemos volver a recibirle en otra oportunidad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Excelente atencion

Posted Oct 25, 2016
Pros: Posibilidad de descansar y la tranquilidad
Cons: Esta bien
Location: Los servicios que requiere el turista y en viaje de negocios
Sitio cómodo para descansar después de las actividades del día.
Comment from Hotel Management
Oct 31, 2016 by Staff Hotel Or, Hotel Management
Fue todo un placer recibirle. Esperamos poder atenderle en una nueva oportunidad. Cordial Saludo de Parte de Hotel Or Cartagena
5 out of 5
Recommended
for Everyone
by A verified traveler

Buen hotel

Posted Sep 30, 2016
Buena ubicación, desayuno, instalaciones, acceso rápido a transporte.
Comment from Hotel Management
Nov 13, 2016 by Estimado Sr, Hotel Management
Es un placer saber que su estadía en el hotel fue placentera y haya estado 100% satisfecho.