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NH Cartagena Urban Royal

Photo gallery for NH Cartagena Urban Royal

Sports facility
Superior Room (View) | Minibar, in-room safe, desk, free WiFi
Lunch and dinner served, international cuisine

Overview of NH Cartagena Urban Royal

UNESCO Sustainable Travel Pledge

NH Cartagena Urban Royal

3.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

Guests rated this location 8.9/10 - Excellent

Explore the area

  • Popular LocationClock Tower1 min walk
  • Popular LocationAyala Center7 min walk
  • Popular LocationIndia Catalina Monument8 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)9 min drive

Room options

About this area


NH Cartagena Urban Royal is located in Cartagena Walled City, a neighborhood in Cartagena, and is near a train station. Cartagena Fishing Club and Santa Cruz Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Port, Fortresses and Group of Monuments and Centenary Park. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or Nuevo Bosque Softball Stadium.

What's nearby

  • Clock Tower - 1 min walk
  • Casa del Marques de Premio Real - 2 min walk
  • Los Pegasos Dock - 5 min walk
  • Ayala Center - 7 min walk
  • India Catalina Monument - 8 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive


  • Mirador Café & Bar - 1 min walk
  • The Clock Pub - 1 min walk
  • Amaretto - 2 min walk
  • Hard Rock Cafe Cartagena - 2 min walk
  • Gran Inka Cartagena - 1 min walk

About this property

NH Cartagena Urban Royal

3.5-star eco-friendly hotel located in Cartagena Walled City
You can look forward to a roundtrip airport shuttle, a rooftop terrace, and laundry facilities at NH Cartagena Urban Royal. The onsite restaurant, Restaurante Cafe del Relo, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), smoke-free premises, and luggage storage
  • An elevator, a 24-hour front desk, and a porter/bellhop
  • Free newspapers, tour/ticket assistance, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 28 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, Spanish

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee: COP 33,904–75,311 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante Cafe del Relo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool


  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room


  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Room amenities


  • Bedsheets provided


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only


  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator


  • Air conditioning
  • Desk
  • Phone
  • Safe

Similar properties

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Check-in from 3:00 PM - midnight
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 1 2023 to March 1 2023 (dates subject to change):
  • Swimming pool
The property will be renovating from March 1 2023 to March 1 2023 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk


Pets allowed for an extra charge of COP 115246 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 33904–75311 per person
  • Airport shuttle fee: COP 50000 per vehicle (roundtrip)
  • Pet fee: COP 115246 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.
Property Registration Number 25734

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool. The pool will be unavailable from March 1 2023 to March 1 2023 (dates subject to change). The property will be renovating the pool from March 1 2023 to March 1 2023 (completion date subject to change).

How much does it cost to stay at NH Cartagena Urban Royal?

As of Mar 26, 2023, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on Apr 15, 2023 start from $117.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 2 per room) with a maximum weight of up to 55 lbs per pet. There's a fee of COP 115246 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in is from 3:00 PM - midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Check-out is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 50000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this eco-friendly hotel is 0.1 mi (0.1 km) from Plaza de los Coches and 0.3 mi (0.5 km) from Ayala Center. Clock Tower and San Pedro are also within 5 minutes.




Rating 10 - Excellent. 130 out of 334 reviews" "
" "10 - Excellent 39%
Rating 8 - Good. 110 out of 334 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 50 out of 334 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 21 out of 334 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 23 out of 334 reviews" "
" "2 - Terrible 7%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast and super friendly staff.
Stayed 4 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place I will be going back
Stayed 2 nights in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Darwin, Pompton Plains

Traveled with partner
Liked: Staff & service
Staff very accommodating, room a little bit smelling and tv cable didn’t work

8/10 Good


8/10 Good

john, fort worht

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Friendly staff.
Stayed 7 nights in Dec 2022

4/10 Poor


Traveled with family
Disliked: Amenities, property conditions & facilities
Unfortunately we had major issues with the bathroom as it kept getting clogged several times each day. Water started leaking from the ceiling as well. The View was really nice. Would not stay again!
Stayed 5 nights in Dec 2022

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say the staff at this hotel was second to none. The weather presented many challenges for our stay but the people made all the difference. Geraldine should be running her own hotel
Stayed 3 nights in Nov 2022

4/10 Poor


Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel en malas condiciones
Hotel en malas condiciones ,si llueve se inunda todo a vuelta redonda . La planta eléctrica la tienen en un área donde se inunda por ende si se va la luz y la planta está inundada tampoco tiene luz.
Stayed 4 nights in Nov 2022

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to staff. Outstanding staff
Stayed 1 night in Nov 2022