Ratings based on 410 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Really good All inclusive hotel

Posted Jun 5, 2017
Pros: The staff and the food.
Cons: N/A
Location: The hotel is far from Cartagena (20 minutes driving) but if you don't want to rent a car, you can use the shuttle service to visit the city.
The Occidental Hotel is a really nice hotel, the staff is friendly, the room was really good, I visited with my wife to celebrate our weeding aniversary and it was really good. It's locate a litte far from Cartagena City, but he shuttle service works perfect. It's Highly recommended, good food, nice facilities, friendly staff and pretty organized.
Comment from Hotel Management
Jun 12, 2017 by Alonso Giraldo , Hotel Management
Dear Cesar From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are grateful to know that we were up to your expectation, for that reason we are going to keep working to improve and give the best of our work to our guest. Looking forward to have you again here, your home In Cartagena. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Myers, FL

Very nice hotel with great food!

Posted May 12, 2017
My and my wife spent a few days there. The hotel is very nice, well maintained. It's located about 20 minutes away from downtown Cartagena and airport. However they offer a complimentary shuttle to and from ciudad amurallada every 2 hours. The food was outstanding, specially the 3 a la carta restaurants. The staff members were so friendly the made us feel like at home. We'll definitely be back!!!
Comment from Hotel Management
May 23, 2017 by Alonso Giraldo , Hotel Management
Dear mike and Roxana, From all the employees who Works at Hotel Estelar Grand Playa Manzanillo thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are hoping to have you back, and attend you whit the best of our service. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing Staff!

Posted May 7, 2017
Pros: Very lush landscaping, hard working staff, convenient shuttle to the old city
Cons: The concrete slabs under the beds needs to go! Stock insect repellent more regularly at the necessities stand.
Location: Old city is a shuttle ride away. Set aside time for a day trip to the Rosario Islands and the mud volcano
We stayed here for 15 days in Jan/Feb and had a wonderful experience. I can't say enough positive things about the people of Colombia. I don't think I have ever experienced a more friendly and accommodating culture. If your Spanish is terrible, the guy at the towel booth will quiz you every morning until you get it. Photographer Cindy was ready to jump right into the water with us to capture the perfect picture. The bartender spinning tunes from his laptop along with cocktail master Javier made a great team at the bar in the evenings. One of our waiters, a university student by day who worked full time at the hotel every night, typifies how hard working everyone was. Advice: take lots of insect repellent, take advantage of the hotel's shuttle to the old city, try the aguardiente
Comment from Hotel Management
May 23, 2017 by Alonso Giraldo , Hotel Management
Dear Guess, From all the employees who Works at Hotel Estelar Grand Playa Manzanillo thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. Your remarks make us keep working to give to our guest the best of our service. We are hoping to have you back, and attend you whit the best of our work. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler from camacho

Nice Hotel, with beach

Posted May 2, 2017
The rooms are comfortable. The food is good. The snack bar is the same all time, hot dogs, fruits and nachos or nuggets. The facilities at tge veacho are very bad, they do not open the bar and the toilets are far from there.
Comment from Hotel Management
May 9, 2017 by Alonso Giraldo , Hotel Management
Dear Federico, First at all we want to thanks you for taking some time and let us know how was your staying with us. Your remarks are valuable for us because it help us to improve our service and keep given the best of our work to our guest. From all the employees who Works at Hotel Estelar Grand Playa Manzanillo thanks for your comments. We are sorry to hear that the schedule and service from the beach bar was something that made your staying with us less pleasant. we take in count the hotel occupancy to open that bar, but we always offer the bar service to our guest In the main bar who is located near to the pool and the beginning on the beach, because serving to our guest is one of our priorities. What it comes to the toilets fact, I'm glad to notify we are working on a project to fit out a place that can let out guest use the bathroom service without going too far from the beach. Add to this, right now our A&B department is working on news design from the snack menus, also for the restaurants. We are hoping to have the chance to have you again, and attend you whit the best of our service. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
3 out of 5
Recommended
for Couples
by A verified traveler from New York

Relaxing and Peaceful

Posted May 1, 2017
Pros: Food is decent, ppl are very nice, and informative.
Cons: The negative was the volcano excursion (no fault of the hotel).. it was great but they are not clear about the extra charges for stuff.. careful!
Location: Old city is really it.. anything else is about a 20 dollar cab ride or excursions.
This place made me feel like I bought the island for the weekend. We barely saw other people for a few days but traffic picked up. They have a free shuttle which takes you to old city and that was awesome bc we went there often for partying shopping and food etc. Thats where you can get to the liquor stores for the good stuff. They have buffet lunch and bfast which is pretty good but dont expect any bacon for bfast.. best thing was the omelette and super fresh fruits. They have a dinner reservation situation but the only thing with decent timing is the italian place. Also everything is like reservations with a day in advance which was kind of annoying..especially for the shuttle where this super commando old dude likes to look at your room number to see if you reserved. One day 2 ppl got kicked off because there wasn't enough space. The beach is nice not blue waters per say but nice nonetheless and the pool is really nice..they have a private adult one and a music family fun one with the bar adjacent to it. The concierge and everyone is very friendly and they gave us bday cakes as a surprise for me and my girl's bday. It's kind of boring and the alcohol is like 10% proof lmao but hey its inclusive. Great place to stay though and they were accommodating when we needed stuff like a microwave. I would surely stay here again.
Comment from Hotel Management
May 2, 2017 by Alonso Giraldo , Hotel Management
Dear Guest, From all the employees who Works at Hotel Estelar Grand Playa Manzanillo thanks for such a good review, and also for taking some time to let us know about how nice was your experience with us. Your opinion is important to us, for that reason we appreciate your remark about some facts we can do it better. We want that our guest always feel comfortable and good with all the services that we offer to them. Included those who are not straight attached to the hotel like the volcano excursion. We sorry about it and we will be more careful with the information related to it. Add to this, we manage the booking system for most of our service with the mainly purpose to prepare in advantage to attend the guest’s request and avoid unpleasant events at the end. Since the shuttle has a specific capacity for everybody can be sit and comfortable, its necessary schedule it with time so we can know how many sit available we have. We sorry if our driver gives you the feeling that he was checking just to see if the person had a reservation. They have to check from what room comes the people who is getting in the shuttle to know if someone who had a previous book is not coming o something unexpected had happened to them, this with the purpose the front desk department can reach them and they don’t miss the shuttle and the trip. But we will let know to our drivers about it so they can do it in a nicely way. We hope see you soon, and have the pleasure to attend you with the best of our work. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples Fl

Great place to relax away from beautiful downtown

Posted Apr 24, 2017
This hotel is a little far from the center but they do offer free transportation to and from "Cafe del Mar" (Center of Cartagena) with great scheduled times ranging from as early as 8:00 AM to 12:00 AM. However, the taxi ride to the airport is not free.. one way is 40,000 pesos. My girlfriend and I arrived on 4/20, so if you are staying here this year, there is construction on the main road making it a little longer to make it from the airport. Other than that, the hotel is very nice, excluded from the city, with great service that every all-inclusive should offer.
Comment from Hotel Management
May 2, 2017 by Alonso Giraldo , Hotel Management
Dear Joel, From all the employees who Works at Hotel Estelar Grand Playa Manzanillo thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are hoping to have the chance to have you again, and attend you whit the best of our service. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Venue- be excellent with better trained staff

Posted Mar 25, 2017 on Orbitz
Pros: Beach very clean !
Cons: Food selection
Location: Not much to do nearby
We had great time would have been excellent with more food selection especially vegetarian items !
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Wonderful 10-Day Trip!

Posted Jan 26, 2017 on Orbitz
Pros: The entertainment at the resort was absolutely STELLAR! We had a beach party with a bonfire, lots of great music, dancing,culture and games! Amazing!!
Cons: WIFI only works well in the lobby, which is actually also a good thing - but it would be nice to have more wifi available.
Location: The free shuttle is great! The point of this resort is to be away from the hustle of the city so don't stay here if that's not your scene.
We usually stay at 4 & 5-star resorts and this was overall an excellent experience for it being a 3.5 star. This hotel was farther out from the main city, but only a 25-27 minute ride by (free) shuttle. The shuttle was easy to reserve; we were able to get on/off it without reservations all the time, but they would like for you to make a reservation the day before. We stayed in another hotel closer to the city prior to staying at Occidental and we became so irritated by harassment from vendors. Staying at this resort was truly a breath of fresh air and it was still fun to plan trips into the city then come back to our relaxing atmosphere. The food was great, I can’t imagine anyone complaining about going hungry/not having options, there was a wide variety and snacks served all throughout the day. The beach was nice and clean, although we didn’t spend much time there because we preferred the pool. The beds actually ARE HARD. And I mean HARD as in I DIDN’T KNOW IT WAS POSSIBLE FOR MATTRESSES TO BE MADE SO HARD! If you have any kind of sensitivities or back problems with hard mattresses, do not stay at this resort – you WILL be miserable. The booze was not my favorite, often giving me indigestion the day after I consumed more than 3 drinks, but the bartenders hook you up nonetheless. Overall I’d give this resort another visit for sure given the price, we had an amazingly relaxing time and great experience. DON'T FORGET to buy your photos from the Memories team! Solid B+ Resort!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Americans in Cartagena

Posted Jan 24, 2017
Overall very good. Can't give 5 stars but a strong 4+ Pros good food and beverages. Cons no airport shuttle. You have to make dinner reservations Fun trip
4 out of 5
Recommended
for Everyone
by A verified traveler from new York

Ok

Posted Jan 21, 2017
Resort is decent about 15 min from airport food is just ok. They tend to run out on popular food items and don't seem to put out more.