Ratings based on 73 Verified Reviews

3.8 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon USA

Very loud at night

Posted Nov 24, 2016
Great safe place to stay. Must stay on grounds for safety. Nightlife is loud and walls are thin. Great for young families with many kid activities. Beach was rough and polluted, unusable.
Comment from Hotel Management
Nov 24, 2016 by Analista de Servicios, Hotel Management
Dear Michelle. We highly appreciate you took the time to share your beautiful experience with us and other travelers. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We will be pleased to welcome you again in Las Americas Casa de playa in your next visit to “La Heroica” Cartagena #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Problems with taxes

Posted Nov 16, 2016
They charged vat tax (Iva) in spite of expedía's Confirmation that taxes were included
Comment from Hotel Management
Nov 19, 2016 by Analista de Servicios, Hotel Management
Dear Luis Ernesto. Thank you very much for taking the time to write about your experience after you stay at Las Américas. Your feedback is very important for us. We would like you to get in touch with us to provide us your compleat name and room number to allows us to proceed with our investigation. You can contact me to: analistadeservicios@hotellasamericas.com.co We hope that you will give us the opportunity to better serve you in the near future at #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel, easy access to beach & Old City

Posted Aug 24, 2016
Pros: Easy access to the Old City and the airport
Cons: Rooms were very cold. It was hard to adjust the air conditioning properly
Location: This hotel is very close to the airport and they offer a free shuttle for guests. There are plenty of taxis to take you to any site in Cartagena
This hotel has spacious grounds, numerous pools and restaurants. The rooms are clean and the Casa de Playa rooms all face a pool and have hammocks on the balcony. The buffet breakfast is excellent with lots of local cuisine as well as international. The hotel staff, especially in the restaurants are very friendly. The hotel is attached to the newer tall hotel structure and guests have access to both sides and can use all pools and amenities.
Comment from Hotel Management
Aug 25, 2016 by Analista de Servicios, Hotel Management
Dear Anonymous. We highly appreciate you took the time to share your beautiful experience with us and other travelers. We are glad that you loved our facilities, especially our rooms, pools, breakfast and privileged location. At Las Americas, we strive to provide a superior service experience for every customer. We will be pleased to welcome you again in Las Américas Casa de Playa in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel for Kids

Posted Aug 1, 2016
Good facilities for kids and fun activities. Hotel staff have to improve service.
Comment from Hotel Management
Aug 2, 2016 by Analista de Servicios, Hotel Management
Dear Anonymous. We would like to thank you for taking the time to share your impressions after your stay at Las Américas Casa de Playa. We highly appreciate you consider us a very nice hotel for kids. At Las Américas we strive to provide a superior service and your comments are considered as a constructive input to our organization. We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to the beach

Posted Jul 30, 2016
Good amenities and food. Staff very friendly. Perfect for a good break!
Comment from Hotel Management
Aug 1, 2016 by Analista de Servicios, Hotel Management
Dear Javier. We highly appreciate you took the time to share your beautiful experience with us and other travelers. We are delighted to read that your experience met your expectations and that you appreciate our amenities, friendly staff and food. We appreciate you recommend us. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHotelDeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Great hotel in front of the beach

Posted Apr 4, 2016
This hotel is just outside Cartagena in a more quiet area. Great hotel next to the beach and just 10 mins from the walled city. Very nice and helpful staff, great breakfast, nice pool and easy access to the beach. I recommend the hotel for those who want a more quiet area and just go to the busy places by taxi.
2 out of 5
Recommended
for Families
by A verified traveler from Bogota, Colombia

Hotel good for families

Posted Feb 12, 2016
Pros: Park and kids pool.
Cons: Quality of rooms is below what I would have expected.
This is a hotel that I would only recommend if you have young kids. Room quality is mediocre but spacious. If you don't have kids and aren't looking to be surrounded by kids 24/7 then this hotel is not for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

As usual it is a pleasure to stay at the Americas

Posted Feb 11, 2016
Staff is great and very cooperative. You can use the amenities of both Hotels since they belong to the same owner.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, very close to the beach

Posted Jan 24, 2016
We recommend it, staff is very nice, clean and the beds comfortable and good food.
3 out of 5
Recommended
for Couples
by A verified traveler from Bogota / colombia

Nice hotel, a bit expensive tho

Posted Dec 15, 2015
Pros: the pool bar in the roof top is fun, and the spa
Cons: the service fast responce in general
Location: the only decent beach is right in front of it, watter sports
There is a big difference between the old part of the hotel and the new one, although the staff is nice as all caribbean/colombians, it takes them forever to bring something as simple as beer in the pool bar, or room service. this last one usually takes 35 min even if its a bucket of ice.