Ratings based on 302 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Mar 19, 2017
Staff and everyone was great the beach was closed and all the amenities were great
Comment from Hotel Management
Mar 21, 2017 by Analista de Servicios, Hotel Management
Dear Anonymous. Thank you very much for having chosen Las Américas hotel for your stay in Cartagena de Indias. It is a pleasure for us to read your comments and see that you have enjoyed our facilities and privileged location just in front of the beach. We will be more than happy to welcome you again in the near future at #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama City

Posted Mar 6, 2017
Pros: Doors by the terrace would not close
Cons: Maintenance.
Location: Cartagena is a wonderful and Active City. Nice to stay by the beach and take full advantage of the two Cartagenas ( Walled City and Beach).
Good Hotel. Kind of busy due to in-house conference center.
Comment from Hotel Management
Mar 8, 2017 by Analista de Servicios, Hotel Management
Dear Mauricio. Thank you very much for choosing us for your visit to Cartagena. It is a real pleasure to read that you and you had a great time in Las Américas Casa de Playa. Your comment is very important to us and it is a great contribution to our ongoing efforts to improve every day and keep known as one of the best in the city. We hope to have the pleasure to welcome you again in our Casa de Playa which we are sure will correspond to your expectations, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Estimado Anonymous. Agradecemos profundamente haberse tomado el tiempo de escribir su opinión luego de su visita al Hotel Las Américas – Cartagena de Indias. Para nosotros es importante contar con el reconocimiento de nuestros huéspedes que es la mayor recompensa a todo esfuerzo puesto en brindar lo mejor. Le invitamos a regresar pronto y disfrutar de nuestras actividades para todos en #ElHoteldeLasEstrellas. Cordialmente, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon USA

Very loud at night

Posted Nov 24, 2016
Great safe place to stay. Must stay on grounds for safety. Nightlife is loud and walls are thin. Great for young families with many kid activities. Beach was rough and polluted, unusable.
Comment from Hotel Management
Nov 24, 2016 by Analista de Servicios, Hotel Management
Dear Michelle. We highly appreciate you took the time to share your beautiful experience with us and other travelers. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We will be pleased to welcome you again in Las Americas Casa de playa in your next visit to “La Heroica” Cartagena #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Problems with taxes

Posted Nov 16, 2016
They charged vat tax (Iva) in spite of expedía's Confirmation that taxes were included
Comment from Hotel Management
Nov 19, 2016 by Analista de Servicios, Hotel Management
Dear Luis Ernesto. Thank you very much for taking the time to write about your experience after you stay at Las Américas. Your feedback is very important for us. We would like you to get in touch with us to provide us your compleat name and room number to allows us to proceed with our investigation. You can contact me to: analistadeservicios@hotellasamericas.com.co We hope that you will give us the opportunity to better serve you in the near future at #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
by A verified traveler

Great location

Posted Nov 10, 2016 on Hotels
This hotel is centrally located in the walled city. There are restaurants everywhere. Because it's centrally located, getting transportation is easy. The hotel itself was excellent. The staff was very attentive and pleasant. The included breakfast was great. I love the fact that the hotel kept the old infrastructure of the building. Would recommend to anyone who visits Cartagena
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Anonymous. We thank you for choosing us for your visit to Cartagena de Indias. Thank you very much for taking the time to share your experience with us and other readers. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. We will be pleased to welcome you again in Las Américas, #ElHoteldeLasEstrellas. Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel, easy access to beach & Old City

Posted Aug 24, 2016
Pros: Easy access to the Old City and the airport
Cons: Rooms were very cold. It was hard to adjust the air conditioning properly
Location: This hotel is very close to the airport and they offer a free shuttle for guests. There are plenty of taxis to take you to any site in Cartagena
This hotel has spacious grounds, numerous pools and restaurants. The rooms are clean and the Casa de Playa rooms all face a pool and have hammocks on the balcony. The buffet breakfast is excellent with lots of local cuisine as well as international. The hotel staff, especially in the restaurants are very friendly. The hotel is attached to the newer tall hotel structure and guests have access to both sides and can use all pools and amenities.
Comment from Hotel Management
Aug 25, 2016 by Analista de Servicios, Hotel Management
Dear Anonymous. We highly appreciate you took the time to share your beautiful experience with us and other travelers. We are glad that you loved our facilities, especially our rooms, pools, breakfast and privileged location. At Las Americas, we strive to provide a superior service experience for every customer. We will be pleased to welcome you again in Las Américas Casa de Playa in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel for Kids

Posted Aug 1, 2016
Good facilities for kids and fun activities. Hotel staff have to improve service.
Comment from Hotel Management
Aug 2, 2016 by Analista de Servicios, Hotel Management
Dear Anonymous. We would like to thank you for taking the time to share your impressions after your stay at Las Américas Casa de Playa. We highly appreciate you consider us a very nice hotel for kids. At Las Américas we strive to provide a superior service and your comments are considered as a constructive input to our organization. We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to the beach

Posted Jul 30, 2016
Good amenities and food. Staff very friendly. Perfect for a good break!
Comment from Hotel Management
Aug 1, 2016 by Analista de Servicios, Hotel Management
Dear Javier. We highly appreciate you took the time to share your beautiful experience with us and other travelers. We are delighted to read that your experience met your expectations and that you appreciate our amenities, friendly staff and food. We appreciate you recommend us. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHotelDeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
by Astrid from Atlanta, GA

Posted Jun 15, 2016 on Hotels
Perfect beach access