Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

El hotel está bien para ir con familia..

Posted Aug 23, 2015
El hotel es grande las habitaciones amplias y bien equipadas ,el personal es atento y muy amable sin embargo es muy mejorable la calidad de la restauración, tanto del buffet como de los restaurantes temáticos. Sería conveniente que aumentarán el número de traslados del Shuttle, es un hotel que esta muy lejos de Cartagena
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Awesome

Posted Aug 18, 2015
Pros: Everything.
Cons: Room service could be a bit faster.
Location: The hotel is located 25 min. from the airport, right on the beach. The colonial city of Cartagena is worth a visit. Also Islas del Rosario, beautiful.
This hotel was the best. The pool and ocean were great, the food was amazing and the people were soooooo nice.
Comment from Hotel Management
Aug 24, 2015 by Alain Richard, Hotel Management
Dear Isabel, Thank you very much for your comments. we hope we'll be able to serve you again very soon and show you once again the Hospitality 100% Colombian! Warm regards Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
4 out of 5
Recommended
for Families
by ELADIO from MEXICO

MUY BUENA POSIBILIDAD PARA HOSPEDARSE EN CARTAGENA

Posted Aug 10, 2015 on Hotels
UNA MUY BUENA EXPERIENCIA, EN UN HOTEL MUY BONITO , EN UNA ZONA UN POQUITO ALEJADA DE LA CIUDAD, PERO CON LA POSIBILIDAD DE TRANSPORTE ( MUY BIEN PROGRAMADO EN TIEMPO ), PARA "SALIR " Ó " ENTRAR" DE NUEVO AL HOTEL! Y CON TODAS LAS VENTAJAS QUE OFRECE UN HOTEL " TODO INCLUIDO"
Comment from Hotel Management
Oct 24, 2015 by Gerente General, Hotel Management
estimado Eladio, Muchas gracias por sus comentarios cuales son nuestras recompensas por un dur labor y motivación para seguir trabajando. Esperemos tener el honor de volver a servirle muy pronto, Alain Richard Gerente General Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
Comment from Hotel Management
Oct 24, 2015 by Gerente General, Hotel Management
Estimado Eladio, muchas gracias por sus valiosos comentarios. Esperemos poder tenerle de nuevo como huesped VIP en nuestro hotel y demostrarle la hospitalidad 100% colombiana. Cordialmente Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Infrastructure inconsistent service

Posted Aug 10, 2015
Pros: Infrastructure is new and nice. Two nice swimming pools. Good food. Good hotel for families.
Cons: Customer Service. Especially waiters. They are even rude.
Location: It is a nice place to stay and travel to the city. The beach is nice, better than in Cartagena.
Good & nice hotel. Customer service however is inconsistent. You find a couple (3) very good employees: waiter called Deonis, the towel guy and Dennis. They are really focused on your experience but the rest were simply mediocre to bad. Some employees are even rude. Details make the best of a vacation. Small things are important. Small things such as asking you every 30 seconds if you are done with you plate. And a minute afterwards come to you and take your plate without even asking and seeing that your forks a knife indicate that you are not done. When you tell the please to stop, they will come back and answer back saying that you shoul be done. Bar tenders are the worst, they won´t even say hi.
Comment from Hotel Management
Aug 25, 2015 by Alain Richard, Hotel Management
Dear Guest, We took good note for your comments which I personnally breakdown and use for improvements. We would like to thank you for taking the time to rate us. There are no excuse for the behaviours as you describe them here and will take the matter very seriously, although I must say those are not typical from our staff. Thank you again Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 9, 2015
room are connected by a door, that is not enough to isolate the noise
Comment from Hotel Management
Aug 29, 2015 by Alain Richard, Hotel Management
Dear Guest, Thank you very much for your honest comments, We are presently working on Insulating those doors. that samples we have made are really working well. Hpe to serve you again very soon. Cordially Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect in every way

Posted Aug 7, 2015
From the moment we got there the staff and hotel was awesome. Great value for the price.
Comment from Hotel Management
Aug 24, 2015 by Alain Richard, Hotel Management
Dear Guests, Thank you very much for your comments and for taking the time to rate us on Expedia's partner platform. Warm regards Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
2 out of 5
Recommended
for Couples
by Lisbeth from New York

Not a good value

Posted Jul 28, 2015 on Hotels
Waited over 2 hrs for check-in. Taxi to get to the hotel was $30. At checkout, we were informed we couldn't take the hotel's complementary shuttle to the city, since we had "bags" (two backpacks). Shuttle was going to the city almost empty (5 people total for a 20 person bus)... unbelievable how they told us they didn't have "space"!!! Service was the worst of all the hotels we stayed at (including cheaper ones). Can't recommend.
4 out of 5
Recommended
for Families
by Agatha from Venezuela

Posted Jul 22, 2015 on Hotels
hermosas instalaciones y excelente atención. Una estancia muy placentera
Comment from Hotel Management
Sep 26, 2015 by Gerente General, Hotel Management
Estimada Agatha, Muchas gracias por sus valiosos comentarios. Seguiremos mejorando para brindarle siempre una mejor visita a cada una de sus visitas, Cordialmente, Alain Richard Gerente General Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort

Posted Jul 18, 2015
Everything was great, location, food, staff, activities and price. We recommend this hotel.
Comment from Hotel Management
Jul 21, 2015 by Alain Richard, Hotel Management
Dear Olga, thank you very much for taking of your precious time to leave your comments. It is always nice to learn that we have made your vacations a success and wish to cater to you and your family once again very soon, Cordially Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts
5 out of 5
Recommended
for Families
by Jose Aldemar

Posted Jul 16, 2015 on Hotels
Comment from Hotel Management
Sep 19, 2015 by Gerente General, Hotel Management
Estimado José Aldemar, muchas gracias por habernos calificado. esperemos tener el gusto de servirle nuevamente en un futuro cercano. Cordialmente, Alain Richard Gerente General Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts