Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
50% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from panamá

Desagradable el olor de las aguas estancadas

Posted Nov 29, 2016
Centrico pero el olor de aguas estancadas era horrible
Comment from Hotel Management
Dec 2, 2016 by German, Hotel Management
Reciba un cordial saludo del equipo humano del Hotel torre del reloj, no es habitual recibir este tipo de comentarios con situaciones que están fuera de nuestro alcance, la zona fue afectada por una fuerte lluvia de 12 hora de la noche anterior, inundando el sector, situación que se normalizo en horas de la tarde, el centro histórico prácticamente se encuentra a nivel del mar afectando no solo al hotel sino al sector en completo. Agradecemos sus comentarios con relación a los servicios del hotel, fue un placer poder haber contado con su importante visita y esperamos volver a tenerlos en nuestras instalaciones para tener el gusto de atenderlos.
2 out of 5
by A verified traveler from US

Not what I expected.

Posted Oct 22, 2016
Pros: Location. It was in the center of the city. Easy to walk everywhere and grab a taxi as well.
Cons: Very noisy, construction going on early in the morning even on the weekends. Music played until 4am. When it rained the ceiling leaked water into the bed. Lighting in the room was very poor. Bathroom wall had a hole
Location: Location was good, can walk to all restaurants, bars and site seeing venues
Comment from Hotel Management
Oct 24, 2016 by German, Hotel Management
We do apologize Hotel torre del Reloj did not exceed your expectations. We appreciate your feedback and wish you the best of luck in your future travels, at hotel torre del reloj reloj we are working to improve
2 out of 5
by A verified traveler from Fayetteville, United States of America

Last choice hotel

Posted Oct 19, 2016
In the middle of the city in front of a plaza with vendors in front of the hotel. The night that I spent in the hotel it was a holiday, I was assigned a room with view to the plaza and there was a party until 3am. The room was clean but no hot water in the shower and the towels were dirty. Complementary Breakfast limited. Friendly staff. I don't think I'll recommend this hotel, unless there is no other hotels.
Comment from Hotel Management
Nov 1, 2016 by german, Hotel Management
all comments are very important to us and we consider opportunities to get better service. we are working to improve these discomfort. greetings
3 out of 5
by nestor from Peru

Ideal para la rumba

Posted Aug 28, 2016 on Hotels
En el cuarto piso hay un bar muy ruidoso. Las personas del servicio en general muy amables .
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
En hotel torre del reloj siempre es importante conocer la satisfacción de nuestros huéspedes por lo tanto le agradecemos que haya compartido su experiencia. actualmente en el hotel estamos implementando la insonorización de las habitaciones (puertas y ventanas) pensando en la tranquilidad de nuestros clientes.
5 out of 5
by Angela from DF

Excelente Opción

Posted Aug 24, 2016 on Hotels
Super ubicado, buen precio. Cerca de muchos lugares lindos y la gente muy amable.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Es para nosotros un placer leer su opinión acerca de nuestro hotel. Siempre es importante conocer la satisfacción de nuestros huéspedes por lo tanto le agradecemos que haya compartido su experiencia. Compartiré sus comentarios con nuestros equipos, quienes seguramente será de gran motivación en nuestros constantes esfuerzos por mejorar. 
2 out of 5
by A verified traveler

Hotel de día, boliche de noche

Posted Jul 28, 2016
De día no tuvimos mayores problemas pero desde las 22 pm hasta las 4 am funciona una disco en la terraza con las música a todo lo que da por lo que no pudimos descansar absolutamente nada sumado al ruido constante de la plaza del reloj.
Comment from Hotel Management
Oct 1, 2016 by Hotel torre del reloj, Hotel Management
Estimada Sr(a). Lamentamos escuchar no cumplir sus expectativas, actualmente estamos implementando la insonorizacion de las habitaciones, le tendremos muy en cuenta su mensaje, tenga a certeza que estamos trabajando para mejorar.
3 out of 5
by Ben from San José

Great Location but way too loud at night

Posted Jul 20, 2016 on Hotels
I have to say I was expecting to have a great time as I have stayed in town prior to this and knew it had a great location. The room quality was okay; could have used a little TLC on some small things but nothing was really bad or worth mentioning to the desk. Do know there is basically no hot water (which isn't rare for some Colombian hotels). What really made it impossible for me to enjoy my experience was that the rooftop bar is really a night club and didn't stop until 3-4AM; great if you want to party till then but if you room is below it its horrifying. A Saturday night stay isn't recommended. Wish I would have known. The staff was friendly and allowed us to keep our bags at the desk after check out since we had a later flight out. Breakfast was great and they had an easy picture menu for you to select from. The views from the rooms, rooftop, and 2nd floor breakfast area are great.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
We thank you for the feedback, all comments are very important to us and we consider opportunities to get better service. we are working to improve these discomfort. greetings
4 out of 5
by DENISSE

Posted Jul 5, 2016 on Hotels
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
thanks for your score!
3 out of 5
by Marta from Torun

Ubicacion central

Posted Jul 5, 2016 on Hotels
Buena ubicación.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Estimada marta gracias por tu comentario y tu puntuación. saludos
5 out of 5
by Jose Fernando from Bogotá

Tirre del Reloj "buena experiencia costo - benefic

Posted Jul 4, 2016 on Hotels
Teniendo en cuenta la relación costo beneficio el hotel se ajusta. El personal muy atento. Alternativas en comunicación y alimentos limitada
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Estimado Jose Fernando Muchas gracias por compartir sus impresiones luego de su estadía en el hotel, agradecemos sus comentarios con relación a los servicios del hotel, fue un placer poder haber contado con su importante visita y esperamos volver a tenerlos en nuestras instalaciones para tener el gusto de atenderlo. con mucha certeza tendremos en cuenta su sugerencias.