Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from G

Posted Jul 16, 2016
This hotel needs a lot of improvements in every single way, I've been in severals All inclusive and they far away from others, food needs to have more variety and the restaurants a la carte the chefs needs to be evaluated, out of only one "La parrilla", the others two the taste of the food is relly bad, only one bar, no air conditioner nowhere, exept in one restaurant. The rooms they need to clean them better, specially the bathrooms. Talking about the goods, employees in general are nice, they cooperate most of the time, also the free shuttle to the center is good. I won't come back unless the get better and I won't recomended to a friend, I hope that now being part of Barcelo they will be better.
4 out of 5
by Carla

Posted Mar 29, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Alonso Giraldo, Hotel Management
Apreciada Carla. Agradecemos su tiempo en calificarnos, esperamos tenerle nuevamente para atenderle con el compromiso de servicio 100% Colombiano que nos caracteriza. Cordialmente Alonso Giraldo Gerente General Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resort
2 out of 5
by Lauren from U.S.

Posted Feb 23, 2016 on Hotels
The staff was very nice, but 2 out of the 4 of us became very ill with food poisoning from the seafood eaten there. The other 2 people got sick once we returned to the U.S. Although the staff was very nice to us and said to call if we needed anything, I could not drink/eat for 3 days while I was there. I do not know if we became ill because of the food at this resort or if it was Colombian food in general, but I would not go back there as a result of this experience.
Comment from Hotel Management
May 7, 2016 by Alonso Giraldo, Hotel Management
Dear Lauren, Thanks for visiting us, have the opportunity to hear comments hereby allow us to maintain a continuous improvement in each of our processes and ensure customer satisfaction at every visit. Regarding the situation manifesting the hotel may not have control of foods that are consumed outside the hotel, the investigation that led and effectively identified people group came to the city, on the other hand this type was carried out Hotel guest must measure the amount of food consumed in large quantities because some foods can cause medical complications that are not cause alerts are poisoning the food quality. There have been no similar cases which ensures that the controls and procedures applied to avoid such situations. Alonso Giraldo Gerente General Hotel ESTELAR Grand Playa Manzanillo by Hotels & Resorts
4 out of 5
by LON

This traveler left a rating score only Posted Feb 14, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Feb 11, 2016 on Hotels
Estuvo cómoda la estadía pero falta variedad en los snack la hora de inicio es pésima 11:30 am casi con el almuerzo. Falta más actividades de recreación ya que no hay discotecas dentro y para los niños también falta atraccionea
Comment from Hotel Management
May 7, 2016 by Alonso Giraldo, Hotel Management
Estimado huésped, Para nosotros tener la oportunidad de conocer sus comentarios por este medio nos permite detectar oportunidades de mejora para fortalecer y prestar día a día un excelente servicio, lamentamos que los servicios ofrecidos no hayan sido de su total agrado nos encontramos reforzando el plan de actividades para niños de seguro en su próxima visita lo podrá disfrutar, esperamos tener la oportunidad de atenderle nuevamente y demostrar una vez mas nuestra hospitalidad 100% colombiana. Alonso Giraldo Gerente General Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
4 out of 5
by A verified traveler from c

El resort muy lindo el mar turbio y arena oscura

Posted Jan 30, 2016
Buena servicio de comidas y buenas instalaciones, como piscinas. Se siente mucha humedad en las habitaciones.
Comment from Hotel Management
Feb 4, 2016 by Alonso Giraldo, Hotel Management
Estimado Marina Agradecemos el tiempo tomado para manifestar sus comentarios por este medio, para nosotros son fuente de motivación para todo el personal y asegurar el cumplimiento de todas las actividades que puedan hacer de la estadía de nuestros huéspedes una experiencia que sobrepase las expectativas. Esperamos tener la oportunidad de atenderle pronto nuevamente, Cordialmente Alonso Giraldo Gerente General Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts
1 out of 5
by A verified traveler from Atlanta

The worse All inclusive that I have every stayed.

Posted Jan 26, 2016
Pros: Nothing
Cons: Everything
Location: Nothing nearby, must catch taxi or shuttle to city.
The staff is very rude and slow. The room is very basic and I got the Executive Suite. They do not have ocean view, it is barely a partial view of the ocean. It almost impossible to get room to your room Everyday was a hassle for me to go downstairs to get coffee to bring to my room. There are to many rules and they are not clear on all the rules. Was constantly always arguing with staff and management on little stupid things. For example, could not get a towel at the pool. We are talking about a $1.00 towel, when I paying over $300.00 a day. Give me a break. So I got angry and took the towel. Grant it is wrong, but at this point I was tired of the service at this hotel. To resolve the issue they send five guys over to my pool chair and tried to scare me. Well I don't scare to easy, so I was very angry. Want go into details on what was said, but the issue could have been resolve with one person. The management was there and he spoke english, but was no help at all. The food was terrible!!!!
Comment from Hotel Management
Feb 3, 2016 by Gerente General, Hotel Management
Dear BJM Thanks for visiting us, have the opportunity to hear your comments in this way allows us to maintain continuous improvement in each of our processes and ensure customer satisfaction at every visit, we regret that all services, food and Policies hotel have not been to his liking, even more so when communication towards our staff was not the most friendly we were always ready to have a pleasant communication and you could feel happy. The objective of certain failures are specific job and thus to correct certain flaws in for your next visit. We look forward to your early visit and demonstrate once again the hospitality service with 100% Colombian. Sincerely, Alonso Giraldo General Manager ESTELAR Grand Hotel Playa Manzanillo by Occidental Hotels & Resorts
5 out of 5
by Wilson from Anápolis Goiás bras

Satisfação no atendimento

Posted Jan 18, 2016 on Hotels
Um tempo bom de puro descanso
Comment from Hotel Management
Apr 2, 2016 by Alonso Giraldo, Hotel Management
Prezado cliente, Eu aprecio os seus comentários sobre a sua estadia no hotel encontramos o prazer de atender às suas expectativas, Esperamos tê-lo de volta em breve no nosso hotel e demonstram mais uma vez o nosso serviço estelar. Alonso Giraldo Gerente Geral STELLAR Grand Hotel Playa Manzanillo por Occidental Hotels & Resorts.
5 out of 5
by Natalia C

This traveler left a rating score only Posted Jan 14, 2016 on Hotels
5 out of 5
by MYRIAM from Bucaramanga

Genial... Definitivamente volveré

Posted Jan 12, 2016 on Hotels
La verdad es que me fue excelente no tengo quejas de nada desde la atención, la comida y las habitaciones todo muy buen servicio
Comment from Hotel Management
Apr 2, 2016 by Alonso Giraldo, Hotel Management
Estimado Myriam Gracias por habernos visitado, tener la oportunidad de conocer sus comentarios por este medio nos permiten mantener una mejora continua en cada uno de nuestros procesos y asegurar la satisfacción de nuestros clientes en cada visita, todas las recomendaciones son muy bien recibidas y de seguro todo será evaluado para en su próxima estadía sobre pasar sus expectativas. Esperamos contar con su pronta visita y demostrar una vez mas el servicio con hospitalidad 100% colombiana. Cordialmente Alonso Giraldo Gerente General Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts